Jobs at Devoted Health
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Plan Benefits Manager

Devoted Health
Waltham
1 day ago
+19
Responsible for all aspects of Benefit configuration including interpretation, analysis, implementation and audit. Apply member cost share and benefit exclusion information from health plan evidence of coverage into the system. Develop test cases and documentation to support configuration changes/updates/additions, including annual/quarterly code loads. Assists in the research and resolution of Benefit inquiries submitted by other department within established time frames. Assist in completion of major projects. Define, develop, drive and deliver assigned small projects. Work with key project stakeholders to formulate and communicate business requirements and scope of project. Work with project stakeholders to translate their requirements into specifications technical staff can understand, translate questions that technical staff has into a format the stakeholders can understand and validate their requirements. Unit tests upon development to ensure requirements have been met. Identify potential areas of automation and aid in re-engineering the underlying business processes. Set up test environment and prioritize testing. Perform root cause analysis and issue resolution Execute and track test cases and documentation to support configuration changes/updates/additions and software implementations. Responsible for configuration, interface and application testing. Responsible for User Acceptance testing and implementation support. Develop and maintain standards for development of business processes and cases and their documentation. Coordinate multiple simultaneous projects and initiatives. Facilitates and leads meetings and selected work-groups.

Data Engineer

Devoted Health
Waltham
1 day ago
+19
Designing, implementing, maintaining, and QA’ing ETL jobs. Maintaining and scaling our ETL tooling process to ensure flexibility for future enhancements. Ensuring data integrity and accuracy within our various data pipelines. Tuning and implementing improvements—in terms of quality, reliability, scalability, or data access—for our production data stores. Spearheading the implementation of data governance procedures within the company. Working with Product, Marketing, and Data Science teams to build out necessary data warehousing infrastructure. Bringing an analytical mindset to every conversation across the company.

Payroll Lead

Devoted Health
Waltham
1 day ago
+19
As a key member of the finance team our, Payroll Specialist is responsible for the payroll function of the organization. The ideal specialist demonstrates excellent attention to detail and accuracy and has experience with ADP payroll processing. You will need a roll up your sleeves mentality and the desire to learn and take on more responsibility as you grow with Devoted. We’re looking for a strong communication to work with our finance leaders and our employees.

Registered Nurse, Clinical Guide ~ Bilingual English / Spanish

Devoted Health
Waltham
1 day ago
+19
Engage with members and understand their needs - use technology and data to better understand the member and any unspoken needs. Conduct holistic assessment to identify co-morbid conditions, ED/ hospitalization history, medications, psychosocial factors, and their values and preferences. Collaborate with our PCP partners. Develop care plan in partnership with the member and their caregivers - problems, goals, interventions - continuously evaluating the member’s progress in meeting their goals. Apply knowledge to suggest safe exercise routines, dietary plans, meditation or stress reduction techniques. Work closely with Local Service Guides to identify community-based organizations able to support the member in meeting their goals. Collaborate with members, providers, and caregivers to ensure a positive outcome. Explain complicated medical terms in plain language. Educate the member on appropriate care and settings based upon their healthcare needs. Support members in understanding diagnostic tests and treatments, including costs, risks, and alternatives so they can make an informed decision about their care needs. Prepare members for their inpatient and outpatient treatments and coordinate any care needed post-treatment. Support and coach members to improve management of their chronic condition, including medication adherence and compliance.

Appeals & Grievances Specialist

Devoted Health
Waltham
2 days ago
+19
Maintain a current knowledge of Devoted Health products, policies and procedures with the ability to relate this information in a clear, concise manner to members, providers, and internal colleagues. Manage the intake, investigation, and resolution of complaints and appeals in a timely and highly effective manner. Correspond with the member to both meet requirements (written acknowledgement and closure letters and telephone contact and documentation as appropriate) and foster deeper trust with our members. Complete data entry and documentation requirements in multiple systems. Coordinate with internal departments relative to the status of a member appeal and the research needed to prepare the case for internal or external review. Interact with Medical Directors, Clinical Guides, Legal, Member Service Guides and other areas in facilitating identification and resolution of appeals. Identify opportunities for service improvement based on key themes in grievances and appeals. Responsible for meeting all regulatory and department timelines.

