Jobs at Interactions
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Sr QA Automation Engineer-Platform

Interactions
Greater Boston Area
1 day ago
+14
As Sr. QA Automation Engineer you will learn the Interactions product platform in order to design, implement and maintain a functional UI and performance testing infrastructure. You will maintain and optimize the framework to handle larger scale under load and stressful conditions. You also will be responsible for designing, developing, and conducting tests and automation test procedures prior to product launches to ensure software quality, while being cost-effective.

Sr Human Resources Business Partner

Interactions
Greater Boston Area
1 day ago
+14
The Senior Human Resources Business Partner assesses and anticipates HR-related needs, communicates needs proactively with CPO and business management and seeks to develop integrated solutions. The Senior Human Resources Business Partner formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. 

Sr Engineer, DevOps

Interactions
Greater Boston Area
1 day ago
+14
The Senior DevOps Engineer works side by side with development and operations teams. You will be primarily responsible for designing, implementing, automate the build, release, and deploy pipelines. The DevOps Engineer is responsible for bridging the gap between development, operations, and infrastructure. 

Summer Internship - Platform

Interactions
Greater Boston Area
1 day ago
+14
Under the guidance and direction of the internship project leader, use technical and coding skills to add new features and/or write software test cases to improve the overall reliability of the platform and help us to deliver new features faster and with better quality.

Response Center Analyst - Tier 1

Interactions
Greater Boston Area
1 day ago
+14
To support our continued growth, Interactions is hiring a Response Center Analyst - Tier I who is a member of the Interactions Response Center Team, and is responsible for comprehensive Incident Management, as well as initial diagnosis and basic issue remediation.  The Response Center Analyst - Tier I works in concert with the Interactions Response Center Tier 2 team, as well as other Interactions technical teams, to provide a seamless support experience for Interactions’ Clients.

Senior Software Engineer - DevOps

Interactions
Greater Boston Area
2 days ago
+14
Contribute to the creation of a massively scalable, highly available SaaS platform. Design and develop high-volume, high-performance, high-availability, concurrent Java applications using proven Java frameworks and technologies. Responsible for troubleshooting and fixing issues. Effectively communicate within and outside the team. Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform. Participate in daily Scrum activities to closely monitor work against schedules and deliverables, providing progress updates and reporting any issues or technical difficulties.

Content Marketing Specialist

Interactions
Greater Boston Area
2 days ago
+14
The Content Marketing Specialist is responsible for creating, editing, distributing and promoting several types of content including print, digital and social. The Content Marketing Specialist is also responsible for copywriting and editing new materials, tracking the progress and performance of new and existing content and assisting with the planning for future material development.

Vice President, Vertical Sales

Interactions
Greater Boston Area
2 days ago
+14
The Vice President, Vertical Sales (VP, VS) role is responsible for the leadership, strategic planning and team support for specific Interactions’ verticals. The VP, Vertical Sales will focus on sales of Interactions solution offerings to a set of Named Accounts within a given vertical market segment in the US and Canada.

Client Services Manager

Interactions
Greater Boston Area
2 days ago
+14
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients. Work closely with the design and application development teams to keep abreast of application changes to identify potential issues and/or opportunities within or related to the client.

Manager, DevOps

Interactions
Greater Boston Area
3 days ago
+14
To support our continued growth, Interactions is hiring a DevOPs Manager. This hands-on position is responsible for leading the design and implementation of automating platform deployments, scaffolding and monitoring.  Manager, DevOps reports to the Engineering Director and works in close collaboration with Platform Engineering, QA, Product Owners, Professional Services and third party software vendors.

Information Security Engineer

Interactions
Greater Boston Area
3 days ago
+14
The Information Security Engineer performs ongoing security operations tasks and help engineer and maintain security solutions across the organization. The Information Security Engineer also investigates and responds to incidents, escalating as necessary.

SEO/SEM Manager - Digital Marketing - (DMM)

Interactions
Greater Boston Area
3 days ago
+14
Are you a master at SEO and SEM?  Leverage your passion for digital and search marketing, strong analytical skills, attention to detail and mastery of online marketing tactics to help drive growth and optimization of online marketing programs.  The SEO/SEM Manager is responsible for driving digital marketing programs that drive website traffic and conversions, leveraging a test and learn approach using data, technology and superior analytical skills.

Associate Graphic Designer

Interactions
Greater Boston Area
3 days ago
+14
Refine PPT slide graphics and visual story for Sales, Marketing, Technology and HR that clearly demonstrate capabilities of Interactions solutions. Make sure final presentations are following brand standards. Produce custom imagery for slides as necessary. Produce visually compelling final pieces using templates for ebooks, whitepapers, research surveys, and various content related graphics. Work with designers, content writers, marketing, technology and HR to understand unique project requirements. Help translate requirements and outcomes into impactful design. Produce various web graphics for our Resource Center postings and others areas of the website as needed.

Summer Intern - Accounting

Interactions
Greater Boston Area
3 days ago
+14
Assist with research, filing, data entry, and recording and maintaining accurate and complete financial records. Assist with analyzing financial results, reviewing and updating financial forecasts, building financial models, and creating financial metric reports. Prepare financial reports, such as balance sheets and income statements, invoices, and other documents. Handle sensitive or confidential information with honesty and integrity. Shadow members of the Accounting/Finance department as they perform their duties. Learn business drivers across the entire Interactions organization. Utilize Workday, our ERP system.

Senior Software Engineer - Platform

Interactions
Greater Boston Area
1 week ago
+14
Contribute to the creation of a massively scalable, highly available SaaS platform. Design and develop high-volume, high-performance, high-availability, concurrent Java applications using proven Java frameworks and technologies. Responsible for troubleshooting and fixing issues. Effectively communicate within and outside the team. Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform. Participate in daily Scrum activities to closely monitor work against schedules and deliverables, providing progress updates and reporting any issues or technical difficulties.

