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Senior Business Application Analyst

| Greater Boston Area

Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations which was recently named one of Inc Magazine’s Best Places to Work for 2018. Our core values drive the way we conduct business every day and define our company culture. We’re growing at lightning fast speed to meet the demands of the evolving Unified Communications as a Service (UCaaS) market and we are currently searching for a strong Sr. Business Application Analyst to join our team.


Reporting to the director of application services, the senior business analyst will play a key role in supporting on-going application enhancements as well as the technical delivery of projects in relation to ERP & CRM solutions at Fuze. This person is expected to conceptualize, plan, design, implement and support advanced cloud-based solutions using the latest technologies and development tools to improve the efficiency of operations and decision-making. The individual will work cross-functionally on projects encompassing business process analysis and redesign, infrastructure design and deployment planning, application development and system integration.


Responsibilities will include (but not limited to) the following:


- Develop advanced business application solutions that improve the operating efficiencies of internal & external users (i.e. employees, partners & customers).
- Analyze and review business, technical and functional requirements
- Experience writing detailed specifications of user requirements, business processes and procedures required to develop and implement software
- Work in close partnership with an agile development team to analyze product requirements in support of meeting the epic level product roadmap commitments
- Assist in QA and user acceptance testing of existing and proposed software solutions
- Experience driving alignment among business stakeholders from divergent functions
- Ensure that requests from the business organization are effectively qualified, prioritized and executed


Experience/Qualifications:


- BA/BS, Management Information Systems degree or related degree
- 7+ years experience in systems analyst roles, implementing and supporting cloud-based business applications such as SFDC, NetSuite, Boomi, Jira
- Must have strong SFDC experience, ideally having supported the full Q2C lifecycle in the past- Prior experience delivering solutions that automate and optimize the onboarding and engagement of 3rd party selling partners
- Strong project management skills
- Strong analytical skills with ability to translate business requirements into functional and technical specifications
- A good understanding of accounting and revenue recognition concepts
- Strong Business Process re-engineering and documentation skills
- Ability to handle multiple projects and responsibilities with competing priorities


Desirable Skills:


- Resourceful, multi-tasking and self-motivated
- Must possess advanced analytical and problem-solving skills and a zeal to learn/master new technologies
- Strong communication skills and customer service attitude

Read Full Job Description

Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

What's the biggest problem your team is solving?

Joining Fuze was one of the biggest challenges I had but was one of the most rewarding. New challenges are always coming up and everyday I am able to learn something new.

Cristina

QA Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.

Colin

CEO

What does career growth look like on your team?

My experience with Fuze over the last 18 months has been fantastic. The Account Management role has presented incredible opportunities, including moving to our beautiful new office in London this Summer!

Matt

Account Manager

What are Fuze Perks + Benefits

Fuze Benefits Overview

At Fuze, we believe in the power of our employees. Great employees build and support innovative products and make sure our customers are happy with the services we provide. With that, we offer a variety of perks and benefits to ensure our employees feel empowered.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fuze offers an FSA and HSA to help employees cover out-of-pocket costs with pre-tax contributions.
Disability Insurance
Fuze offers disability insurance for all employees.
Dental Benefits
Fuze offers dental plans for each employee.
Vision Benefits
Fuze offers vision plans for each employee.
Health Insurance Benefits
Fuze offers a variety of health insurance plans for each employee.
Life Insurance
Pet Insurance
Wellness Programs
Fuze offers discounts to select area gyms.
Retirement & Stock Options Benefits
401(K)
Company Equity
Fuze offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Fuzers work the hours they need to get their jobs done. This allows them to create flexibility in their schedule when needed.
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexible time off is unlimited and available to full-time employees.
Generous PTO
Flexible time off is unlimited and available to full-time employees.
Paid Holidays
Paid Sick Days
Flexible time off is unlimited and available to full-time employees.
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Fuze offers a commuter benefit for all employees, which covers parking, MBTA, and bike share memberships.
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Game Room
Our cafe area is equipped with several board and card games, along with two ping pong tables.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office which includes beer and wine.
Parking
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Fuze will reimburse up to $2,000 per employee.
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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