Quality Engineer

| Somerville

Owl Labs is hiring a Quality Engineer to join the Operations Team. The qualified individual will ensure that the delivered product meets customer requirements as well as own product quality throughout all stages of the product life cycle.


Role & Responsibilities

  • This person owns Returned Material Authorization (RMA) process.

  • Carries out root cause analysis and resolution for customer issues.

  • Defines the approach to product quality to ensure warranty targets are met and return rates decreased.

  • Conduct detailed trend analysis of warranty returns, claims, costs and exposure going forward to determine corrective and preventative actions to support both Production and Supplier

  • Ensure lessons learned from warranty analysis are communicated across all product/customer platforms and captured on new projects within DFMEA (Design Failure Mode and Effect Analysis) /PFMEA (Process Failure Mode and Effect Analysis) /CP (Process Capability)  

  • Inform and advise relevant stakeholders on budgetary preparation for future warranty spend

  • Define and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system  

  • Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements  

  • Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis)

  • Keep up with current and developing manufacturing and engineering trends that concern product quality

  • Provide advice and guidance to management teams as required  

  • Provide technical support to all internal departments to maintain and improve product quality

  • Develop technical relationships with key suppliers and business partners


Job Requirements

  • Knowledge of quality systems and Failure Mode and Effect Analysis (FMEA)

  • Understanding of engineering drawings and manufacturing processes  

  • Ability to present data clearly and effectively

  • Problem-solving skills

  • Analytical skills

  • Knowledgeable in creating business cases for initiatives by demonstrating cost tradeoffs as well as financial impacts

  • Ability to work independently

  • Relevant manufacturing/engineering degree preferred.

  • Experience in a high volume manufacturing environment

  • Experience of working in Quality role

Meet Owl Labs 

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially painful for the remote participants on the other side of the call. Considering the rapid growth in remote and distributed work, this is a perfectly timed problem for Owl Labs to solve. The market is hungry for products and content that make remote and distributed work better.


With $7.3M funding from Playground Venture’s Andy Rubin (co-founder of Android) and Boston’s Matrix Partners, Owl Labs created the Meeting Owl, a 360° smart video conferencing camera that sits in the center of the table and uses robotics algorithms to automatically highlight different people as they talk. After launching the product in June 2017, thousands of companies have purchased the Meeting Owl, saying it offers the most natural and inclusive meeting experience they’ve ever seen.


This role is an on-site position at Owl Labs HQ in Somerville, MA. 

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Owl Labs is located in the heart of Union Square, Somerville. Bustling with restaurants and bars, Union is also home to the annual Fluff Festival.

An Insider's view of Owl Labs

What's something quirky about your company?

We practice what we preach. Employees work at our Somerville HQ, across the US, and often are a hybrid mix of in-office and remote. We all work hard, and so we believe in working whenever you're at your best.


VP Marketing

What are some things you learned at the company?

This is my first startup, and I expected that the pace would be fast. I've also learned how to remove barriers, navigate processes, and anticipate others' needs to keep things moving quickly and efficiently.


Head of Operations

What is your vision for the company?

I've witnessed the gaps in technology that make it exceptionally hard for remote participants to be seen, heard and most importantly, understood. I'm thankful to be working with the extraordinary team at Owl Labs to bring high fidelity collaboration to life and making the future of work a tangible reality.



What are Owl Labs Perks + Benefits

Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Game Room
Our game room includes Foosball and Pinball Machine.
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