Education Systems Administrator

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

The Education Systems Administrator  role is responsible for developing, updating and growing our Customer Knowledge Base and Learning Management System (Toast University). In this role you will ensure accuracy of content resulting in a positive user experience. The ideal candidate for this position has impeccable writing and editing skills, is customer focused, detail oriented and tech-savvy.

What you will do:

  • Maintain Knowledge Base, ensuring documentation is created and updated as needed
  • Participate in the structure rebuild of existing Knowledge Base to ensure best user experience
  • Provide ongoing maintenance of existing documentation ensuring that content is reviewed and updated per the maintenance cycle and outdated documents are archived
  • Document processes and procedures by which new content is created, updated, reviewed and published
  • Coordinate the collection, loading of and access to usable ‘knowledge’ in the Knowledge Base using content management processes/protocols
  • Ensure knowledge content formats, templates and standards are created, maintained and consistently utilized
  • Provide training to content providers on system usage, writing methods and standard
  • Lead efforts to identify, troubleshoot and resolve LMS-related system issues and challenges as well as help to identify and prevent potential problems before they occur
  • Use LMS reports and alternate reporting tools to prepare status reports on a scheduled basis
  • Assists with the review of eLearning content to ensure accurate formatting and consistency with brand standards
  • Upload and tests functionality of education content across various platforms
  • Writes communication announcements for company newsletters/communications regarding upcoming training and events
  • Continually improve knowledge management practices by running usage reports, maintain content inventory, solicit feedback and ongoing process improvement activities

Do you have the right ingredients?

  • Minimum of 1 - 3 years of experience or education in areas that may include: technical writing, editing or documentation
  • Demonstrated aptitude to learn quickly, follow instruction and follow established standards
  • Have a Can-Do attitude and willingness to learn and work hard
  • Have a technical aptitude and willingness to learn new products, systems and tools
  • Proven success working within collaborative, cross-functional environments
  • Excellent written and verbal communications
  • Experience working with Learning Management Systems preferred
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer education experience
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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