Member Service Guide

Devoted Health
Waltham
4 days ago
+19
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new

Registered Nurse, Clinical Guide

Devoted Health
Waltham
4 days ago
+19
Engage with members and understand their needs - use technology and data to better understand the member and any unspoken needs. Conduct holistic assessment to identify co-morbid conditions, ED/ hospitalization history, medications, psychosocial factors, and their values and preferences. Collaborate with our PCP partners. Develop care plan in partnership with the member and their caregivers - problems, goals, interventions - continuously evaluating the member’s progress in meeting their goals. Apply knowledge to suggest safe exercise routines, dietary plans, meditation or stress reduction techniques Work closely with Local Service Guides to identify community-based organizations able to support the member in meeting their goals. Collaborate with members, providers, and caregivers to ensure a positive outcome. Explain complicated medical terms in plain language. Educate the member on appropriate care and settings based upon their healthcare needs. Support members in understanding diagnostic tests and treatments, including costs, risks, and alternatives so they can make an informed decision about their care needs. Prepare members for their inpatient and outpatient treatments and coordinate any care needed post-treatment. Support and coach members to improve management of their chronic condition, including medication adherence and compliance.

Full-Stack Software Engineer (Remote/Onsite)

Devoted Health
Waltham
5 days ago
+19
Our north star is not a specific technology, but rather the goal of continually increasing the leverage of every member of the team. We’re currently building with Go, PostgreSQL, gRPC, GraphQL, React, TypeScript, Terraform, and AWS. We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.

Senior Kubernetes Site Reliability Engineer

Devoted Health
Waltham
6 days ago
+19
Our Site Reliability Engineers dig into nearly every aspect of technical life at Devoted. You’ll help people understand how and why we make the technical decisions we do, and will help to design and maintain our monitoring, logging, secret storage, deployment, and other technical systems. Our infrastructure is built with Terraform, Puppet, Ubuntu, Docker, Vault, CircleCI, and our software stack is written in Go, Python, React, and TypeScript.

Desktop Support Engineer

Devoted Health
Waltham
6 days ago
+19
Our Support Engineers dig into nearly every aspect of technical life at Devoted. You’ll make sure our computers and software never stand between Devoted staff and getting the job done. You’ll be front line tech support for problems large and small, will troubleshoot systems, manage accounts and users, keep our member data safe, and deploy new tools. You’ll grow in this role, and will have time to learn on your own and from our senior engineers. You’ll improve the tech lives of all types of users, from health care domain experts to tech-savvy software engineers.

Head of Growth Marketing

Devoted Health
Waltham
6 days ago
+19
This role will report to the CMO and is an incredible opportunity to build and learn in an mission- and growth-oriented environment. The growth acquisition leader will oversee the team, strategy and execution for customer acquisition marketing programs with an equal focus on analytical business ownership and consumer experience mindset. This will be achieved by developing and steering a broad range of investments based on clear ROI targets and a tireless ambition for breakthrough improvement. Improvements are driven through data-driven media optimizations, product/tech/ops structure, or creative experience. We are looking for a general manager with a consumer tech affinity to lead the growth marketing team. The scope of the growth marketing team includes multi-channels, from digital to offline platforms.

Senior Manager of Marketing

Devoted Health
Waltham
1 week ago
+19
As a senior manager of marketing, your role will be to own the end-to-end delivery of marketing and lead generation goals across multiple acquisition channels, including messaging & creative development, targeting & media planning, agency management, go-to-market execution, and performance measurement & optimization. Qualified candidates are organized and data-driven in developing strategies for his or her channel within the context of organizational and market goals. He or she will not only measure the impact of the work, but think outside the box and perpetually seek areas of opportunity to improve performance and process.

UX Product Designer

Devoted Health
Waltham
1 week ago
+19
We are looking for a talented Product Designer with a strong background in interaction design and a diverse portfolio demonstrating user experience and business impact from building engaging products. While you are strongest with interaction design, you can manage a design process from research to concept to execution: you use research to understand user needs, you work with complicated data and content to organize information into usable taxonomies and navigation, you make complex interactions feel simple, and you polish your experience into a beautiful UI.

