Jobs at Klaviyo
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Director of Product Design

Klaviyo
Greater Boston Area
1 day ago
Talking to and working with customers constantly. Hiring and managing exceptional Product Designers. Organizing, implementing and improving a world class design system. Making Klaviyo a globally recognized steward of user-centric, quality product design. Defining and executing product design processes that lead to beautiful, efficient and fast product experiences and workflows. Contribute to strategic prioritization of what we work on, when and why.

Director of Support

Klaviyo
Greater Boston Area
1 day ago
Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

Sales Manager

Klaviyo
Greater Boston Area
1 day ago
We are looking for a talented Sales Leader to join our fast growing Klaviyo Sales organization. The Sales Manager will be responsible for leading a team of 6+ Account Executives that sell into the SMB market. This includes hiring, training, forecast management, performance analysis, and day-to-day coaching/talent development. Our SMB team is growing incredibly fast and we need to keep up with the inbound demand. This team will close 100% of their business from inbound leads and work with companies doing less than $1m in annual revenue.

Account Executive

Klaviyo
Greater Boston Area
1 day ago
AEs at Klaviyo are given a tremendous opportunity to have a huge positive impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way -- with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle -- from qualification to demo to driving the buying process to close -- with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.

Senior Site Reliability Engineer

Klaviyo
Greater Boston Area
5 days ago
Site Reliability Engineering (SRE) is essentially what you get when you treat system operations as if it is a software problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as force multiplier for Klaviyo product teams to deliver better software faster. Klaviyo is a high growth technology driven company and is passionate about the user experience of its application and the well orchestrated operations of its service infrastructure. The SRE team works on its own initiatives to build foundational backend services but also builds tooling and automation to allow product teams to release and scale their software predictably. SREs are team players and embed themselves within product teams to advance the architecture and performance of software systems and to train their peers in topics such as debugging distributed systems, building self-healing capabilities or eking out every drop of performance possible. As a Site Reliability Engineer you will have ownership of foundational Klaviyo services and a big impact on our product teams. Klaviyo’s infrastructure, event processing, and team have grown 300% year over year so there are always new skills to learn and technical challenges to solve the right way.

Front-End Web Developer

Klaviyo
Greater Boston Area
5 days ago
Content and Marketing Tool Development:  You’ll be part of how we bring to life data and information - through interactive ebooks, guides, data visualization, training, and reports. You’ll work closely with designers to create the best and most creative experience for users to interact with and understand data and information. Klaviyo’s marketing web properties: Working collaboratively with the other developers on the team, you’ll work on our CMS (we currently use WordPress) to add to, refine, and enhance our custom theme so that it maintains a standard of consistency and quality but also still empowers and supports the Marketing Team to be able to make updates and edits, post, and test. UI and interaction: You’ll push to improve user interactions and help make the site beautiful to look at and use. You’ll look for and implement improvements that enhance the functionality and ui of the main site, blog, and landing pages. When collaborating with designers, you’ll suggest ways to improve wireframes and mockups to make user interactions easier, more intuitive, and more interesting. Testing and optimization: You’ll work with the Performance Marketing team on an ongoing basis, developing for website tests and improvements that optimize site performance.

Director, Site Reliability Engineering

Klaviyo
Greater Boston Area
5 days ago
Klaviyo is looking for a Director of Site Reliability Engineering to lead our SRE teams as they grow in size and scale over the coming years. In 2017 we tripled the size of our engineering teams, helped influence a billion dollars in ecommerce transactions, sent billions of personalized emails over the holiday season, and ingested 100 billion data points into petabyte scale clusters.

Channel Manager

Klaviyo
Greater Boston Area
5 days ago
Channel Managers at Klaviyo are given a tremendous opportunity to have a huge impact on developing our agency partner ecosystem. Their efforts lead to accelerated growth for both our partner’s and Klaviyo while also furthering their own careers. At Klaviyo, Channel Managers pride themselves on being marketing and product experts who focus on helping our agency partners grow their client’s business thereby setting up our agency partners for long-term success.

