Customer Success Engineer

| Greater Boston Area

We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.
Two week sprints based on SCRUM help our teams to self-organize their tasks and continuously solve the needs of our customers.

Responsibilities:

  • Combining technical expertise with Customer Success Management to resolve questions and issues
  • Ensure proper collection of data from customers during an investigation to reach successful problem diagnosis or requirements implementation
  • Help customers individualize/configure their workspace
  • Build integrations between LeanIX and customer tools based on our GraphQL API
  • Design and implement individual reports for our customers
  • Coordinate and mediate between customer success, sales, product, development and operations
  • Authoring success documentation for our customer-facing Customer Support
  • Assist Customer Success Managers with successful onboarding of new customers and ongoing customer requirements
  • Proactive, systematic communication with customers to maintain a high customer retention

Requirements

  • Excellent customer focus with a polite, patient, caring, calm and always professional demeanour
  • Willingness to inspire our customers with great solutions for their challenges and questions
  • 2-3 Years experience in a similar role
  • Very good level of English, especially technical vocabulary.
  • Detail oriented with a strong sense of urgency
  • 3+ years JavaScript and Python experience
  • Experience with GraphQL and Angular are a plus
  • Passion for IT
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • TypeScriptFrameworks
    • nginxFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • HubspotLead Gen

Location

Our office is located in Downtown Boston, super close to various T and commuter rail stops. We have awesome lunch spots nearby, and even better views!

An Insider's view of LeanIX, Inc.

What’s the vibe like in the office?

Really entertaining. We swing between "silly" & "energetic" to "in the zone and get things done!" It's inspiring to see how everyone finds their own way to enjoy their job each day. We rarely live the same day twice, so it's easy to be passionate here. We know how to have fun but we also know how to use that same energy to reach our goals!

Vincent

Customer Success Manager

How do you collaborate with other teams in the company?

I work with everyone as Legal mitigates risk which touches all areas of the business. Communication is essential, you never know what remark will spark an idea. Everyone has to be on the same page and understand their contribution. We don't have time for passengers, everyone must contribute. You have to trust your colleagues to follow through.

Frank

Legal Counsel

What’s the vibe like in the office?

There is a very supportive and team-oriented vibe in the LeanIX office. We have a lot of different roles and each wear many different hats, but rally together as one team and support each other’s success.

Doug

Regional Sales Director

What are LeanIX, Inc. Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
More Jobs at LeanIX, Inc.8 open jobs
All Jobs
Dev + Engineer
Operations
Sales
Developer
new
Boston
Developer
new
Boston
Operations
new
Boston
Operations
new
Boston
Sales
new
Boston
Operations
new
Boston