Sales Engineer (Sales)

| Greater Boston Area
About Klaviyo
Klaviyo is using technology to reinvent email marketing from the ground up. For too long marketing has been pretty selfish. Companies blast everyone with the same email, not because they think that’s what customers want, but because they don’t have a choice. Klaviyo fundamentally changes the game. Our software ties together everything companies know about their customers, processes massive quantities of data in real-time, and uses it to drive a platform that’s part CRM, part analytics engine, and 100% an email platform that gets results. Technology has come a long way in the last 15 years, but email hasn’t really changed. We’re here to fix that.
Sales Engineering at Klaviyo
Sales Engineering is a critical part of the sales cycle but is NOT a typical “give demos” role. A true expert in the Klaviyo product, the primary mission of a Klaviyo Sales Engineer is to close deals with long term customers. The Sales Engineer is a go-to technical resource for the sales team, helping to make prospects successful through live assistance, behind the scenes support and education. A Sales Engineer relies on their technical expertise to effectively explain and apply technical concepts including APIs, the inner workings of the Klaviyo platform, and integrations with 3rd party and other client systems, to both prospects and teammates.

You Will

  • Effectively balance a range of core functions in support of constantly striving to help increase the output and efficiency of the sales team
  • Be the go-to internal technical resource for the entire go to market team, educating team members as well as prospects in service of providing a consistently positive Klaviyo experience
  • Develop and maintain personal relationships with prospects during the sales process across many different prospects simultaneously
  • Use your in-depth product knowledge and technical skills to suggest and potentially develop product solutions for prospects
  • Act with urgency and precision to give users best in class pre-sales support in troubleshooting issues as they arise
  • Solve problems manually first and then either automate future solutions and/or collaborate with Product and Engineering to proactively improve the Klaviyo product and customer experience over time

You Have

  • 3 plus years of sales engineering, technical support, or engineering experience
  • A naturally helpful mindset, great attention to detail, and high technical aptitude
  • Experience in a start-up or a start-up mentality
  • A scrappy, hands-on, get stuff done attitude
  • The desire to be a cross-functional team player
  • Experience working with sales and a sharp business acumen
  • Strong ability to effectively manage a range of simultaneous engagements
  • Working knowledge of web languages preferred (HTML, Javascript, CSS)
  • Ability to effectively convey customer requirements to Product Management, Support, and Engineering teams
  • Experience developing products or contributing to open source projects is a plus

Klaviyo is a team of people who are crazy motivated by growth.
It’s what we help our customers do: grow their businesses by making it possible and easy for them to use their data to power better marketing.
It’s how we behave as individuals: we’re all deeply passionate about learning.
It’s how we manage our business: we have thousands of paying customers, we’re profitable, and we’re growing insanely fast.
And it’s what our culture is all about. Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible, and you’ll do the best work of your career with people who are just as motivated and talented as you are.
Your curiosity has led you this far, so if this sounds like your ideal place to work, apply now!
No phone calls or agency submissions, please. 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

How would you describe the company’s work-life balance?

As a working parent I feel incredibly excited to work at Klaviyo because I feel so supported in two amazing roles - Director of Customer Success and Parent to a 3 year old. Being able to develop an amazing team without worrying about being judged for making time for my family is one of the many things that makes Klaviyo special.

Rach

Director

What are Klaviyo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Pet Insurance
We offer discounted pet insurance through our insurance provider.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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