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Information Security Engineer

| Greater Boston Area

Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.

For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.  


Position Overview:

The Information Security Engineer performs ongoing security operations tasks and help engineer and maintain security solutions across the organization. The Information Security Engineer also investigates and responds to incidents, escalating as necessary.

Essential Job Functions:

  • Build, configure, deploy, troubleshoot/support, and document security solutions for multiple environments (cloud, hosted, on-premise)
  • Implement and improve the company’s security authentication and log systems, including log aggregation, correlation, and analysis and automated alerting and prioritization
  • Continuously monitor and analyze systems for security incidents, investigating, resolving, reporting, and escalating as needed
  • Develop technical solutions to help mitigate security vulnerabilities and automate tasks to increase operational efficiency
  • Design and establish continuous monitoring programs using cybersecurity monitoring, vulnerability scanning, and intrusion detection and management tools
  • Identify opportunities to improve the quality and resiliency of the company’s systems and applications
  • Research and recommend solutions to improve the company’s security posture on premise and in the cloud
  • Partner with operations and infrastructure engineering teams to implement and tune security monitoring, security tooling and security reporting
  • Actively participate in DR/BC planning and implementation.

Other Duties and Responsibilities:

Other networking and telephony related infrastructure tasks as required.

Preparation, Knowledge, Skills and Abilities:


  • B.S. degree in Computer Science, Information Security or STEM related field. SANS GIAC: GCIH, GMON, GTCI or CEH – Certified Ethical Hacker (CEH)
  • 3-5+ years of professional information and IT security experience with a passion for cybersecurity
  • Excellent vulnerability, intrusion, and incident assessment, remediation, and management skills
  • Fluency in scripting or querying languages (e.g., PowerShell, Perl, Python, WMI, VBScript, SQL)
  • Detailed hands-on working knowledge of security technologies (e.g., AV, IDS/IPS, NGFW, SIEM,
  • WAF, DLP, and malware analysis and protection), with a commitment to keep current with the latest developments in this field
  • Experience in identity management/authorization and authentication (e.g., SSL, IPSEC, PKI,SAML, Kerberos, LDAP)
  • Strong familiarity with Windows and Linux OS
  • Thorough understanding of computer networking, IP, routing protocols, OSI model etc.
  • AWS and cloud platform as a service (PaaS) security
  • Practical experience automating security testing tools
  • Strong analytical and troubleshooting skills driven by a logical, methodical approach
  • Excellent interpersonal, communication, and leadership skills
  • Self-starter, resourceful and intellectually curious
  • Natural ability to be transparent and open to feedback
  • Sense of urgency without sacrificing quality
  • Collaborative, team player with high standards and ethics
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We are located in historic Franklin, MA home to the first public library. With public transportation to the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam Cohen

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh Nair

Sr. VP of Engineering

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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