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Experience Strategist

| Greater Boston Area
Experience Strategist

About us: Founded in 2007, Cantina is a strategic design and technology agency dedicated to helping our clients identify and realize opportunities for innovation and growth. Our 80+ person strong team is a mix of experience strategists, digital, product, & service designers, and software engineers & developers.

About the role: We’re looking for an experience strategist to join our experience strategy and service design practice. Our human-centered approach focuses on finding the intersection of the desirable, viable, and feasible. We work closely with clients to pursue a research-backed design process that delivers products, services, and experiences people want, need, and desire and that benefits both the client organization and the people it serves.

About you: You’re smart, passionate, and collaborative. You are curious about people, their behaviors and motivations. You strive in co-creative environments and view communication as a central tool for good design. While you have strong opinions, you know how to negotiate effectively and seek consensus. You are as computer-savvy as you are people-friendly. Collecting data and deriving meaningful, actionable insights from that data is your passion.

Key Responsibilities

  • Help plan and lead qualitative & quantitative research efforts to better understand people and their environments, including ethnographic interviews, contextual observations, and other design research techniques
  • Perform primary and secondary research to understand organizations and their competitive context
  • Analyze and synthesize research into actionable insights, opportunities, and recommendations. Contribute to product and service conceptual discussions with team members and clients to find consensus on areas of opportunity.
  • Create research-backed current- and future-state customer journey maps based on personas or archetypes. Create service blueprints.
  • Help structure and facilitate workshops to define goals, concepts, and service prototypes
  • Help structure and facilitate participatory design workshops and/or generative design research workshops to bring users into the design process
  • Develop product and services strategies and roadmaps
  • Effectively communicate research findings, workshop outputs, and design rationale both verbally and visually
  • Support pre-sales engagements and marketing events from a user research perspective to educate prospects on Cantina’s design practice
  • Support business development pitches and proposals that showcase the value of user research to potential clients


  • You have a bachelor’s degree in interaction design, service design, anthropology, a related field, or demonstrated experience that makes the degree irrelevant
  • You have 3-5 years professional experience in UX research or experience strategy at an agency, consulting firm, in-house team, and/or boutique strategy firm
  • You have direct experience planning and facilitating a variety of research methods including; one-on-one interviews, observations, contextual ethnography, diary studies, usability testing, culture probes, co-design session, and workshops.
  • You excel at being a storyteller—delivering insights about people and behavior, verbally, in writing, and visually—in a way that generates empathy, emotion, and engagement from the client and design team
  • You have experience analyzing qualitative data sets, deriving insights and creating research deliverables such as reports, personas, and customer journeys
  • You’re passionate and enthusiastic about excellence and attention to detail
  • You have strong influencing, negotiation, and communication skills (written, verbal, presentation)
  • You constantly look for ways to improve your process and will do the same with ours
  • You’re comfortable working independently, with some guidance, and are comfortable with ambiguity
  • You’ve demonstrated a willingness to have a voice in the design community; you speak at events and/or cultivate an opinion publicly



  • Competitive base salary commensurate with experience
  • Bonus (based on individual and company performance)

Benefits and perks

  • 100% employer-paid insurance premiums for health, dental, vision and disability
  • Optional company-paid mobile phone plan
  • Company-paid bike share program
  • Flexible work arrangements (such as work from home days) available upon request
  • Paid parental leave for up to six (6) weeks
  • 401(k) retirement plan with employer match
  • Vacation time accrued to twenty (20) days per year
  • Convenient downtown Boston location
  • Snacks, refreshments, coffee, tea and more in the office

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Sails.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases


On the 19th floor of a building that stands 450 feet tall, Cantina's in the heart of the Financial District. The walk score ranks 98 to amenities.

An Insider's view of Cantina

What are some social events your company does?

We have a Thursday DJ 'jam' happy hour where employees gather and have a few drinks while Cantinista's DJ or learn how to..


Service Designer

What does your typical day look like?

I start my day usually with a team check-in, then dive right into my tasks planned for the day. There are, of course, days that aren't as predictable but that's an aspect of the job I enjoy. In any case, there's always time for lunch and catching up with others at the office/project.


Senior Engineer

What makes someone successful on your team?

Communication is key. Willingness to be open and adapt to new situations.


Associate Engineer

What is your vision for the company?

My vision for Cantina is a place to foster a team that brings drive, creativity, smarts, kindness, openness, and caring to the challenge of solving hard problems and creating things that will add value for people. We'll do this for businesses and for community.


Chief Innovation Officer

How would you describe the company’s work-life balance?

To me, the best indicator of a good work-life balance is the feeling that you have enough time. Enough time to sleep, to feel like part of a team, to relax, to hone your skills, to recover from illness, to get your ideas across, to spend time with loved ones, to learn, to make a lasting contribution, and to do anything else you might want to do.


Senior Engineer

What are Cantina Perks + Benefits

Cantina Benefits Overview

We support our employees by providing competitive pay and benefits, an inclusive and affirming culture, and opportunities for accelerated career growth in a stimulating environment. We also get out of our peoples’ way so they can do their best work by limiting bureaucracy and a formal management structure; fostering a rich learning environment where anyone can take the lead.

Cantina encourages collaboration across the company and strives to make everyone feel included in its success.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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