Greater Boston Area
5 days ago
Everything we do here comes down to one thing: understanding our users. Why did they visit our website? What problems can we help them solve? What were they trying to do? What inhibited them? What delighted them?
You’re here to help make using our website seamless, intuitive and delightful for every user. Through excellent research skills, empathy, and careful observation, you will intimately understand our users and collaborate with product managers, data analysts, designers and developers to solve complex challenges and create powerful experiences. You will lead both qualitative and quantitative research, gleaning insights through methods like ethnography, surveys, usability testing, web analytics and more.