Senior Full-Stack Engineer(Remote/Onsite)

Devoted Health
Waltham
1 week ago
+19
Technology does amazing things in our daily lives, yet often is a source of pain and confusion within health care. We want to empower Devoted to deliver a world-class member experience with simple, flexible technical systems. If we need to delve into the murky underbelly of health care IT to do that, we’re up for the challenge. Our north star is not a specific technology, but rather the goal of continually increasing the leverage of every member of the team. We’re currently building with Go, PostgreSQL, gRPC, GraphQL, React, TypeScript, Terraform, and AWS, and we think it’s a pretty awesome stack. We want engineer-owners with the judgment to simultaneously solve for short and long-term business value. We’re looking for folks who have worked in complex domains and systems, and come through it with some wisdom but most importantly humility. We want people who are passionate about building great technology to solve problems for users—our members, our colleagues, and ourselves.

Manager, Clinical Guide Team

Devoted Health
Waltham
1 week ago
+19
We call our nursing team here at Devoted, Clinical Guides to reflect the caring approach they take. As the Manager, Clinical Guide Team, you have the opportunity to lead our Clinical Guides to be the nurses you, and they, always wanted to be: nurses who inspire, make a difference every single day and are empowered to follow the health care journey of our members. Working with our Director, Clinical Operations and Health Plan Medical Director, you will help to develop and implement Utilization and Care Management programs which provide member support through assessment, care and ongoing needs. As Manager, you are charged with ensuring compliance with with CMS and any applicable state requirements as well as the appropriate prioritization of the work of your team. As an integral part of our Guide Team you will advocate for our members, coordinate care, and help them ensure they receive the resources and support they need to achieve their health goals (recovering from an illness, improving quality of life, overall well-being). Our Clinical Guide Program is committed to integrity and excellence and empowering members to confidently navigate the healthcare system and live healthier lives. Our ideal Clinical Guides are caring, compassionate, solutions-oriented, team players that exude enthusiasm in providing an outstanding experience for Devoted Health’s members.

Staff Accountant

Devoted Health
Waltham
1 week ago
+19
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new

Site Reliability Engineer

Devoted Health
Waltham
1 week ago
+19
Our Site Reliability Engineers dig into nearly every aspect of technical life at Devoted. You’ll work on big pieces of everything from our office computers and networks to our cloud infrastructure. You’ll improve the tech lives of all types of users, from health care domain experts to tech-savvy software engineers. You’ll help design and maintain our monitoring, logging, secret storage, deployment, and other technical systems. Our infrastructure is built with Terraform, Puppet, Docker, Vault, and CircleCI. Our software stack is written in Go, Python, React, and TypeScript.

Digital Marketing Analyst

Devoted Health
Waltham
1 week ago
+19
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new

Visual Designer

Devoted Health
Waltham
1 week ago
+19
Devoted Health is seeing a versatile and talented Visual Design Manager to oversee and produce print and digital materials. As a member of our marketing team, you will work closely with our writing, user experience, and member services team members to develop accurate, simple, easy-to-understand materials and collateral. You are exceptional in typography, composition, layout, color theory, grids, and print production with a keen attention to detail. The ideal candidate has experience designing consumer-friendly materials and is comfortable working with cross-functional teams such including compliance/legal.

Senior Software Product Manager

Devoted Health
Waltham
1 week ago
+19
We are looking for a seasoned product manager who knows consumer products and tools, understands which data to collect and pay attention to, and who is excited to take on complicated and challenging problems. Someone who seeks to make something that is complex feel simple and intuitive. Our goal is to build technology which lets human interactions shine through; which provides the context and data needed, and then gets out of the way. In this role you will create a vision for how the consumer experience can be transformed in healthcare, creating both customer satisfaction and better health outcomes through improved data and coordination.

Operations Integration & Improvement Associate

Devoted Health
Waltham
1 week ago
The Operations Integration and Improvement Associate within the Operations Performance group drives overall continuous organizational improvement. The Operations Integration and Improvement Associate partners with leaders and frontline staff to assess opportunities for change and/or enhanced training and facilitates the design and implementation of smaller-scale and large-scale business transformations accordingly. The ideal candidate is a proven team player, leader, and individual contributor who takes initiative, and can effectively influence senior management. Ideal candidate will also have a proven record for facilitating data-driven decisions and organizational change.

Integrations Associate

Devoted Health
Waltham
1 week ago
Monitor, detect, and resolve data integration issues. Participate in data integration projects focused on specific functional areas of Devoted’s core operations. Perform root cause analysis, track trends and recommend process improvements. Manage internal and third party issue escalations related to integrations. Build and use business intelligence tools to detect data anomalies, verify hypotheses, and measure health of operations systems. Develop subject matter expertise in key technology systems, data entities, and health care business practices. Other responsibilities as the company grows in 2019.