Oh Snap!
This job is no longer active - but you can still view the details below.

Senior UX Researcher

| Greater Boston Area

Our Opportunity:

We’re looking for a Senior UX Researcher with strong product instincts to help us develop Chewy’s digital experiences to join our team in Boston, MA. You’ll assist throughout all stages of research to provide insights at key decision points, connecting designers, product managers, and engineers to the voice of the customer. Using specific screening criteria, you’ll build our community of internal testing participants and establish long-term relationships that improve our overall research process. You’ll also creatively acquire participants from outside sources to support our internal network.

 What you'll do:

  • Assist in the development and execution of consumer user research, usability testing, and {planning, recruiting, moderating, and analysis}
  • Determine user research needs and scheduling based on the needs of designers, product managers, marketers, and engineers
  • Collect and synthesize insights from customer service representatives
  • Communicate findings efficiently and effectively
  • Turn insights into actionable recommendations
  • Advocate for the user and demonstrate the value of research
  • Empathize with pet lovers and have a passion for improving their experience
  • This is not a design position, but an understanding of the process is preferred
  • Experience in the e-commerce space is a plus

What you'll need:

  • BA/BS degree in Design, Human-Computer Interaction, Cognitive Science, Experimental Psychology and/or related degree
  • A strong portfolio demonstrating past projects, research findings, and the ability to produce actionable insights
  • 3+ years of UX or research experience - preferably as part of an in-house digital product team
  • A passion for discovering what makes pet owners tick
  • Excellent written, verbal and presentation skills
  • An ability to multi task and balance requests from multiple sources
  • Attention to detail and strong forward thinking capabilities
  • E-commerce experience a plus
  • Must be willing to travel
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • VueJSLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks
More Jobs at Chewy42 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Operations
Product
Project Mgmt
Design + UX
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Product
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
HR
new
Boston
Developer
new
Boston
Developer
new
Boston