Content Insights Analyst

| Greater Boston Area

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

 As the marketing team’s Content Insights Analyst, you’ll have the opportunity to transform Toast’s vast proprietary data set into trends about the restaurant industry. The ideal candidate should have an analytical and ambidextrous brain, able to go from qualitative to quantitative analyses and back again. You’ll help bridge the gap between our product, business intelligence, and marketing teams and act as a true data analyst and researcher, driving narratives gained from insights that unlock opportunities across the company’s product offerings, marketing, and sales operations. 

What you'll do:

  • Create and execute strategy for using data to create value for the Toast marketing team.

  • Understand business requirements and identify the best strategies and relevant data to solve the issue at hand.

  • Explore and analyze diverse data sets to find patterns, develop insights, and formulate hypotheses about trends in the restaurant market. 

  • Collaborate with the business intelligence and analytics teams to write data queries, test those hypotheses, and confirm accuracy of data.

  • Investigate those insights further by researching comparative data within the market and within Toast teams, looking for trends and new pieces of information.

  • Produce deep statistical analyses and data visualization to tell data-driven stories, and communicating analyses effectively to a broad audience. 

  • Regionalize data findings to accelerate marketing and sales in key markets.

  • Communicate actionable insights to non-data oriented content creators both internally with the Toast content team and externally with our content partners.

  • Conduct data-intensive ad-hoc analysis on content performance to better understand audience segmentation and guide optimization of programming mix.

Do you have the right ingredients?

  • A minimum of 4 years market research experience (designing, executing, analyzing, and drafting actionable recommendations from primary quantitative research or transaction data) or business intelligence and data analytics work. 

  • Demonstrated ability to form strong cross-functional relationships across marketing, business intelligence, product, and web teams. 

  • Experience running statistical modeling and analyses.

  • Experience working with data warehouses.

  • Experience using Excel, Word, and statistical software like SAS, R, STATA, or Python.

  • Experience using SQL to pull data from large databases.

  • Proven experience conducting strategic analysis and providing proactive, actionable insights.

  • Ability to operate autonomously.

  • Exceptional written and oral communication abilities.

  • A love for experimentation, testing, and storytelling.

  • A bachelor’s degree in business, economics, statistics, or a related field. 

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
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An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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