Jobs at Drift
32

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Director of Recruiting

Drift
Greater Boston Area
4 hours ago
As the Director of Talent Acquisition, you will help build our strategy and our organization as we continue to increase our team, scale our organization, and expand to international markets.  You will be a key member of the People Leadership team in helping define our talent acquisition strategies and work with all levels of the organization to fulfill our goals.

Director, Enterprise Sales

Drift
Greater Boston Area
2 days ago
Drive revenue through new customer acquisition, meeting or exceeding all sales targets and performance metrics. Lead, inspire, manage, and mentor 4-8 experienced sales executives to maximize their individual potential and professional growth as well as ability to function effectively as a team. Build a culture of accountability and urgency by transparently leveraging metrics and reporting to drive the right behaviors. Develop a deep understanding of our product messaging, technology platform, partner ecosystem, and competitive landscape. Cultivate an environment of teamwork, openness, creativity, and continuous improvement. Support and assist sales executives with all aspects of the sales process including client presentations, proposals, contract negotiations, and final close. Develop and maintain accurate forecasts.

Sales Operations Manager

Drift
Greater Boston Area
2 days ago
Partnering with Sales leadership on forecasting and KPI reporting versus goals, and helping identify key strategic insights to improve our business. Building and executing territory planning and lead distribution engines that prioritize the right leads at the right time for the right reps. Daily, weekly, monthly sales reporting for all of our key business units, down to the individual level. Tracking the average sale price, sales cycle, and conversion rates are by sales rep, channel, and source to monitor trends. Data deep dives to find pockets of opportunities for our business. Analyzing our processes to find ways to optimize our real-time selling motion and increase our speed.

Director, Sales Strategy

Drift
Greater Boston Area
3 days ago
As we grow and scale the Drift business, we are seeking a Director of Sales Strategy who can help refine our go-to-market approach. With responsibilities spanning each of our business units, you’ll have a chance to analyze the business from top to bottom to drive continual improvements and efficiencies. The role will both influence high-level strategy and impact everyday sales tactics. You will work closely with Drift’s CRO and senior sales executives to uncover opportunities for improved efficiency and untapped growth channels. 

Senior Machine Learning (ML) Engineer

Drift
Greater Boston Area
3 days ago
Evaluate memory consumption & inference latency of our classifiers. Deploy classifier monitoring services. Create pipelines for reproducible data processing, feature extraction, and model training.

Drift Employment Brand Manager

Drift
Greater Boston Area
4 days ago
Drift is looking for an Employment Brand Manager to join the PR and Communications team. This is a highly collaborative role requiring strong partnerships across Company Success (Recruiting, HR), Product and Engineering to identify solutions to support recruiting and branding goals. Your mission will be to make Drift a destination for top talent globally. 

Account Executive, Small Medium Enterprise

Drift
Greater Boston Area
4 days ago
The Small Medium Enterprise Sales group here at Drift have a team-first mentality. They take pride in winning and growing as a team. Incredibly collaborative, innately motivated and invested in continuous learn, this team is unlike your normal sales team. They are passionate about putting customers first, which drives a different sort of sale. This team is responsible for growing our mid-tier client base in a fast paced sales environment and educating prospects on the tenets of Conversational Marketing. 

Manager, Partner Sales

Drift
Greater Boston Area
4 days ago
Drive revenue through new partner acquisition, meeting or exceeding all sales targets and performance metrics. Lead, inspire, manage, and mentor 4-8 experienced partner sales advisors to maximize their individual potential and professional growth as well as their the ability to function effectively as a team. Develop a deep understanding of our product messaging, technology platform, partner ecosystem, and competitive landscape. Build a culture of accountability and urgency by transparently leveraging metrics and reporting to drive the right behaviors of your team and partners. Cultivate an environment of teamwork, openness, creativity, and continuous improvement. Support and assist partner sales advisors with all aspects of the sales process including client presentations, proposals, contract negotiations, and final close. Support and assist partners with all aspects of developing services on top of Conversational Marketing. Including the development of productized packaging, retainers, and service delivery models.

Account Executive, Small Medium Business

Drift
Greater Boston Area
6 days ago
The Small Medium Business Sales group here at Drift have a team-first mentality. They take pride in winning and growing as a team. Incredibly collaborative, innately motivated and invested in continuous learn, this team is unlike your normal sales team. They are passionate about putting customers first, which drives a different sort of sale. This team is responsible for growing our small medium client base in a fast paced sales environment and educating prospects on the tenets of Conversational Marketing. 

