Jobs at Smartsheet
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Customer Success Manager

Smartsheet
Greater Boston Area
4 hours ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet...

Desktop & Network Technician

Smartsheet
Greater Boston Area
1 hour ago
Smartsheet is seeking to hire a Helpdesk Technician to an already highly established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We’re looking for a talented, self-motivated, and service-oriented individual with high integrity who can make an immediate, positive impact. You will also work in collaborating, participating in the design and implementation of new

Sales Trainer, Commercial Sales

Smartsheet
Greater Boston Area
1 day ago
An accomplished Inside Sales Trainer with a passion for coaching and training will be responsible for delivering productivity programs to Smartsheet Sales Representatives, live and virtually, in the areas of Smartsheet’s sales process, sales messaging, sales tools, and other specialized content. Develop sales representatives (in a 1:1 and 1:Many environment) through role-play and real-time observation, focused feedback, skill gap analysis, and coaching that improve sales competence, sales confidence and executive level selling while making them productive faster. Partner with sales leadership to provide on-going communication regarding aptitude and performance, and identify and execute on key strategic and development initiatives for the field. This position requires an individual that is results oriented and passionate about helping sales exceed sales targets.

Human Resources Administrator

Smartsheet
Greater Boston Area
1 day ago
Smartsheet is seeking a Human Resources Administrator with a strong track record of success to assist with a variety of HR Programs and initiatives for a fast-growing Software as a Service (SaaS) company. The HR Administrator will provide key support for new employee onboarding, benefits administration, payroll, and other programs. This important role is part of the People Operations Department and will report directly to the Benefits Manager.

Solutions Consultant

Smartsheet
Greater Boston Area
4 days ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Software Development Engineer

Smartsheet
Greater Boston Area
4 days ago
Smartsheet is looking for our next Senior Full Stack Software Development Engineer (SDE) to join the development team. Our business is built on finding top grade talent and getting out of their way while they build and improve our award winning Software as a Service (SaaS) offering for collaborative work and project management. Our software team is small, highly efficient, and results...

Client Development Manager

Smartsheet
Greater Boston Area
4 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Senior Software Development Engineer

Smartsheet
Greater Boston Area
4 days ago
Smartsheet is looking for our next Senior Software Development Engineer to join the quickly growing Boston engineering team. Our business is built on finding top grade talent and getting out of their way while they build and improve our award-winning Software as a Service (SaaS) offering for collaborative work and project management. Our software team is small, highly efficient...

Commercial Sales Engineer

Smartsheet
Greater Boston Area
4 days ago
Smartsheet is looking for a proven Sales Engineer who will provide technical leadership throughout the inside sales process. You will serve as a trusted solution and technical advisor during the sales process and provide expertise that ensures successful Smartsheet deployment and adoption. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly...

Strategic Sales Representative

Smartsheet
Greater Boston Area
5 days ago
Smartsheet is looking for a high energy, dynamic Strategic Sales Representative to work with our Strategic Accounts. Responsibilities will include engaging customers and partnering with Account Executives in the execution of account strategies and sales opportunities to drive growth in our largest accounts. The successful applicant will show a strong desire to own each customer engagement.

Software Development Engineer

Smartsheet
Greater Boston Area
5 days ago
Smartsheet is looking for our next Software Development Engineer to join the quickly growing Boston engineering team. Our business is built on finding top grade talent and getting out of their way while they build and improve our award-winning Software as a Service (SaaS) offering for collaborative work and project management. Our software team is small, highly efficient, and results...

Manager of Customer Success

Smartsheet
Greater Boston Area
5 days ago
As Manager of Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success & Implementation Services to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Tier 3 Support Escalation Engineer

Smartsheet
Greater Boston Area
5 days ago
Smartsheet is looking for a Tier 3 Support Escalation Engineer who will be responsible for tackling highly technical and escalated cases from the Support team. They will be required to thoroughly research, reproduce, and provide necessary documentation to escalate to our Service Reliability Engineering and/or Development teams. This critical to success role will help resolve our most complex technical issues. Tier 3 Escalation Engineers will be the SMEs (subject matter experts) on the Support team for the Core and Premium Smartsheet application, the Smartsheet API, and our various apps & integrations. This is a highly technical role that requires a heightened sense of urgency, ability to follow processes and deal with ambiguity when new scenarios arise, and recognize critical situations and engage the right right resources to resolve.Successful individuals in this role will enjoy researching and documenting known workarounds as well as reproducing issues. This position requires a highly motivated individual who operates independently and thrives on solving Smartsheet’s toughest problems for our customers. This role will report to the Manager, Global Support Escalations and can work remotely, or in our Bellevue or Boston offices.

Manager of Consulting

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is looking for a Manager of Consulting who will lead and inspire a robust team of Consultants and Architects. This person will manage the operational aspect of their respective regional teams. In addition to managing full business operations, the Manager will have responsibility for business development, process review/improvement/creation, work qualities, and be intentional in coaching and leading future leaders of the organization.

Software Development Intern

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is looking for Software Development Engineer (SDE) interns to join our development team. Our business is built on finding top grade talent and getting out of their way while they build and improve our award-winning Software as a Service (SaaS) offering for collaborative work and project management. Our internship program looks for smart, motivated Computer Science students who want to experience working in a real development organization and deliver production-quality features to our customers during their internships. Our software team is small, highly efficient, and results oriented. We work in an agile apolitical environment that stays focused on building great software. Here you can use the latest web technologies to their fullest potential.

Commercial Sales Manager - Client Development

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is currently seeking a Commercial Sales Manager to hire, coach and lead a team of up to ten Client Development Managers. As an Commercial Sales Manager, you will be responsible for overseeing a team responsible for closing new deals in existing accounts and driving them toward achieving monthly, quarterly and yearly revenue and bookings goals.

Senior Product Marketing Manager, Federal Government

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is seeking an experienced Senior Product Marketing Manager to introduce and drive adoption of Smartsheet offerings in the Federal Government space. This marketing professional will own product marketing strategy as well as drive effective cross-team execution so that Smartsheet can achieve aggressive growth goals. The successful candidate for this role will be a strategic thinker and an excellent storyteller with a strong customer focus who also understands how to build content and go-to-market plans to effectively acquire customers and and drive active usage. This position's location is flexible and can be located in our Bellevue, WA headquarters, Boston, MA or in the field. 

Manager of Solution Services

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager of Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

New Business Representative

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is seeking a developed sales professional to join our Sales Team as a New Business Representative. The ideal candidate will have a history of over performance in quota attainment and winning new customer accounts. This important role is dedicated to acquiring new logos and holds responsibility contributing to our overall revenue goals. This position is based at Smartsheet in...

Customer Success Associate

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...

Enterprise Customer Success Manager- Boston

Smartsheet
Greater Boston Area
1 week ago
For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. This high profile role will work remote to cover a small number of named Global 1000 accounts in the Boston market and will report to the Director of Enterprise Customer Success.

Software Development Engineer in Test

Smartsheet
Greater Boston Area
1 week ago
Own, design, document, and execute test plans. Work effectively with Development, Product Management, and Infrastructure Engineering. Be a customer advocate. Design and implement various tools for efficient testing. Adopt and establish best engineering practices for the team.