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Senior Analyst, Ecommerce

| Greater Boston Area

Our Opportunity:

Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compel you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? If yes, this may be the role for you.

The Chewy Ecommerce Analytics team is looking for an experienced Senior Analyst, Ecommerce to support our product teams with analysis and insights to inform the customer experience roadmap in our Boston, MA HQ. In this role, you will work closely with the Product, UX, Marketing, Merchandising and Business Intelligence teams to develop a keen understanding of customer onsite/in-app behavior, build dashboards and reports, provide ad-hoc analyses and run experiments aimed at improving the customer experience and conversion rate.

The ideal candidate is a self-professed data geek who cares deeply about the customer experience and thrives in a fast-paced environment. You are comfortable blazing your own path and operating in a highly ambiguous environment.

What You'll Do:

  • Closely examine customer traffic, browsing and purchase behaviors; developing a deep understanding of the customer experience and provide actionable recommendations.
  • Use available tools (Google Analytics, BigQuery, SQL, Tableau, etc.) and data to construct, maintain, distribute and enhance dashboards and reporting.
  • Ensure analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality.
  • Provide ad hoc analyses to gain additional insights into customer behavior and assist in prioritization.
  • Recommend and help run and analyze A/B tests on new features/content.

What You'll Need:

  • 5+ years experience in ecommerce/digital analytics at an online retailer or digital agency or equivalent experience.
  • Deep experience implementing and working with clickstream analytics tools (Google Analytics, Adobe Analytics, etc.).
  • Proven ability to perform in-depth analysis, synthesize results, report and present strategies and make recommendations to business and technical audiences.
  • Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction.
  • Understanding of web analytics code; experience working with developers to define requirements, implement code and validate data.
  • Strong proficiency with Excel (data manipulation, advanced formulas, modeling).
  • Experience writing and tuning SQL queries and knowledge of relational databases.
  • Experience with Tableau (or similar data visualization tools), A/B testing, SEO/SEM, digital marketing a plus.
  • Bachelor’s degree in a quantitative, marketing or technical field. Advanced degree is a plus.
  • Must be willing to travel.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • VueJSLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks
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