Sr Security Engineer

Interactions
Greater Boston Area
1 week ago
+14
To support our continued growth, Interactions is hiring a Sr Security Engineer. The Sr Security Engineer is responsible for the overall security of the Interactions Virtual Assistant Cloud Platform. The Sr Security Engineer will collaborate with peers in the Operations teams and with upper management to plan, implement, operate and improve the security controls for the multi-site, 24x7 infrastructure and solutions that make up the Platform. The Sr Information Security Engineer must stay current with emerging cyber threats through security bulletins, external peer groups, and information security circles. Our customers demand stringent security and privacy requirements which you will play a critical role in implementing, monitoring and maintaining.

Director, Software Engineering

Interactions
Greater Boston Area
1 week ago
+14
As a Director of Engineering you will play a key role in leading the design and implementation of components and features of the AI platform. You will work in close collaboration with other Engineering teams, DevOps, Product Owners, Professional Services and third party software vendors.

Internship - Speech & Natural Language Technology

Interactions
Greater Boston Area
1 week ago
+14
To support our continued growth, Interactions is continuing to expand its Internship Program for 2019 in speech recognition, natural language processing and machine learning. Focus on research will be in one of the following areas: Dialog Analytics, Active Learning: Rapid prototyping of NLU models, Speech-based Language ID, Combining Language and intent models to improve lift, going beyond work: Rich Transcription of Speech and Web Crawl for Language Data. The summer internship will last ten weeks.  

Sr Front End Developer - JavaScript

Interactions
Greater Boston Area
1 week ago
+14
To support our continued growth, Interactions is hiring a Sr Front End Developer, which will be responsible for designing, building and extending our graphical dialog authoring solution, and ancillary technologies. This individual is responsible for the gathering of requirements from various stakeholders, translating requirements to application specifications, design, and implementation of the application, providing project plans, and ongoing involvement in innovation and product development.

Sr Software QA Engineer

Interactions
Greater Boston Area
1 week ago
+14
The Senior Software QA Engineer is responsible for testing voice and web applications from beginning to end prior to release to clients. The Senior Software QA Engineer is responsible for translating application specifications and developing and executing test plans to verify compliance to specifications and quality standards, providing project plan inputs, and supporting client testing as required. This position requires minimal supervision and is expected to resolve ambiguity and make independent judgment.

Associate Applications Developer

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring an Applications Developer who is responsible for building voice and web applications from beginning to end for clients. The Applications Developer is responsible for translating client requirements to application specifications, building multi-channel applications, providing project plans, and integration support for client systems.

Sr Director, Technical Implementations

Interactions
Greater Boston Area
1 week ago
Serves as a senior contributor with expertise in business process modeling and data interoperability requirements for our strategic enterprise customers. This person is responsible for configuring, delivering and supporting high quality product-based client software integrations with our platform.

Senior Product Manager

Interactions
Greater Boston Area
1 week ago
The Sr Product Manager is responsible for developing and managing product vision, strategy and roadmaps for the Digital Virtual Assistant, as well as ownership for future Digital product offerings. The Sr Product Manager - will work closely with the Product Management team to enhance the Virtual Assistant product, collecting and prioritizing Digital requirements, work with prospects and customer, analyze market trends and prioritize business opportunities.

Field Marketing Manger

Interactions
Greater Boston Area
1 week ago
The Field Marketing Manager collaborates with key stakeholders across the organization, and acts as the primary liaison between the Sales team and the Marketing organization.  The Senior Field Marketing Manager develops strategy and defines the mix of marketing programs and content that drives awareness, generate new revenue and accelerate the sales cycle.

Sr. Software Engineer - Java

Interactions
Greater Boston Area
1 week ago
Job Responsibilities Contribute to the creation of a massively scalable, highly available SaaS platform. Responsible for troubleshooting and fixing issues. Effectively communicate within and outside the team. Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform.

Summer Intern - Finance

Interactions
Greater Boston Area
1 week ago
Assist with research, filing, data entry, and recording and maintaining accurate and complete financial records. Assist with analyzing financial results, reviewing and updating financial forecasts, building financial models, and creating financial metric reports. Prepare financial reports, such as balance sheets and income statements, invoices, and other documents. Handle sensitive or confidential information with honesty and integrity. Shadow members of the Accounting/Finance department as they perform their duties. Learn business drivers across the entire Interactions organization. Utilize Workday, our ERP system. Learn how to work as part of the Accounting/Finance team. Support Accounting/Finance adhoc projects to learn more about the departments and office operations.

Sales Director

Interactions
Greater Boston Area
1 week ago
The Sales Director is responsible for sales of Interactions solution offerings to a set of Named Accounts within a given vertical market segment in the US and Canada.  The primary objective of the sales group is to meet and exceed bookings and revenue expectations by prospecting and selling to new customers, growing existing customer revenues and providing solutions to all customers through a consultative sales process.  The Sales Director identifies prospective customers and leads sales campaigns, utilizing all necessary company resources, to ensure Interactions meets or exceeds its targets within a given vertical market. The Sales Directors is the “pilot in command” and is expected to build effective relationships across the Interactions organization and Customers organizations in order to meet key Customer targets.

Summer Intern - Platform QA Engineering

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is continuing to expand its Internship Program for 2019 in the Interactive Voice Response platform.  Specifically, this year’s projects will focus on helping us continue to innovate and evolve our high-volume SaaS IVR platform. The summer internship will last ten weeks.