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Product Education Designer

| Greater Boston Area

About Ellevation:

At Ellevation, we develop world-class software to help school districts and educators support the fastest growing population of K-12 students: English Learners (ELs). By combining great products, student data, and research on best practices, Ellevation helps school districts transform their EL programs and ensure all students can achieve their highest aspirations.

We are a fast-growing, mission-driven technology company, partnering with over 700 public school districts all across the country. We are well-capitalized, have a strong and growing team, and are continuously focused on how to build the best organization so that we can achieve our ambitious social and financial objectives.

About You:

Ellevation is seeking a full-time Product Education Designer to contribute to the design, creation, and delivery of a suite of best-in-class asynchronous learning materials, programs, and solutions for users of Ellevation’s data-driven software which is specifically designed for ELL educators and the English Learners they serve. We are looking for an innovative thinker with experience designing powerful learning experiences for adults. The Product Education Designer will have the content expertise to create rich and meaningful learning experiences in asynchronous settings for educators in our partner school districts and internal Ellevation staff.

Ellevation’s new Product Education team will be at the heart of making sure our users are knowledgeable about how to set up and use Ellevation’s software and build confidence in their ability to own Ellevation in their districts. This new team was created to develop and own asynchronous learning materials inclusive of Ellevation’s resource center, onboarding support, and workflow how-tos, and contribute to the overall organization as we redefine our approach to partner success.

Responsibilities:

  • Design, develop, and maintain materials to support implementation, ongoing support, and engagement of districts to deepen educator use of Ellevation and help districts meet their goals
  • Become an in-house expert on Ellevation and our customers, understanding and communicating nuances in product functionality, use cases, and impacts of product changes and developments
  • Engage in design-centered customer research, testing, and feedback cycles in order to determine what the best learning solutions are for different customer needs and to continually refine and improve resources to deliver an optimal customer experience
  • In collaboration with VP, Partner Success and Product Education team:
  • Create and deliver a roadmap for the delivery of asynchronous assets, and the content that must be developed, aligned with the company’s objectives, customer needs, and product initiatives
  • Define KPIs to measure the effectiveness/impact of learning solutions for partners, and continually make improvements to the model and materials
  • Contribute to the evaluation of technology systems used for content creation, management, and delivery
  • Collaborate with teams across the organization: Product Marketing, Revenue, Product, and other Partner Success teams to ensure alignment, accuracy, and impact

Desired Skills and Experience:

  • 3+ years’ experience designing and creating customer-facing product education, documentation, training, or support assets, preferably within a SaaS-based environment
  • Strong project management skills including the ability to create structure in ambiguous environments, prioritize and manage time effectively, and rigorous attention to details
  • Ability to learn and become intimately familiar with our product so that you understand the way partners use our platform and can educate/mentor/coach them to achieve what they need using our platform
  • Passionate about a customer-centric approach to learning and design
  • Excellent writing and content creation skills including the ability to explain product functionality and value to a broad audience via text, image, video, etc.
  • Proven ability to gather and assess data to make informed, strategic decisions
  • Self-motivated, team-oriented, and focused on exceeding customer expectations

Why Ellevation?

  • In addition to our great benefit plans and competitive salaries, here are some other perks that make us unique:
  • Great location in Boston - a stone’s throw from the Chauncy Street/Downtown Crossing T stop
  • Ability to make a significant impact in the education industry
  • Fun Fridays including virtual happy hours with our remote team
  • Free snacks, beverages, fruit, and we even compost!
  • On-site gym, game room and darts with cork boards behind them to support all levels of athleticism
  • Opportunity to join an open and collaborative work environment!

Learn more about our team here: https://ellevationeducation.com/culture

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ASP.NET MVCLanguages
    • jQueryLibraries
    • KnockoutLibraries
    • FoundationLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • AureliaFrameworks
    • EntityFrameworks
    • ElasticsearchFrameworks
    • MongoDBDatabases
    • SQLDatabases
    • CouchbaseDatabases
    • Google AnalyticsAnalytics
    • SplunkAnalytics
    • Insight SquaredAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • WistiaCRM
    • AskNicelyCRM

Location

Our office is in the trendy and easily accessible Downtown Boston area with plenty of restaurants, coffee shops, and bars nearby.

An Insider's view of Ellevation Education

What are some social events your company does?

We celebrate the end of each work week on Friday afternoons with a social gathering in the office. We play games and spend time getting to know each other. In addition, we have monthly company sponsored lunches and 2 company offsites per year when we fly our remote team to Boston for 2 days of team building exercises and social events.

Mayya

People Operations Manager

How do you collaborate with other teams in the company?

I collaborate with others in the company through our use of Slack, regular all-hands company meetings, inter-team meetings, and our office space. More specifically, our Slack portal has been designed to include many cross-functional channels such as product updates, territory-specific team channels and more.

Ben

Marketing Manager, Revenue Generation

What makes someone successful on your team?

Our success is built on two key elements-

Passion for our mission: We are passionate about helping our partners achieve great things with their students.

Listening and learning: With a wide range of partners, listening deeply helps us communicate with partners how our tools can meet their needs and provides a rich source of feedback for our team.

