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Matching & Analytics Lead

| Greater Boston Area
Do you crave data with a purpose?
Do you aspire to make a positive impact on the lives of families in your community?
CozyKin is looking for a talented Matching & Analytics Lead to bring together families and solve for the childcare shortage in America.
If you’re passionate about childcare and mission-driven companies, the Matching & Analytics Lead and CozyKin may be your next career opportunity!
Description 
CozyKin matches families together to achieve the incredible differentiator of our business model: in-home care at the price of daycare. As Matching & Analytics Lead, you will help spearhead identification of family match possibilities and work closely with our customer experience team to create lasting friendships between our families. You will sit at the strategic intersection between growth & service, helping to drive improvements in the matching identification & communication process for all our customers. Dig into the matching criteria, family density, and matching ratio to enable better decision-making around our matching efficacy and efficiency. Think the early days of UberPool and the strategic work in increasing rider matching rates, enabling explosive growth across Boston and New York City!

Responsibilities

  • Drive match identification across families in Boston & NYC
  • Collaborate closely with the customer experience team to ensure families have a smooth matching experience
  • Spearhead process improvements and guide marketing investments to improve matching success rate
  • Collaborate with service, product, and engineering team to increase efficacy and efficiency of matching with technology and automation
  • Understand matching rates and trends across customer segments and geographies
  • Understand and weigh tradeoffs in matching success and unit economics to guide matching process (e.g. increasing or decreasing gaps in care start dates between pairs of families)

Competencies

  • Lives within the details. Is precise, deliberate, and organized
  • Cross-functional team collaborator and empathetic communicator; can clearly communicate complex logic and synthesize and present findings and conclusions to teammates and senior leadership
  • Makes progress efficiently, wasting a minimum of time and effort
  • Follows through on commitments and is reliable above all
  • Systems thinker: able to connect decisions & effects of matching with marketing and operations to recommend improvements
  • Quantitative and analytical experience preferred; able to draw trends from data and recommend strategic action

Benefits

  • Healthcare benefits (medical, dental, vision)
  • Vacation, sick, holiday paid time off, and parental leave
  • Generous childcare benefits
  • Salary $60 - 80K
    Equity 0.0%-0.1%

Our Company Values
Heart For Children: We do what's best for the child. That's also what's best for the parents, nannies, and our community.
Courage In Action: We do hard things with empathy. We take the hill. We own our work. We get it done.
Accelerate Together: We choose to accelerate. We champion growth. We empower others to do the same.

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Location

Our HQ office is right in the heart of Central Square.

What are CozyKin Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
CozyKin has regular in-office yoga sessions led by certified baby yoga expert!
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
Professional Development Benefits
Lunch and learns
CozyKin hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
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