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Principal Technical Writer

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Toast is looking for a principal technical writer to join our engineering documentation team and play a critical role in designing and developing comprehensive, technical documentation for complex cloud-based software. At Toast, the engineering documentation team develops high-quality product information for external and internal users of the Toast POS system. In this role, you will be responsible for working with product managers, development leads, UX designers, and quality assurance engineers to understand the features our development team is building, and for working with support teams and end-users to understand what information they will need in order to be successful. You will research and test new functionality, design and develop new documentation, update existing documentation, conduct documentation reviews, and evaluate the effectiveness of our documentation set.

Some projects we’ve been working on recently include:

  • Writing comprehensive technical documentation for restaurant POS system features.
  • Writing developer’s guide content for new REST APIs using the Swagger/OpenAPI framework.
  • Establishing documentation practices in a fast-growing, dynamic start-up environment.

As a principal technical writer, you will:

  • Work with product managers, UX designers, and software developers to plan technical documentation content for new product features.
  • Develop documentation information architecture and integrate input from stakeholders.
  • Research and test new and existing Toast functionality.
  • Develop high-quality documentation content to ensure internal team and end-user success.
  • Engage subject matter experts and organize content review and revision.
  • Become an expert Toast user and user advocate.
  • Track and communicate product changes as part of a cross-functional product/engineering team.
  • Collaborate in evaluating documentation effectiveness and developing improvement plans.

If you’re someone who:

  • Wants to work on systems that are critical to customer success.
  • Sees documentation as a form of user advocacy.
  • Enjoys designing and developing information solutions to solve complex business problems.
  • Loves the challenge of writing minimalist technical documentation.
  • Builds consensus around team writing style and contributes to style guide development.
  • Works cross-functionally to build effective software development organizations.
  • Enjoys building documentation process and infrastructure at a growing company.

We’d love to talk!

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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