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Principal Site Reliability Engineer/ Architect

| Greater Boston Area

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Healthcare-Hiring-Initiatives

Job Summary

Summary:

The Principal Site Reliability Engineer/ Architect will work in Nuance's Healthcare division and drive the automation and deployment of SaaS products to the cloud. We are looking for an individual with a passion for both development and infrastructure expertise, who dreams of programmatically controlling the full stack needed to run high quality SaaS products.  Will be part of a dynamic team, collaborating with our R&D organization to build out a release pipeline for their products and services.  Will be participating by helping to ensure and architect the infrastructure portion of the service stack has an SDLC and automating the processes and environments force quality and correctness into the dev/test cycles prioritizing service Availability, Performance, Capacity, Security and Compliance.

 

The successful candidate will be recognized as a powerful voice in the SRE/infrastructure-as-code domain, able to articulate deep and broad knowledge in a SaaS environment. You will take complete ownership of issues and of the success of your customers and peers in the build and support of this internal PaaS offering.

 

Responsibilities:

• Demonstrate unusually high levels of ownership, accountability and follow-through.
• Drive architectural evaluations including requirements gathering and POCs for technology within the platform space such as caching layers, application servers, data repositories and more.
• Participate in and strongly contribute to architectural reviews and discussions of test/release process. Provide unwavering support & collaboration for the software/qa engineers on SaaS projects. 
• Ensure that new and existing products sport automated deployment, and remote execution-based remediation scripts which can be handed off to 24x7 NOC organizations. 
• Participate in the testing of functionality, operability, deployment, and performance for application or infrastructure changes.
• Evangelize SDLC processes for infrastructure change.
• Participate in tool authoring, integration and extension via REST or SOAP.
• Drive, define and deploy system monitoring with thresholds and actionable alerts.
• Mentor junior engineers and those to whom SDLC over Infrastructure is still unknown

• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

 

Qualifications

Number of Years of Work Experience: 8+

 

Required Skills:

•Ability to author documentation and run lists.
•Linux and Windows administration and/or expert knowledge.
•Experience in a SaaS environment
•Strong opinions on monitoring and management for the full stack.
•Strong deductive and analytic capabilities which demonstrably lead to fast resolution and subsequent proactive action.
•Knowledge of basic tcp/ip networking and DNS
•An infrastructure expertise: network, database, operating systems or storage. 
•Experience with Agile, Scrum concepts.
•Public cloud experience - Ability to explain and evangelize cloud computing best practices.
•Configuration Mgmt or Orchestration with Ansible, SaltStack, Puppet or Chef.
•Experience with software build and release engineering.
•Speak and write unusually well. You understand that the quality of your communication is a top priority. 
•Proactive, Proactive, Proactive.

 

Preferred Skills:

•Automation skills: Perl, Python, Ruby or OO Perl
•NSG and ASG
•Azure or GCP
•AAD
•Elasticsearch 
•Prometheus
•Azure SQL or Cosmos DB
•Tomcat

 

Education: BS in computer science or related discipline

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Technology we use

  • Engineering
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Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance Communications

What does your typical day look like?

I’m responsible for overseeing my team’s progress on various Corporate BI initiatives. Every morning I check in our global team to address questions they may have while developing code for designs I have created. I keep in touch with our customers, give them updates on our progress and ensure that we deliver what’s important to them.

Shivani

Principal Business Systems Analyst

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I am excited to be part of a company-wide purpose and business culture focus. I have been with the company less than a year, and I can really see and feel the positive energy in the air. This project has and will open up avenues for employees to become further engaged in other aspects of the company such as community service opportunities.

Mariann

Senior Accountant, Corporate Accounting

What are Nuance Communications Perks + Benefits

Nuance Communications Benefits Overview

Join Nuance and you will be immersed in our culture of health. We offer comprehensive medical, dental, vision and financial health plans that provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Online course subscriptions available
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