Jobs at Grubhub
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Senior Software Engineer - Java

Grubhub
Greater Boston Area
16 hours ago
+29
Design, implement, and deliver awesome technical platforms and products for all constituencies (diners, corporate accounts, restaurants, internal tools). Understand our products from both a technical and business perspective in the context of our larger business. Communicate with leadership, product owners, other technologists, and users to create working software based on an understanding of business and technical priorities. Break down complex problems into elegant technical solutions to intelligently solve problems for GrubHub.com diners, restaurant, corporate accounts and internal stakeholders. Actively contribute to the adoption of strong software architecture, development best practices, and new technologies. We are always improving the process of building software; we need you to help contribute. You will be a key part in accurately estimating the timing of software delivery.

QA Engineer

Grubhub
Greater Boston Area
3 days ago
+29
As a QA Engineer, you will be responsible for  testing numerous custom branded mobile and web applications for our Enterprise restaurant clients. These applications are used by millions of users dining at these restaurants. As part of our Agency team, you will ensure that features on a multitude of mobile applications for the iOS and Android platforms, and web applications on a variety of browsers, are working as expected.. You will work in an amazingly collaborative cross-functional team to make sure we are shipping the best mobile and web apps possible.

Marketing Associate: Events & Content

Grubhub
Greater Boston Area
3 days ago
+29
As a Marketing Associate on the Grubhub Enterprise team, you will be responsible for planning and implementing lead nurture marketing strategies to attract, convert, and engage enterprise restaurant leads across the full sales cycle. You will nurture existing leads, and generate and enhance sales conversations, by executing on our conference strategy, developing comprehensive sales collateral and content, and planning strategic campaigns that position Grubhub as the market leader. This role requires impeccable attention to detail, excellent copywriting skills, project management experience, and a high level of creativity.

Enterprise Support Specialist - Weekend Shift

Grubhub
Greater Boston Area
4 days ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Enterprise Support Specialist - Daytime Shift (Bilingual)

Grubhub
Greater Boston Area
4 days ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Enterprise Support Specialist - Night Shift

Grubhub
Greater Boston Area
5 days ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team.

QA Coordinator

Grubhub
Greater Boston Area
5 days ago
+29
The Support Quality Assurance Coordinator will be one of the main points of contact for grading, scorecards, and reporting as it relates to L1 agents’ ticket quality. They will run QA refreshers, onboarding trainings, and peer-to-peer/leadership feedback trainings. They will also guide/mentor agents in ticket quality and keep up to date with MaestroQA platform updates. Also, grading tickets, duh! Must love cats.

Software Engineering Team Lead - Ruby on Rails

Grubhub
Greater Boston Area
5 days ago
+29
Our Ruby on Rails Developers sit on our Platform engineering team to build and maintain the core set of systems that power the LevelUp ecosystem, an online ordering interface and network of dozens of mobile payments apps (maybe even the ones you use to order lunch) and point-of-sale integrations. We are a team of smart, highly motivated engineers that place a high value on writing well crafted, thoroughly tested, and maintainable code. We’re growing extremely fast and are taking on the exciting challenges of keeping up with new product development while scaling our services to support higher volume and more clients.

Technical Brand Manager

Grubhub
Greater Boston Area
5 days ago
+29
The Technical Brand Manager is the key contact for all Agency accounts. Post-sale, you’ll be responsible for the success of the overall launch for a given brand, and manage the relationship long term. You’ll be charged with onboarding the brand and key stakeholders, driving design, development, and launch deadlines. Working with an internal Training Manager, you will be responsible for coordinating a successful training program with the brand’s operations team. Post-launch, you will be reporting to and communicating with the client on a regular basis, and maintaining a high retention rate of your portfolio of accounts.

Sales Executive, Enterprise

Grubhub
Greater Boston Area
5 days ago
+29
Come join the enterprise sales team at Grubhub! Represent our core values within the sales process (Customer Obsessed, Diverse Collaborators, Curious Innovators, Scrappy Entrepreneurs, Rigorously Analytical, Authentically Fun) while also bringing hustle, humor and creativity to our growing team.

Senior Full Stack Engineer

Grubhub
Greater Boston Area
5 days ago
+29
The Engineering team includes 30+ contributors spread across five teams: Design, Mobile, Platform, POS, and White Label. We take pride in the utility of the products we have built and the craftsmanship of their implementations. On the Platform team, we embrace a flat hierarchy and pair junior developers with more senior mentors. Small pods often form to tackle high-priority projects, all of which benefit from thorough testing and code review.

