Content Insight Analyst

| Greater Boston Area

As one of the fastest growing Software-as-a-Service platforms in North America, Toast is a Google Ventures backed company that is revolutionizing the $800B restaurant industry. Founded in 2012 and launched in 2013, Toast was recently recognized as the 3rd fastest growing software company on the Deloitte Fast 500 and named to the Forbes Cloud 100. By embracing our customer community, Toast has developed a restaurant management platform that is allowing restaurateurs to delight guests, do what they love and thrive.

At Toast, we view data-informed decision making as a key accelerant of growth. As the Content Insight Analyst, you will have the opportunity to transform Toast’s vast proprietary data set into trends about the restaurant industry. The ideal candidate should have ambidextrous brain, able to go from qualitative to quantitative analyses and back again. You’ll help bridge the gap between our business intelligence and marketing teams and act as a true data storyteller; driving narratives gained from data insights that unlock opportunities across the company’s product offerings and sales operations.

On a personal level, you are entrepreneurial with a mindset of building to scale. You are excited about engaging across the entire company, from C-level to Specialist, to drive business impact. You love both driving a strategic agenda and getting your hands dirty.

What you will do:

  • Create and execute strategy for using data to create value for the Toast Marketing team
  • Formulating hypothesis about trends in the restaurant market and collaborate with the business intelligence team to write data queries and test those hypothesis.
  • Producing deep statistical analyses and data visualization to tell data-driven stories, and communicating analyses effectively to a broad audience.
  • Regionalize data findings to accelerate sales in key markets.
  • Communicate actionable insights to non-data oriented content creators both internally with the Toast Content team and externally with our content partners.
  • Conduct data-intensive ad-hoc analysis on content performance to better understand audience segmentation and guide optimization of programming mix.
  • Support Communications / PR team in building narrative of content performance for external and internal purposes.

Do you have the right ingredients?

  • A minimum of 4 years market research experience (designing, executing, analyzing, and drafting actionable recommendations from primary quantitative research or transaction data) or business intelligence and data analytics work.
  • Demonstrated ability to form strong cross-functional relationships across marketing, business intelligence, and web teams.
  • Experience running statistical modeling and analyses
  • Experience using Excel, Word, and statistical software like SAS, R, STATA, or Python
  • Experience with using SQL to pull data from large databases
  • Proven experience conducting strategic analysis and providing proactive, actionable insights.
  • Ability to operate autonomously.
  • Exceptional written and oral communication abilities.
  • Bachelor’s degree in business, economics, statistics, or related field.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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