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Engineering Enablement Specialist

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As the Toast Engineering team continues to expand year over year, we are investing heavily to evolve and improve our on-boarding experience, as well as provide continuing learning and development opportunities to our existing team. This work will ensure that new hires are ramped quickly and that our existing team continues to improve. As an Engineering Enablement Specialist, you will be responsible for planning, executing, and evaluating initiatives in this area. This is a high impact, high visibility and new area within Toast.

As an Engineering Enablement Specialist, here is what you'll be working on:

  • Onboarding Support: Working with leadership and engineers to schedule, manage and coordinate agenda and program details including but not limited to asset preparation, recordings, and final assessments.
  • Content and Trainer Development: Develop and iterate on training content. Partner with engineers, leaders, and others to ensure that appropriate developmental objectives are set and that the content is clear and well-organized. Provide feedback and guidance to trainers to ensure engaging and impactful delivery.
  • Content Management: Update and maintain resources about Engineering technical content (using Confluence and Google Docs or other tools). Work with Documentation team and others to develop an appropriate information architecture that facilitates discovery and active maintenance by the community.  Ensure that trainings are properly managed in a LMS.
  • Impact Assessment: Create surveys or learning assessments and analyze engineering productivity data to understand the impact of programs and initiatives developed by the enablement team.
  • Special Projects: Ad-hoc project work as needed, as we grow our engineering enablement program. Collaborate with other specialists as well as engineering leadership in order to identify areas that can benefit from targeted improvements.

Do you have the right ingredients?

  • Enjoy interacting with new people, whether new hires or existing employees, across the company, in an open and inclusive way
  • Have good attention to detail and the ability to handle multiple projects and deadlines
  • Ability to establish and maintain effective working relationships with internal and external stakeholders
  • Experience with learning and development or training highly beneficial, including familiarity with content development, learning management systems
  • A technical/STEM background beneficial (e.g., comfortable with basic data analysis and software development concepts); actual development experience a significant plus.
  • Naturally intellectually curious, looking to learn and grow
  • Excited with helping shape a growing role at Toast
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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