Data Science Software Engineer

Klaviyo
Greater Boston Area
5 days ago
Our data science team is analyzing large data sets (we’re collecting billions of individual actions every month) and building products that enable our customers to grow faster and communicate more effectively with their customers. We’re looking for data science software engineers to build production features, models and pipelines.

Machine Learning Engineer

Klaviyo
Greater Boston Area
5 days ago
Our data science team is analyzing large data sets (we’re collecting billions of individual actions every month) and building products that enable our customers to grow faster and communicate more effectively with their customers. We’re looking for machine learning engineers to develop machine learning models and pipelines for research and production.

Senior Data Scientist

Klaviyo
Greater Boston Area
5 days ago
Klaviyo is looking for data scientists to analyze large data sets (we’re collecting billions of individual actions every month), build models and ship products that enable businesses to grow faster and communicate with their customers. Our background as a team is building these models for the Fortune 50 and we want to democratize and open up that technology to everyone. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

Product Manager

Klaviyo
Greater Boston Area
5 days ago
A Product Manager at Klaviyo is obsessed with finding elegant technical solutions to complex customer problems. Our customers are eCommerce marketers who want to connect with their customers more effectively and measure their results instantly. Our customers are passionate, hard-working, understaffed, ambitious and fun people.

Senior Full Stack Software Engineer

Klaviyo
Greater Boston Area
5 days ago
Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love tackling tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo operates a real-time data platform coded in Python built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines.

Site Reliability Engineer

Klaviyo
Greater Boston Area
5 days ago
Site Reliability Engineering (SRE) is essentially what you get when you treat system operations as if it is a software problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as force multiplier for Klaviyo product teams to deliver better software faster.

Sales Engineer (Sales)

Klaviyo
Greater Boston Area
5 days ago
Sales Engineering is a critical part of the sales cycle but is NOT a typical “give demos” role. A true expert in the Klaviyo product, the primary mission of a Klaviyo Sales Engineer is to close deals with long term customers. The Sales Engineer is a go-to technical resource for the sales team, helping to make prospects successful through live assistance, behind the scenes support and education. A Sales Engineer relies on their technical expertise to effectively explain and apply technical concepts including APIs, the inner workings of the Klaviyo platform, and integrations with 3rd party and other client systems, to both prospects and teammates.

Customer Success Engineer

Klaviyo
Greater Boston Area
5 days ago
The support team at Klaviyo is a critical part of our future success. We take the success of our customers incredibly seriously and we are looking for only the best people out there. We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Customer Success Manager

Klaviyo
Greater Boston Area
5 days ago
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Business Development Representative

Klaviyo
Greater Boston Area
5 days ago
A crucial first step in the sales cycle. Properly qualifying and learning about a customer's needs is integral to success in a sales role. We possess a deep understanding of the value of Klaviyo's platform and the positive impact it can have on our prospective customers. We pride ourselves on accountability, effort and working collaboratively to create positive outcomes. We understand that these values are essential to meeting goals and exceeding expectations.

Product Designer

Klaviyo
Greater Boston Area
5 days ago
Klaviyo is a product driven company, and we’re passionate about user experience and design.  The Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

Learning and Development Manager

Klaviyo
Greater Boston Area
5 days ago
The Learning and Development Manager is responsible for the growth and development of members of the Customer Success and Support teams. As the founding member of this learning and development team, this position will be responsible for creating a comprehensive customer success training program from the ground up. This will principally consist of trainings in the following areas for both new hires and tenured team members: Klaviyo product knowledge, communication skills, marketing knowledge, and account management skills. This role will be pivotal in enhancing and improving the learning experience for all our employees.

