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Implementation Engineer

| Greater Boston Area
Who we are
Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We are there when it matters - committed to life’s moments and the people who create them. We partner with the best retail stores in over 100 cities across North America to serve up the best buying experience. Drizly offers a huge selection and competitive pricing with a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that occurs at Drizly. We have a desire to question, to understand, to figure it out. Bottom line, we solve it. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. There will be long days and incredible challenges.
We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are an adaptable and customer-focused technologist that thrives on removing the friction that outdated tools and processes create. With an eye for best-practices on implementation, you thrive on handling multiple clients per day, guiding them toward success with your product with empathy and passion to make things better.
Not only are you experienced with efficient SQL queries out of MySQL, SQL Server, or PostgreSQL, you can also begin parsing data with Python, Ruby, or another programming language. In fact, you could even be a software engineer at a lot of companies, but you love working through tickets and being on the front-end of a customers journey: the critical moments they start to implement your product.
We’d be really impressed if you understand price, quantity, sale, and other fundamental eCommerce data and have a level of programming experience that could put you into a problem solving situation with one of our Senior Engineers. We’re growing fast, so that type of collaboration is common
What the role is:
Working with alcohol retailers and integrating with their business is a cornerstone to Drizly’s success as we are looking to grow our retailer network by more than double over the next couple of years. The Implementation Engineer role accelerates this effort by working closely with our Sales team to review and analyze retailer data and determine Drizly’s integration points. As Drizly grows, we’re working with larger retail accounts and liquor store chains that have more sophisticated integration needs. That makes it critical for our integration team to navigate their integration points in a timely and frictionless manner. Overall, the Implementation Engineer will help identify and influence our future integration capabilities to scale with us as we expand beyond the 30 states and 250 large markets whee we currently have stores on the Drizly platform.
The Implementation Engineer also works closely with our Account Management team to ensure that our existing retail partners have the right level of support based on our existing Service Level Agreements. That means thoughtful and timely support directly with the client as their issues arise.

In this role you will:

  • Play a critical role in the companies largest strategies by successfully onboarding a few hundred retail partners or more
  • Help other integration team members grow their technical capabilities and be seen as a subject matter expert for your stakeholders on the Onboarding, Sales, and Account Management teams
  • Guide the integration team to scalable processes through efficient, iterative implementation process

The Other Stuff:

  • Competitive salary
  • One-on-one professional coaching with external expert
  • Health, Dental and Vision Insurance
  • Flexible vacation policy
  • Commuter benefits 401(K) Plan
  • Added perks

You do you.
Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • DomoAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

334 Boylston Street, Boston, MA 02116

An Insider's view of Drizly

What’s the vibe like in the office?

Working at Drizly is unlike anywhere I have ever worked before. We are a welcoming bunch of super intelligent people that are all working towards the same goals. We have a lively and dynamic atmosphere where we encourage people to truly be themselves. We have a ton fun, but we do what we're here to do- make Drizly the option for alcohol, period.

Shawn

Account Executive

How do you collaborate with other teams in the company?

I work closely with the product and engineering teams on a daily basis to design features for the people who use our products. I often loop in other teams to get their expertise on our users and different parts of the business. Everyone is constantly striving to make improvements and I get great ideas from people on every team at Drizly.

Annalyse

Product Designer

How has your career grown since starting at the company?

I identified a need for deeper knowledge of alcohol when I joined Drizly’s Customer Experience team 2 years ago. With the support & encouragement of my team, I became our first Certified Cicerone® taking a new role in Category Management. Now I'm leveraging my unique experience to help build the best-in-class catalog for alcohol one beer at a time.

Talia

Merchandising Associate

How do you make yourself accessible to the rest of the team?

It’s important to me to work in common areas and talk travel, family life or the latest shows I have been watching to ease any anxiety that may exist between employees and me as a Lawyer. I think people are more comfortable asking me questions about laws, compliance, and policies when they know they can approach me about the non-legal issue, too!

Nidhi

SVP and General Counsel

What kinds of technical challenges do you and your team face?

My team focuses on building tools to make it as easy as possible for our retail partners to operate effectively, aiming to empower every retailer with the tools to grow their business online. A bunch of technical challenges come with this: what tech to use, flexibility to the needs of different retailers, balancing velocity with quality, and more.

Bryan

Senior Software Engineer

What are Drizly Perks + Benefits

Drizly Benefits Overview

At Drizly we believe people are our greatest asset and we’re building an environment where our team can authentically do their best work. As the business grows, we recognize the value of investing in our people through benefits that support their day to day at Drizly to greater perks that foster their life outside of work.

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Drizly hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted once per week.
Professional Development Benefits
Diversity Program
Lunch and learns
Drizly hosts lunch and learn meetings once per month.
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