Technical Writer

Drift
Greater Boston Area
1 week ago
Attend training to learn the Drift story, how we work, and our goals for the future. Learn how Drift works and why our customers use it. Have 1:1 meetings with your direct manager and meet with other key players. Shadow colleagues, learn best practices for what makes Drift Customers successful. Interview customers on how they use our documentation. Establish the daily/weekly/monthly routine for creating, improving and measuring performance of content.

Associate AI Conversation Author

Drift
Greater Boston Area
1 week ago
Designing AI bots that help customers generate more leads and provide a high quality experience to their site visitors. Developing annotation tags for data sets. Reviewing and annotating data using our authoring tools. QA-ing bots and either fixing annotation errors or escalating to the engineering team. Providing customers visibility into bot performance and being their point of contact for planned improvements. Helping us improve our authoring tools by providing feedback and insight into what would make you work smarter and faster..

Senior Product Designer

Drift
Greater Boston Area
1 week ago
Kristin Ackerson Senior Product Designer, joined Dec. 2018. Kristin designs creative and simple solutions for customers who are building Drift bots. Carolina Lopez-Treviño, Software Engineer, joined August 2017. Carolina built several email features, and is a champion for the email infrastructure. Tim O’Brien, Director of Product Design, joined September 2018. Tim helps ensure design is consistent and delightful across all product teams. Maggie Crowley, Director of Product Management, joined Dec. 2017. Maggie & the team own our bot features and built the interaction flow we use today. Freja Mickos, Associate UX Researcher, joined June 2018. Freja runs usability tests with our customers every two weeks, making it easy for you to get customer feedback.

Customer Success Operations Manager

Drift
Greater Boston Area
1 week ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Senior Natural Language Processing (NLP) Engineer

Drift
Greater Boston Area
1 week ago
Join a small team creating a proprietary NLU stack from the ground up! Be granted freedom, authority, and responsibility to make our customers successful. Work with a wide range of systems, processes and technologies and own problems from end-to-end. Uphold our Drift Leadership Principles and be the teammate you want to work with. Collaborate across the organization with other teams within engineering, sales, operations, and customer success.

Senior Software Engineer: Chatbot Authoring Tools (Backend or Full Stack)

Drift
Greater Boston Area
1 week ago
Be granted freedom, authority, and responsibility to make our customers successful. Work with a wide range of systems, processes and technologies and own problems from end-to-end. Uphold our Drift Leadership Principles and be the teammate you want to work with. Write software with outcomes in mind among the many codebases and processes you will encounter. Collaborate across the organization with other teams within engineering, sales, operations, and customer success.

Senior Front End Engineer

Drift
Greater Boston Area
1 week ago
Steer the success of our product in our broad culture of autonomy. You have the authority and responsibility to make things happen! Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end. Create new relationships across the organization in sales, customer success, marketing. Uphold our Drift Leadership Principles and be the teammate you want to work with.

Customer Advocate - Entry Level

Drift
Greater Boston Area
1 week ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

DevOps Engineer

Drift
Greater Boston Area
1 week ago
You often collaborate with senior engineers and business leaders across organizations and disciplines. You have an academic background in Computer Science or a related field. You have at least 1+ years of experience as a software engineer, systems engineer, or DBA/ops engineer. 

Senior Product Manager

Drift
Greater Boston Area
1 week ago
You’ll lead up to three teams, collaborating with one designer, one customer advocate, and three engineers per team to ship customer value daily. You’ll spend a lot of your time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them. You’ll hold the team accountable for building the right thing by setting goals, measuring success, and sharing learnings. You’ll be the main point of contact for internal stakeholders and customers on the parts of the product you own. By the end of your first month at Drift, you’ll be an expert on Drift’s customers and their needs.

Senior Software Engineer (Frontend, Backend, or Full Stack)

Drift
Greater Boston Area
1 week ago
Steer the success of our product in our broad culture of autonomy. You have the authority and responsibility to make things happen! Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end. Create new relationships across the organization in sales, customer success, marketing. Uphold our Drift Leadership Principles and be the teammate you want to work with.

Customer Success Manager

Drift
Greater Boston Area
1 week ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing

Account Executive, Siftrock

Drift
Greater Boston Area
1 week ago
As an Siftrock Conversational Sales Advisor, you will identify, source and close ideal customer prospects in the Mid-Market, SME, and Enterprise space. Using strong conversational selling skills, you will hunt self-sourced leads for your pipeline, while also partnering closely with cross-functional stakeholders to achieve team goals.