Program Manager - Web App

Grubhub
Greater Boston Area
5 days ago
+29
Support Technical Brand Management team by coordinating development schedules needed for client-facing web application launches and updates to meet both internal and external deadlines. Based on feedback from team members, help to balance web application development projects, maintain updated project priorities, and allocate design, development and testing resources across projects. Provide status updates to Technical Brand Managers and Agency Leaders on web application development schedules and project progress. Define and refine the planning process for web application projects, including making sure planned development is ready to start before the sprint, planning out future sprints, and coordinating development dependencies. Identify and help resolve blockers that can delay project timelines for client-facing web applications. Work with relevant development teams to coordinate resource planning and communicate progress and delays.

Senior Front-End Developer (React)

Grubhub
Greater Boston Area
5 days ago
+29
- Provide technical direction and decisions. - Translate product needs into wise choices. - Direct and evaluate the work of others. - Establish standards for the project.

Enterprise Support Specialist - Weekend Shift (Bilingual)

Grubhub
Greater Boston Area
5 days ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Software Security Engineer

Grubhub
Greater Boston Area
5 days ago
+29
Grubhub is looking for a Software Security Engineer to ensure that our applications are designed and implemented to the highest security standards. If you enjoy analyzing system services, networks, and applications from a security perspective and are skilled at discovering and addressing security issues that appear under new threat scenarios, this position may be a good fit for you.

Sr. Ruby on Rails Engineer (Relocation Assistance Provided)

Grubhub
Greater Boston Area
5 days ago
+29
Our Ruby on Rails Developers sit on our Platform engineering team to build and maintain the core set of systems that power the LevelUp ecosystem, an online ordering interface and network of dozens of mobile payments apps (maybe even the ones you use to order lunch) and point-of-sale integrations. We are a team of smart, highly motivated engineers that place a high value on writing well crafted, thoroughly tested, and maintainable code. We’re growing extremely fast and are taking on the exciting challenges of keeping up with new product development while scaling our services to support higher volume and more clients.

Sr. C# Developer

Grubhub
Greater Boston Area
5 days ago
+29
On the Integrations team, you’ll get to work with a handful of carefully chosen and dedicated engineers building the software and solutions that provide mobile payments, loyalty, rewards, and other goodness to millions of LevelUp users by seamlessly integrating LevelUp with merchant POS (point-of-sale) systems, online ordering, and other third-party services. We love attempting the near-impossible every day and our hard work is critical to the success of LevelUp. Are you ready for the challenge?

Full Stack Engineer - React / Rails

Grubhub
Greater Boston Area
1 week ago
+29
- Experience building and maintaining a large-scale, high-availability web application with an active and growing user base. - Confidence writing tests for high-risk functionality like financial transactions. - UI/UX design skills.

Technical Lead, Security Engineer

Grubhub
Greater Boston Area
1 week ago
+29
Work closely with the development team to build an expert understanding of the architecture and operation of our platform to fully validate our security model and protections. Manage external compliance audits. Investigate and respond to third-party vulnerability reports. Provide support for internal security-related projects to facilitate best practices across the company. Proactively recommend practical software and operational security improvements. Facilitate any software or operational modifications needed as a result of security audits or vulnerability reports.

Account Advisor, Enterprise Accounts

Grubhub
Greater Boston Area
1 week ago
+29
You will be managing a portfolio of National Chain restaurant accounts. You will be tasked with developing successful partnerships by overseeing experiences and expectations while building the value of GrubHub and its affiliate sites.  Your goals will focus on retention, account maintenance, management of the Go-Live process, and revenue generation of these large group accounts.

IT Service Desk, Team Lead

Grubhub
Greater Boston Area
1 week ago
Directly manage Service Desk Associates - direct the team's work and hold accountable for tasks. Monitor team metrics and address any bottlenecks/issues with ticket resolution. Focus on Service Level Agreements and ensuring the team is meeting commitments. Assist with mentoring and coaching for the team - build skills and train team members. Act as an escalation point and expert for the team. Manage team on-call schedule, staffing hours in the Boston office and triage rotation. Work with the business to identify gaps or problems with existing processes. Manage Audio/Video events and conference room equipment for your office -- as well as any offices you support. Act as quality control for the team -- addressing team ticket quality, responsiveness, thoroughness, ticket hygiene, etc.

Director of Enterprise Sales

Grubhub
Greater Boston Area
1 week ago
Leads the Enterprise Sales Team for the full suite of Grubhub Enterprise Cloud products including Marketplace listing, rewards & loyalty, Delivery-as-a Service, and more. Targets include any restaurants with over 25 units and $50M in annual sales. This role is responsible for establishing sales territories, quotas and goals, and establish training programs for sales representatives.