Ira

Instructional Consultant

How do you empower your team to be more creative?

"We regularly whiteboard ideas to solve technical and business challenges. Every team member has a chance to provide input on the proposed design & the design evolves during implementation or when the requirements change.
Vetting ideas with the team enables us to view a problem from different viewpoints & enables us to collaborate effectively."

Kinan

Engineering Lead

How would you describe the company’s work-life balance?

The work-life balance at Ellevation is great. We have just enough flexibility with our schedules and we [email protected](work at home) as needed.

Neelima

Sr. Software Engineer in Test

What are Ellevation Education Perks + Benefits

Ellevation Education Benefits Overview

Ellevation offers an extensive benefits package including medical, dental, vision, life insurance, long & short term disability, FSA, HSA, commuter benefits, 401(k) and more. Our team enjoys unlimited vacation days, flexible work hours and work from home options. We have sit-to-stand desks and standing stations around the office, a fully- stocked kitchen, board games, and a gym. Ellevation employees have started different team-bonding activities such as a Book Club, Running Club, Yoga, Baseball, etc. We have a Corporate Social Responsibility Program and a Diversity Affinity Group. In addition, we get to enjoy a Fun Friday social event every week, company-sponsored gatherings and team outings and two company-wide offsites per year.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ellevation's FSA helps employees to set aside pretax dollars to use for healthcare and childcare expenses. Up to $2000 (annually) for healthcare and $5000 for dependent care.
Disability Insurance
Short-Term: replaces 60% of pre-disability monthly earnings up to a max of $1000/week for up to 26 weeks. Long- Term: replaces 60% of pre-disability monthly earnings to a max of 7,500.
Dental Benefits
Ellevation's dental plan covers 100% of the cost of preventative care, including x-rays.
Vision Benefits
Ellevation's vision plan provides 100% coverage for annual eye exams. Frames and contacts are covered up to $130, prescription glasses are 40% off and non-prescription are 20% off.
Health Insurance Benefits
Ellevation's provides 5 insurance plans with Cigna to cover everyone's needs: High, Mid and Low PPP, EPO and an HSA where Ellevation matches up to $1000 (individual) or $2000 (family) contributions.
Life Insurance
Ellevation offers life insurance with flat $100,000 benefits. Voluntary Term Life Insurance is also available to all employees, their spouses, and children.
Onsite Gym
Ellevation provides employees with a free access to a state-of-the-art fitness center in the same building where our office is located.
Retirement & Stock Options Benefits
401(K) Matching
Ellevation's 401(k) retirement plan matches 3% of an employee's earnings.
Company Equity
Ellevation offers stock options to its employees.
Performance Bonus
Ellevation offers a bonus plan to employees for meeting annual performance targets.
Child Care & Parental Leave Benefits
Generous Parental Leave
Ellevation offers 8 weeks of paid parental leave for the birth, adoption or fostering of a child.
Flexible Work Schedule
Ellevation employees enjoy a flexible work schedule that allows them to take time when needed to attend to their personal needs and life demands.
Remote Work Program
Ellevation employees can work remotely as needed, pending their manager's discretion.
Family Medical Leave
Ellevation offers up to 12 weeks of unpaid, job-protected FMLA. Learn more here: https://ellevationeducation.com/sites/default/files/uploads/pdfs/4E_-_LOA_Section_%285%29.pdf
Adoption Assistance
8 weeks of paid leave and adopting parents receive a lump sum bonus of $5,000 to assist with expenses incurred in the adoption process.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Ellevation doesn't limit the number of paid vacation days employees may take during a calendar year, provided that they use good judgment to ensure that business needs are met.
Generous PTO
Paid Volunteer Time
Ellevation provides the Boston team with opportunities to volunteer with local charitable organizations. Remote employees are encouraged to choose a place locally to volunteer 1 day per year.
Paid Holidays
Ellevation offers all employees paid time off to observe all major holidays and in addition, our offices are closed during the week between December 23rd and January 2nd.
Paid Sick Days
Ellevation employees are allowed to take up to 6 sick days per calendar year.
Perks & Discounts
Casual Dress
At Ellevation we allow our employee to dress as they feel most comfortable.
Commuter Benefits
Ellevation offers pre-tax commuter benefits to all employees.
Company Outings
Twice a year, we gather the entire company for a two- day offsite that culminates with a fun party. In addition, the different teams in the company have their own outings, retreats, and social events
Game Room
Stocked Kitchen
Ellevation has a fully stocked kitchen including unlimited snacks, fresh fruit, coffee, tea and a BEVI machine.
Some Meals Provided
Ellevation provides company-sponsored lunched around holidays and special events.
Happy Hours
At Ellevation we host weekly Fun Fridays at our Boston office. In addition, our remote employees have started a remote happy hour.
Recreational Clubs
Ellevation sponsors sports leagues as requested by employees.
Professional Development Benefits
Job Training & Conferences
At Ellevation, we have a budget for professional development opportunities and conferences for our employees. In addition, Ellevation offers professional training for new managers and leaders.
Diversity Program
We are committed to creating a diverse and inclusive workplace through cultural awareness and competency training, team-building exercises and the encouragement of on-going dialogues with employees.
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