Account Manager

Drift
Greater Boston Area
1 week ago
The Drift Account Manager will focus on maintaining a defined portfolio of customer accounts. Responsibilities include a regular review cadence with each customer to talk through product performance, enhancement opportunities, recommended changes to playbooks, etc. You will also be responsible for retaining and expanding existing product installations to achieve your monthly sales quota. As a seasoned sales professional, it is critical that candidates be self-motivated and completely customer-centric.

Director of Digital and SMB Demand Generation

Drift
Greater Boston Area
1 week ago
You will lead and build out our digital marketing center of excellence.  You will manage the demand generation funnel and own our monthly, quarterly, and yearly interested people (known as MQLs at less customer centric organizations) and pipeline goals. You will focus on our overall web experience and how we can create an online experience for our future customers like no other company in the world.  You will be the one responsible for seeing the future and figuring out what our next 2-3 digital marketing channels might be. You will work closely with the product marketing team to ensure our site architecture matches our overall product positioning and product feature framework. Build a predictable SMB marketing funnel we can rely on.  Manage SEM marketer, Conversation Development Representatives (who act as a human conversion point for our website), and conversational marketing specialist who runs Drift for Drift.

Director of ABM and Enterprise Demand Generation

Drift
Greater Boston Area
1 week ago
You will lead and build out our campaigns team. This team will be responsible for email marketing, social media, paid marketing, co-marketing, content promotion, and using Drift on Drift. You will manage top of the funnel demand generation and own our monthly, quarterly, and yearly lead goals (focused on CQLs -- Conversation Qualified Leads). You will play the role of quarterback on the marketing team, helping us figure out which resources to allocate where and which campaigns we should be running. You will be the one responsible for seeing the future and figuring out what our next 2-3 marketing channels might be. And most importantly, you will be writing the playbook on Conversational Marketing. The campaigns you run and techniques you help develop here will be shared with thousands of Drift customers and marketers all around the world. You will quickly make a dent in the marketing world.

Product Education Marketer

Drift
Greater Boston Area
1 week ago
This role sits on the Drift marketing team and reports to our VP of Content and Community. You'll work alongside other marketers and product managers to create content and training for Drift chat, video, and email products. We ship new products and features every month. You will need to learn new things quickly and ship new content every week. You’ll design, write, and create content and training from start to finish. Outlining and filming video content, online training classes, building certification courses, writing customer stories, creating materials such as slides and sourcing customers examples.

Customer Support Manager

Drift
Greater Boston Area
1 week ago
An outstanding opportunity to join one of the fastest growing technology companies in Boston to lead our Customer Advocate (CA) Team. The CA team is one of the most important groups in Drift as it is on the frontline providing support to our most important asset, our Customers. You will lead a group of 10 CA Advocates, coaching them delivering a best in class experience with our customers, advocating for the customer within Drift, developing the CA teams’ skillset and helping us refine our processes to deliver best-in-class support.

Senior Product Marketing Manager

Drift
Greater Boston Area
1 week ago
Drift’s Product Marketing brings new products and features to market in order to delight customers. This means the team researches and writes the positioning, enables other internal teams for GTM and manages the launch itself. The product marketing team is focused on crafting and telling a story that connects our deep understanding of our customers and market with the magic of our products.

Enterprise Customer Success Manager

Drift
Greater Boston Area
1 week ago
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Enterprise Customer Success Team is to ensure our largest and most complex customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

Staff Security Engineer

Drift
Greater Boston Area
1 week ago
The Security team at Drift plays an integral and recognized role within the company. Our customer-centric focus means that ensuring the confidentiality, integrity and availability of their data and our services is something we are proud to demonstrate. That enables the team to not only practice their craft, but do so in a customer facing way, working cross functionally with sales, customer success, and others on a daily basis.

Data Analyst

Drift
Greater Boston Area
1 week ago
We are looking for a strong data analyst to come join Drift and help us drive analytic insights and best practices from the ground up. Success in this role comes from marrying a strong data background with acute product and business acumen to deliver highly strategic and compelling insights that accelerate our business growth and influence our product decisions within Drift.

Account Executive, Enterprise

Drift
Greater Boston Area
1 week ago
Connect and consult with inbound leads and marketing generated opportunities. Actively prospect new business opportunities. Develop and manage a pipeline of Enterprise prospects/clients. Drive complex deals from initial contact, all the way through to close within a fast paced sales environment.  Prepare and present software demos with prospects and guide them through the buying process.  Leverage sales management tools to track sales activities.