Oh Snap!
This job is no longer active - but you can still view the details below.

Technical Writer/Content Specialist

| Greater Boston Area

We are looking for an experienced Technical Writer to help produce Administrative, API, and End-User documentation for the next generation applications of our unified communication platform. We are looking for individuals who have a natural love and appreciation for translating complex concepts into straight-forward, easy to understand instructional documentation. You will work with customers, field teams and engineering to create in-depth guides, how-to documentation, network design, and API content.

What you'll do:

A Technical Writer at Fuze authors, edits, and curates high-quality documentation to educate and inform our user base. Technical documentation can exist in many forms, from long-form administrative guides, to release notes, to end-user Help articles, to API documentation, and even UX writing within the Fuze product portfolio. Key responsibilities include:

  • Collaborate with your team, product management, marketing, support, engineering, and user experience to create documentation that satisfies the needs of our users in a voice that represents Fuze.
  • Develop, grow, and maintain our library of API content.
  • Organize and write guides and help articles for existing and new products, updating them as necessary to include coverage of product improvements.
  • Provide feedback to engineering and UX on usability, language, grammar, and text within the product’s user interfaces.
  • Ensure the standardization of content across platforms and media.
  • Contribute to review and maintenance efforts for translated content.
  • Gather usability feedback from customers, designers, and product managers.
  • Revise documents as new issues arise.

Who you are and what you have:

  • Bachelor’s degree in English, Communications, Software Engineering, or related fields
  • Minimum of 3 years of working experience in technical writing and/or software documentation
  • At least 1 year’s experience writing developer and/or API documentation
  • Demonstrated ability to deliver thorough, high quality documentation, on time, that exhibits strong attention to detail (samples required)
  • Ability to grasp complex technical concepts quickly, and make them easily understandable
  • Excellent written skills in English
  • Demonstrated ability to self-edit
  • Strong working knowledge of Google Suite and/or Microsoft Office products

BONUS POINTS:

  • Technical Writing and/or API Writing certifications
  • Experience with CCMS or Help Authoring tools such as Madcap Flare, Paligo, etc
  • Experience with Swagger or other API tools
  • Web design background
  • Experience with content translation workflows
  • Working experience in telephony and/or networking technologies

#LI-EH1

Read Full Job Description

Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

What's the biggest problem your team is solving?

Joining Fuze was one of the biggest challenges I had but was one of the most rewarding. New challenges are always coming up and everyday I am able to learn something new.

Cristina

QA Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.

Colin

CEO

What does career growth look like on your team?

My experience with Fuze over the last 18 months has been fantastic. The Account Management role has presented incredible opportunities, including moving to our beautiful new office in London this Summer!

Matt

Account Manager

What are Fuze Perks + Benefits

Fuze Benefits Overview

At Fuze, we believe in the power of our employees. Great employees build and support innovative products and make sure our customers are happy with the services we provide. With that, we offer a variety of perks and benefits to ensure our employees feel empowered.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fuze offers an FSA and HSA to help employees cover out-of-pocket costs with pre-tax contributions.
Disability Insurance
Fuze offers disability insurance for all employees.
Dental Benefits
Fuze offers dental plans for each employee.
Vision Benefits
Fuze offers vision plans for each employee.
Health Insurance Benefits
Fuze offers a variety of health insurance plans for each employee.
Life Insurance
Pet Insurance
Wellness Programs
Fuze offers discounts to select area gyms.
Retirement & Stock Options Benefits
401(K)
Company Equity
Fuze offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Fuzers work the hours they need to get their jobs done. This allows them to create flexibility in their schedule when needed.
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexible time off is unlimited and available to full-time employees.
Generous PTO
Flexible time off is unlimited and available to full-time employees.
Paid Holidays
Paid Sick Days
Flexible time off is unlimited and available to full-time employees.
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Fuze offers a commuter benefit for all employees, which covers parking, MBTA, and bike share memberships.
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Game Room
Our cafe area is equipped with several board and card games, along with two ping pong tables.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office which includes beer and wine.
Parking
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Fuze will reimburse up to $2,000 per employee.
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
More Jobs at Fuze12 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Operations
Product
Sales
Operations
new
Boston
Developer
new
Boston
Product
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Operations
new
Boston
Operations
new
Boston