Visual Designer

Grubhub
Greater Boston Area
1 week ago
On the design team, you’ll help support and build a variety of experiences across many mediums. Our team is focused on creating simple, functional and forward-thinking designs in the complex world of restaurants. Our work is driven by three questions: what’s best for our users? What’s best for our restaurant partners? And what’s best for ourselves, as designers? We’re a group of talented, high energy individuals with a shared passion for all things design. We’re looking to expand our team to support the rapid growth we’re expecting in the next couple months

Product & Web Designer

Grubhub
Greater Boston Area
1 week ago
On the design team, you’ll help support and build a variety of experiences across many mediums. Our team is focused on creating simple, functional and forward-thinking designs in the complex world of restaurants. Our work is driven by three questions: what’s best for our users? What’s best for our restaurant partners? And what’s best for ourselves, as designers? We’re a group of talented, high energy individuals with a shared passion for all things design. We’re looking to expand our team to support the rapid growth we’re expecting in the next couple months

Sr. Software Engineer - Delivery Team

Grubhub
Greater Boston Area
1 week ago
As the Senior Engineer of the Delivery: Diner Order Management team, you will be responsible for the systems and tools that coordinate communication to Grubhub Diners about their orders. You will work with data scientists, decision engineers, systems engineers, product managers and operations specialists to design and build real-time models and systems to establish accurate order ETA’s, identify early, late and other order state transitions and communicate those status conditions to the diner across a variety of channels and applications. Your team will ensure that the status and ETA’s are displayed and communicated consistently across both diner facing applications as well as care tools.

Manager, Technical Brand Management

Grubhub
Greater Boston Area
1 week ago
The Manager of Technical Brand Management directly supervises and supports a set of Technical Brand Managers, the client-facing arm of the Grubhub Enterprise Digital Agency. You’ll be the main escalation point for your team members and will be charged with ensuring your team members stay on task, helping them achieve their goals which align with the strategic business objectives, and providing guidance on their day-to-day activities. You will also be responsible for ensuring the team is working well cross functionally, including with Product Management, Program Management, Development, and Design and with providing career guidance and growth opportunities for high performing members of the team.

Solutions Engineer - Implementation

Grubhub
Greater Boston Area
1 week ago
As a Solutions Engineer, you will own the technical integration and launch of these partners. You will collaborate closely with internal and external stakeholders to gather requirements, build delivery timelines, manage priorities for project completion, and coordinate each phase of the integration. You will be hands-on in every stage, from designing technical solutions, to coordinating with engineering and product teams, to configuring systems, to testing and troubleshooting the integration.

Enterprise Merchant Specialist

Grubhub
Greater Boston Area
1 week ago
Enterprise Merchant Support Specialists serve as “junior brand managers” for clients who are below the Enterprise threshold (of 25+ locations, $50mm in sales, or of unique strategic importance). They work tickets (via inbound & outbound phone and email), advise on, create and troubleshoot campaigns, translate reporting, and assist with any and all other merchant-related issues. They also proactively monitor location activity and reach out to troubleshoot locations who are transacting significantly less than usual, or not at all. Finally, these agents may, at their discretion, terminate non-transacting or unresponsive clients, as well as locations who opt out willingly.

UI Developer

Grubhub
Greater Boston Area
1 week ago
Grubhub / LevelUp is looking for a UI Developer who is self-directed and passionate about building great user experiences and beautiful web applications.   You'll be a part of a rapidly growing team, developing consumer facing web applications for our multimillion dollar partners that will run on millions of devices and handle billions of transactions. Ideally, you'll lead the effort of taking an application from the design phase to launch.

Senior Software Engineer - Delivery

Grubhub
Greater Boston Area
1 week ago
We are looking for a Senior Software Engineer to provide technical and architectural leadership to a team. You will conceptualize, design, build and deploy new and innovative products for our restaurant partners enabling self-management and onboarding of all existing and future partners.  We have high standards for code quality, unit testing, and intelligent architecture.

Data Analyst

Grubhub
Greater Boston Area
1 week ago
We are looking for a data expert to join our Data Services team to help our restaurants understand and interpret the data generated by their LevelUp-powered app. LevelUp now partners with over 150 restaurants, each with its own unique KPIs and business goals. Our Data Analysts help map those KPIs and goals to data in our system to drive deeper business understanding and help our restaurants achieve their goals. We are also looking for a Data Analyst to help with internal projects - optimizing our databases and queries, finding new insights for our overall marketing strategy and recommendations, and help other teams with their data needs.  If you love SQL, if figuring out new ways to define Lifetime Value gets you up in the morning, if you are always finding new ways to prove your point using data, this job is for you.

