Digital Business Analyst

| Greater Boston Area

At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. The Digital Experience team, part of MassMutual’s Customer Experience organization, is comprised of collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers. We design, build, and support all of MassMutual’s customer-facing digital assets.

To help us achieve our mission, we are hiring Digital Business Analysts to join our team.

We offer opportunities across our offices located in New York City, Boston, and Springfield, Massachusetts!

What great looks like in this role

Our ideal Digital Business Analyst candidate is team-oriented, possesses excellent communication skills, and is highly organized and skilled in Agile. You’re also team-oriented and take a collaborative approach to working with others. With a flat leadership structure, the opportunity for flexibility within role, and development into other areas is a core reason most people desire to work in Digital Experience at MassMutual.

Objectives of this role

The Digital Business Analyst - Digital Delivery, will work with the Digital Product Owner to analyze business processes, review user personas, and gather requirements necessary to determine how to build out our platform(s).

Daily and monthly responsibilities

  • Utilizing an Agile SCRUM approach, the Digital Business Analyst will work with the Product Owner to develop and review Agile stories using the Gherkin syntax.
  • She/He will make recommendations about products and features that would support a positive, secure and efficient customer experience.
  • analyze the 3rd party/product integration aspects of business requirements and be able to effectively work with vendors to implement such requirements.
  • Create and own business requirements documents which drive platform evolution.
  • effectively prioritize requirements for a minimum viable product or delivery while conceptualizing a medium-term roadmap for platform evolution.
  • Assist in the testing of new product features; design test cases to monitor system functionality and support system enhancements.
  • Partner with Product Owner to monitor and evaluate processes and KPI’s in order to improve the customer experience.
  • Work with other team members to help outline team roadmaps and communicate these to internal stakeholders. Pitch in wherever needed.

Skills and qualifications

  • Minimum 8 years of experience in a business analyst, project management or similar role
  • Has a significant technical or insurance/financial industry background
  • Agile/SCRUM experience specifically in Story/Acceptance criteria development
  • Demonstrates knowledge of the inter-dependencies of key business processes, functions and risks.
  • Identifies and uses the key financial indicators necessary to measure business performance.
  • Identifies and anticipates customer requirements, expectations and needs.
  • Probes and looks past symptoms to determine the underlying causes of problems and issues.
  • Approaches problems holistically; defines connections, linkages, inter-dependencies and develops solutions.
  • Takes ownership of problems and stays on top of them until resolved.
  • Encourages others to set challenging goals and high standards of performance.
  • Fosters a sense of energy, ownership and commitment to work.
  • Creates an environment in which performance excellence is rewarded.
  • Ability to engage in and model courageous and constructive dialogue;
  • Ability to confidently offer a new and potentially challenging idea to foster conversation and critical thinking
  • Agile/SCRUM experience specifically in Story/Acceptance criteria development
  • Technical or Insurance or Financial Services Industry background
  • Minimum 2 years of experience in a business analyst, project management or similar role
  • Experience with Jira Software to plan and organize tasks, workflows, and reports for the Agile Team members.
  • Authorized to work in the United States with or without sponsorship
  • Bachelor’s degree

Preferred qualifications

  • Strong project management skills including: conceptualization; analysis; driving alignment; planning resources; managing milestones.
  • Strong project management skills including: conceptualization; analysis; driving alignment; planning resources;
  • Managing milestones and objectives and be responsible for overall project success.
  • Ability to successfully deliver difficult and/or complex messages and help others understand multiple points of view
Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
    • GroovyLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

470 Atlantic Avenue, Boston, MA 02110

An Insider's view of MassMutual

How do you collaborate with other teams in the company?

As a Product Owner, I spend most of my time collaborating with others across different business units. On any given day, I could be spending time brainstorming design concepts of upcoming features with our design team or assisting them with presenting these concepts to outside users as part of our user testing process.

Ryan

Digital Product Owner

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Product Manager

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
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