Director of eCommerce Analytics

| Boston

Our Opportunity:

Are you passionate about driving product roadmaps and improving the customer experience through the use of data? Are you an expert in digital analytics with a track record of uncovering and providing actionable insights to product and business teams? Do you have experience building and leading high-performing teams from the ground up? If you answered “yes” to any of these questions, this may be the role for you.

Chewy is looking for an experienced Director of eCommerce Analytics to grow and lead our eCommerce analytics function and team. In this role, you will be responsible for defining and driving the eCommerce analytics roadmap, working cross-functionally across Product, UX, Marketing, Merchandising, and Technology to define business requirements and implement scalable solutions. You will develop a keen understanding of how customers behave across our web and mobile properties, and the downstream impact of key initiatives. 

This role will be pivotal in driving Chewy’s digital product roadmap and is an opportunity to build a new function from the ground up.

What you'll do:

  • Design and execute web/mobile measurement strategy; lead digital data collection efforts in collaboration with 3rd party vendors, Technology team, and business stakeholders.
  • Ensure analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality as well as onsite/in-app marketing and merchandising initiatives.
  • Define requirements and work with Technology team to implement web/mobile tagging; document and validate tagging implementation.
  • Define KPIs to measure the overall health of digital properties and build scalable weekly/monthly reporting dashboards to monitor and report out on those KPIs.
  • Perform deep-dive analyses to inform product roadmap prioritization and understand the success of key business and customer experience initiatives.
  • Define strategy and launch A/B testing capability; support ongoing testing and experimentation.
  • Build and develop a high-performing team of analysts, data scientists, etc. to support the growing needs of the business.

What you'll need:

  • 10+ years of progressive experience in digital analytics or related field; eCommerce experience preferred.
  • Bachelor’s degree, preferably in Business, Marketing, Statistics, or a technical/quantitative field. Masters degree a plus.
  • Proven track record of hiring and developing high-performing teams.
  • Expert knowledge of digital analytics tools and implementation best practices (e.g. Google Analytics, Adobe Analytics, etc.)
  • Experience with the following: Tableau (or similar data visualization tools), writing and tuning SQL queries, relational databases, advanced Microsoft Excel, technical digital analytics implementation, and A/B / multivariate testing.
  • Experience working with software and data engineering teams to define requirements and implement/validate solutions.
  • Motivated self-starter willing to roll up sleeves and execute while building a supporting team; comfortable operating in a highly ambiguous environment with little direction.
  • Ability to juggle multiple competing priorities while delivering results.
  • Position may require frequent travel
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • jQueryLibraries
    • VueJSLibraries
    • Node.jsFrameworks
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    • Microsoft SQL ServerDatabases
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    • Google AnalyticsAnalytics
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    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.
343 Congress Street, Boston, MA 02110

Insider's spotlight

What projects are you most most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What makes someone successful on my team is a person who is passionate about technology and has the ability to adapt on the fly. As an engineer you must make data driven decisions to deliver solutions that meet today's needs but be flexible enough to change in the future should we need to pivot.

Paul

Director, IT Operations

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Dental Benefits
Flex Work Hours
Happy Hours
Health Benefits
Pet-Friendly Office
Some Meals Provided
Stocked Kitchen
Unlimited Vacation
Vision Benefits
Volunteering Opportunities
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