UX Researcher

| Greater Boston Area

We...

are a team of bold copywriters, designers, strategists, engineers, UX researchers, data junkies and product visionaries based in downtown Boston. Over the past ten years, we’ve quietly transformed home security from an outdated, unfriendly industry to something elegant, thoughtful, and beautifully designed. We’ve taken on the industry behemoths, we’re winning, and we want you to join us on our march to victory.
(Oh, and other folks seem to like us a whole lot. CNET, the Wirecutter and PCMag all named us their Editors’ Choice for home security. Not bad for a day’s work).

The Job...

Everything we do here comes down to one thing: understanding our users. Why did they visit our website? What problems can we help them solve? What were they trying to do? What inhibited them? What delighted them?

You’re here to help make using our website seamless, intuitive and delightful for every user. Through excellent research skills, empathy, and careful observation, you will intimately understand our users and collaborate with product managers, data analysts, designers and developers to solve complex challenges and create powerful experiences. You will lead both qualitative and quantitative research, gleaning insights through methods like ethnography, surveys, usability testing, web analytics and more.

By clearly and powerfully presenting your insights and research, you will influence strategy and product development across all levels and teams.

You…

listen and watch closely. You understand that what people say and what they do are not always the same. You are a critical thinker, able to assess the pros and cons of research methodologies and effectively assess the right tool for the job. You are as comfortable conducting ethnographies as you are crafting effective, insight-driven surveys. You understand your own role as a researcher and how it can skew insights. You are excellent at both analyzing and summarizing your findings, and clearly presenting them to other stakeholders. Most importantly, you’re a lifelong learner, full of curiosity and a deep passion for getting to know people and how they tick.

Minimum requirements:

  • BA/BS degree in Anthropology, Human Factors, Psychology, Sociology or other related fields or equivalent practical experience.
  • 3+ years of work experience in a research role
  • Experience conducting usability testing, interviews, surveys, ethnography, A/B testing
  • You can communicate clearly and distill complex data into insight, strategy, and design direction

Preferred requirements:

  • M.S./M.A. or Ph.D. in a related field or equivalent practical experience.
  • Experience in survey design. Experience working with statistics and experimental design.
  • Experience with ecommerce and conversion rate optimization
  • Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Excellent interpersonal, communication and collaboration skills.

To apply...

Let us know why you’re the right person for the role. Be concrete. Tell us about research you’ve conducted and show us how effective you are at distilling complex information into clear, actionable insights.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM

Location

Find us in Downtown Crossing for a convenient commute. Plus, we are surrounded by Boston's best restaurants and plenty of green space to unwind in!

An Insider's view of SimpliSafe

What are some social events your company does?

We like to keep things interesting when it comes to outings. Weekend ski trips, F1 racing, and Red Sox games for the less adventurous!

SimpliSafe

Inc.

What projects are you most excited about?

Any of our new projects. We are constantly trying to innovate and enter new markets. For a long time the SimpliCam was my favorite project, I was involved in the development from the ground up. Our new doorbell and locks are exciting new projects that present new sets of technical problems to solve.

Nadeem

Front End Web Developer

How has your career grown since starting at the company?

I've changed roles twice since starting as a call center representative for SimpliSafe in 2013. I became a QA Engineer in 2016, and at the beginning of 2018 moved into my current position as the Product Manager for our flagship security system. SimpliSafe has afforded me many opportunities that I don't think I could have gotten at other companies.

Ben

Product Manager

What are SimpliSafe Perks + Benefits

SimpliSafe Benefits Overview

Simplisafe is proud to offer comprehensive benefits and perks to all employees! Please read below to gather details on the benefits and perks that we offer which sets us apart.

Health Insurance & Wellness Benefits
Disability Insurance
Simplisafe provides paid long-term and short-term disability benefits that cover 60% of an employee's salary up to $1000/week (STD) and $2000/week (LTD).
Dental Benefits
Simplisafe's dental plan covers 100% of the cost of diagnostic and preventative care.
Vision Benefits
Simplisafe's vision insurance plan provides 100% coverage for annual eye exams and lenses after a $20 copay. Frames and contact lenses are covered up to $130 plus 20% off amount over your allowance.
Health Insurance Benefits
Simplisafe offers HMO and PPO health insurance plans through BCBS with excellent coverage as well as a Health Reimbursement Account (HRA) to cover qualified medical expenses.
Life Insurance
Simplisafe offers paid life insurance with a payout of 1x an employee's annual salary for the duration of employment.
Onsite Gym
Simplisafe offers access to an onsite gym with state of the art fitness equipment that is available to all employees.
Retirement & Stock Options Benefits
401(K)
Simplisafe's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Simplisafe's 401(k) retirement plan matches 100% of an employee's contributions up to 4% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
Simplisafe offers stock options through its employee profit sharing program.
Child Care & Parental Leave Benefits
Generous Parental Leave
Simplisafe offers up to 12 weeks of paid maternity leave and 3 weeks of paid paternity leave (plus up to 9 weeks unpaid) for new parents with at least 12 months of service.
Flexible Work Schedule
Simplisafe allows department managers the option to offer flexible schedules and work-from-home days to employees.
Remote Work Program
Simplisafe allows employees to work remotely at their manager's discretion.
Family Medical Leave
Simplisafe offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Simplisafe's unlimited vacation policy allows employees to take as many days off as they need, providing they comply with a 30 day notice policy and get manager approval.
Generous PTO
Simplisafe offers unlimited PTO to salaried employees in an effort to promote productivity over hours clocked.
Paid Volunteer Time
Simplisafe offers paid volunteering time in lieu of quarterly team outings for teams who wish to spend their time giving back to the community.
Paid Holidays
Simplisafe offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
Simplisafe's casual dress code allows employees to dress comfortably which contributes to our 'no-ego' ethos and relaxed culture.
Commuter Benefits
Simplisafe offers pre-tax commuter benefits for all employees, as well as free bike storage.
Company Outings
Simplisafe has paid quarterly team outings, as well as paid bi-annual company-wide parties for all employees.
Stocked Kitchen
Simplisafe offers well-stocked kitchens for beverages including a wide array of unlimited coffee and tea.
Some Meals Provided
Simplisafe provides bi-weekly catered lunches on Fridays which is chosen through employee voting.
Happy Hours
Simplisafe provides a weekly happy hour on Fridays at our office to give employees an opportunity to network with departments they don't frequently connect with.
Fitness Subsidies
Simplisafe's health plans through BCBS offers reimbursement for health club memberships, fitness classes, and weight loss programs.
Professional Development Benefits
Diversity Program
Simplisafe is committed to creating a diverse and inclusive workplace through team-building exercises and the encouragement of on-going dialogues.

Additional Perks + Benefits

Our company perks serve to regularly remind our employees that they are appreciated for their hard work and to maintain a no-ego, collaborative culture as we continue to grow. Like our products, Simplisafe is constantly evolving to provide the best employment experience possible.

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