Data Scientist

Klaviyo
Greater Boston Area
6 days ago
Klaviyo is looking for data scientists to analyze large data sets (we’re collecting billions of individual actions every month), build models and ship products that enable businesses to grow faster and communicate with their customers. Our background as a team is building these models for the Fortune 50 and we want to democratize and open up that technology to everyone. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

Lead System Software Engineer

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo is looking for Lead System Software Engineer to take the ownership of a product area and lead a team of engineers in building and maintaining the product area.

Senior System Software Engineer

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love tackling tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

Full Stack Software Engineer

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

Senior Technical Recruiter

Klaviyo
Greater Boston Area
1 week ago
We are looking for a Senior Technical Talent Acquisition Professional to join our growing recruiting team. As part of People Operations, you will have the chance to build relationships with some of the most talented people in the Boston tech industry! You will have direct impact in contributing to the breakneck growth of Klaviyo, affecting the culture and business tremendously with the hyper-intelligent, driven and empathetic people you bring into the company! You'll own your recruiting numbers, hitting targets and drawing insights from analytics to make our hiring process smarter and more efficient. You’ll gain skills, achieve in ways you hadn’t thought possible all while having fun! Sound good? Read on!

Senior Account Executive

Klaviyo
Greater Boston Area
1 week ago
AEs at Klaviyo are given a tremendous opportunity to have a huge positive impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way -- with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle -- from qualification to demo to driving the buying process to close -- with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 50% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.

Product Expert

Klaviyo
Greater Boston Area
1 week ago
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Managing Editor

Klaviyo
Greater Boston Area
1 week ago
The Managing Editor is responsible for overseeing the production and quality of content at Klaviyo and from key outside contributors. S/he will focus on making sure we’re consistently publishing exceptional content and, at the same time, help empower others to create the same engaging content. You’ll be playing a critical role in helping to level up our content game across the company. And since the content is the cornerstone of our plan to build awareness for Klaviyo, you’ll also be playing a critical role in the growth of our business. The successful candidate will understand how to identify and develop great content ideas; how to coach your fellow Klaviyos on what makes for exceptional content; and how to keep the content production process moving smoothly. They will also need to care passionately about developing and maintaining a unique and consistent tone.

Onboarding Expert

Klaviyo
Greater Boston Area
1 week ago
Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

Community Events Manager

Klaviyo
Greater Boston Area
1 week ago
The Community Events Manager is the creative and strategic lead behind our many offline events, including our customer workshops and cornerstone annual event, Klaviyo:BOS. Klaviyo:BOS (pronounced “Klaviyo Boston”) is our largest gathering (500+ attendees) of the Klaviyo community — last year we had 3 conference tracks, 30+ talks, and a super fun afterparty. You will own the planning, budget, entire project plan, logistics, promotional plans, and execution activities of all offline events and work with the Marketing team (and outside consultants) to create highly engaged and exciting experiences. And when we say engaged and exciting experiences, we mean it — our events continue to register industry-leading NPS scores of 80+ from our awesome attendees, with the last one clocking in at 94.

Marketing Operations Manager

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is looking for a operations professional to help support our marketing organization. This position works with the Director of Performance Marketing and Demand Generation Marketing Manager to make sure that the wider marketing team has the tools, data, reports, and processes they need to be successful. This is an exciting opportunity to join a passionate, collaborative team at a high-growth startup.

Senior Recruiter

Klaviyo
Greater Boston Area
2 weeks ago
We are looking for a Senior Talent Acquisition Professional to join our growing recruiting team. As part of People Operations, you will have the chance to build relationships with some of the most talented people in the Boston tech industry! You will have direct impact, contributing to the breakneck growth of Klaviyo, affecting the culture and business tremendously with the hyper-intelligent, driven and empathetic people you bring into the company! You'll own your recruiting numbers, hitting targets and drawing insights from analytics to make our hiring process smarter and more efficient. You’ll gain skills, achieve in ways you hadn’t thought possible all while having fun! Sound good? Read on!