Product Manager - Ordering Integrations

Grubhub
Greater Boston Area
1 week ago
Grubhub is seeking a resourceful Product Manager to join our Ordering Integrations team. This team serves our enterprise clients, building results-driven integrations to ingest restaurant content and transmit orders. The Product Manager will work closely with cross functional teams including engineering, product, finance, logistics and operations to build and enhance solutions for our clients. The role requires inquisitiveness, attention to detail and follow through to take concepts from design through product launch. 

Dev Solutions Engineer

Grubhub
Greater Boston Area
1 week ago
The Point-Of-Sale (POS) Operations team is tasked with ensuring that all aspects of the LevelUp in-store experience, starting with the point of sale are in place to prepare for a merchant’s mobile application (payment, loyalty, rewards, order ahead and data insights) launch and beyond. This involves communicating with our POS Partners and several internal teams to confirm intended functionality while maintaining support beyond the initial launch. We love attempting the near-impossible every day and our hard work is critical to the success of LevelUp.  Are you ready for the challenge?

Technical Solutions Engineer

Grubhub
Greater Boston Area
1 week ago
The Point-Of-Sale (POS) Operations team is tasked with ensuring that all aspects of the LevelUp in-store experience, starting with the point of sale are in place to prepare for a merchant’s mobile application (payment, loyalty, rewards, order ahead and data insights) launch and beyond. This involves communicating with our POS Partners and several internal teams to confirm intended functionality while maintaining support beyond the initial launch. We love attempting the near-impossible every day and our hard work is critical to the success of LevelUp.  Are you ready for the challenge?

Solutions Engineer - Reliability

Grubhub
Greater Boston Area
1 week ago
LevelUp is seeking a talented, driven individual, who loves to know everything about everything, to join our Ordering Integrations team. As an Integrations Solutions Engineer, you will be part of a team responsible for maintaining and improving the health of our order ahead platform integrations, crushing bugs, and thinking down the line to improve the product. This position requires a mix of technical and business acumen, and is excellent for those who thrive in fast-paced, dynamic environments with an interest in software development, operations, and testing.

Program Manager - Web Platform

Grubhub
Greater Boston Area
1 week ago
Support Technical Brand Management team by coordinating development schedules needed for client-facing web application launches and updates to meet both internal and external deadlines. Based on feedback from team members, help to balance web application development projects, maintain updated project priorities, and allocate design, development and testing resources across projects. Provide status updates to Technical Brand Managers and Agency Leaders on web application development schedules and project progress. Define and refine the planning process for web application projects, including making sure planned development is ready to start before the sprint, planning out future sprints, and coordinating development dependencies. Identify and help resolve blockers that can delay project timelines for client-facing web applications. Work with relevant development teams to coordinate resource planning and communicate progress and delays.

Technical Solutions Engineer Manager

Grubhub
Greater Boston Area
1 week ago
The Point-Of-Sale (POS) Operations team is tasked with ensuring that all aspects of the LevelUp in-store experience, starting with the point of sale are in place to prepare for a merchant’s mobile application (payment, loyalty, rewards, order ahead and data insights) launch and beyond. This involves communicating with our POS Partners and several internal teams to confirm intended functionality while maintaining support beyond the initial launch. We love attempting the near-impossible every day and our hard work is critical to the success of LevelUp.  Are you ready for the challenge?

Enterprise Success Manager

Grubhub
Greater Boston Area
1 week ago
The Enterprise Success Manager is the key contact for all Grubhub Marketplace enterprise-level accounts. You will be tasked with helping your portfolio of restaurants get the most out of using Grubhub and consulting with them to have the most ideal experience for our diners.  You’ll be charged with onboarding the brand and key stakeholders, driving the technical integration, operation and launch deadlines. Working with internal stakeholders, you will be responsible for coordinating across multiple engineering and operational teams to help ensure a successful launch. Post-launch, you will be reporting to and communicating with the client on a regular basis, and maintaining a high retention rate of your portfolio of accounts, as well as exploring ways to grow each account.

Service Desk Associate I

Grubhub
Greater Boston Area
1 week ago
The Service Desk Associate I is the key position that gets new employees up and running, as well as, keeping the existing Grubhub population technically productive. This role will need to be able to communicate with all position levels. The Service Desk Associate I position will report to the Manager of the Service Desk.

Ruby on Rails Developer

Grubhub
Greater Boston Area
1 week ago
Our Ruby on Rails Developers sit on our Platform engineering team to build and maintain the core set of systems that power the LevelUp ecosystem, an online ordering interface and network of dozens of mobile payments apps (maybe even the ones you use to order lunch) and point-of-sale integrations. We are a team of smart, highly motivated engineers that place a high value on writing well crafted, thoroughly tested, and maintainable code. We’re growing extremely fast and are taking on the exciting challenges of keeping up with new product development while scaling our services to support higher volume and more clients.