Product Designer

| Greater Boston Area
Product Designer
Boston, MA
PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.
Job Description:
Are you searching for a chance to be an innovator somewhere where you can make a real difference? Do you have the ability to take complex user needs and turn them into easily-understood interactions that work seamlessly within a larger system?
As a Product Designer, you will be working closely with our engineers, product managers, and operations managers to concept, design, prototype, test, and iterate on solutions that meaningfully connect providers to seamlessly coordinate patient experiences. We’re looking for a generalist who thrives in ambiguity, deeply understands and can champion our users, and design solutions that are equally thoughtful and elegant. You will work with the product and client-facing teams to identify gaps and opportunities in user experience.
What You Will Do:
• Drive the design process through discovery, concept development, validation, wireframing, prototyping, and final visual design (in quick, iterative cycles).
• Collaborate with the cross-functional product team (operations, engineering, data science, and product management).
• Facilitate user sessions that produce valuable, actionable feedback.
• Gather and use quantitative and qualitative feedback to identify and successfully solve user problems.
• Work closely with internal experts and stakeholders to understand business needs.
• Turn complex user and business needs into simple interactions
• Create assets (wireframe, flow, mockup, prototype, etc.) at the appropriate level of detail for the need.
What Success Looks Like:
In 3 months:
• Demonstration of strong collaboration, particularly with product partners
• Ownership of UX work for a cross-functional team
• Delivery of UX work proving strong UX skills
• Show a robust curiosity and early understanding of healthcare domain
In 6 months:
• Successful delivery of substantial UX project, including discovery and user research phases
• Actively contribute to shared UX components
• Demonstration of strong analytical and advanced problem-solving skills 
In 12 months:
• Consistent and strong history of successful judgement calls 
• Ability to independently manage project work including a defined process that works for UX and the cross-functional team
• Effective collaboration outside of individual team and across company
What You Need:
• 5+ years professional experience as a product/experience designer with at least 2 years of experience working as an in-house designer supporting the evolution of an existing product (startup experience preferred, agile approach preferred).
• Solid conceptual thinking. 
• A strong visual aesthetic and ability to deliver well-designed, high fidelity, production-ready designs.
• Ability to discuss your work confidently connecting it to larger strategic objectives as well as clearly articulating tactical and execution decisions.
• Strong listening skills.
• Flexibility and comfort with the changing-nature of a dynamic business.
• A healthy dose of curiosity.
• An online portfolio demonstrating selections of your professional work for our review.
• Understanding of the dynamics between the customer and the user in an enterprise SaaS context.
What Would Be A Plus:
• Experience designing for healthcare providers
• A degree in visual or graphic design
• Experience facilitating design workshops or sprints
• A demonstrated interest in healthcare
• Data visualization experience
• Front-end experience with CSS3, HTML5, modern JavaScript frameworks, and Flux/React
What You Get:
• Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities.
• Have the autonomy to build something with a brilliant, inspiring, and enthusiastically supportive team.
• An opportunity to contribute meaningfully to a company looking to help solve one of the thorniest experience problems in the country - healthcare.
• Learn best practices from world class investors and advisors.
• Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems.

PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ReactLibraries
    • ReduxLibraries
    • SpringFrameworks
    • MySQLDatabases

Location

PatientPing is located in the heart of the Financial District, close to plenty of public transportation options and garages for parking.

An Insider's view of PatientPing

How does your team reward individual success?

At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.

Mandi

Office Manager

What kinds of technical challenges do you and your team face?

The Data Factory team is charged with the architecture and maintenance of our event sourcing data processing pipeline.
In addition to making sure the pipeline is performant and will scale, we are also involved in data cleaning, data normalization, and output of data for the application to consume, tailored by data sensitivity and user-based rules.

Julie

Lead Software Engineer

How has your career grown since starting at the company?

I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.

Catherine

Senior People Operations Lead

How do you empower your team to be more creative?

"Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee :)"

Jay

CEO

What makes someone successful on your team?

The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.

Brian

VP of Growth

What are PatientPing Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Fitness Subsidies
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