Salesforce Program Manager

| Greater Boston Area

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

The Program Manager, Salesforce will be responsible for managing and delivering multiple Salesforce projects and enhancements through the entire life cycle from requirements gathering to implementation and support in an agile environment.
The Program Manager, Salesforce will be responsible for:

  • Playing a key role as Salesforce BA liaising between business stakeholders, technical teams and testing teams ensure processes are aligned to the Group Standard
  • Implementing SalesForce solutions and enhancements using agile methodology
  • Working with stakeholders to elicit and analyze requirements, identify gaps, develop designs, and implement SalesForce functionality
  • Prioritization of SalesForce Projects to align to business strategy

Requirements:
• Expert Salesforce.com knowledge
• Expert Business Analysis skills
• Experience with salesforce modules including: Sales Cloud
• Agile experience

Main Duties & Responsibilities:

  • Providing a single point of contact for business to IT
  • Able to assist business to navigate to appropriate IT support and resources
  • Interface with cross-sector like-domain orientated Product Lines for leverage and learning
  • Business IT Interface
  • Day to day platform configuration management
  • Operating independently with little supervision
  • Lead discussions, meetings, and workshops with business and IT stakeholders to drive best in class IT and business processes
  • Understand business issues and conditions
  • Understanding of IT system or systems that the business uses; may specialise in specific applications
  • Assigned to work with the business to translate requirements for IT sprint cycles
  • Coordinate user acceptance testing (UAT) or assist unit testers so that requirements are satisfied

Business Requirements Analysis:

  • Takes business requirements and writes specifications in a consumable format and terminology for developers
  • Maps out business processes to serve as reference for development and IT support
  • Explains to business how requirements may be implemented from a functional standpoint
  • Applies compliance requirements within scope of responsibility, provides documentation and participates in compliance activities as required

The Successful Applicant:

  • Experience with Salesforce.com technologies, Salesforce.com data modeling and analytics
  • CRM experience in Salesforce
  • Degree level educated (ideally in Technology/IT)
  • Experience with Agile Methodology
  • Experience with JIRA or similar project tracking system
  • Life cycle and commercial experience (Business Acumen)
  • Function independently with little supervision
  • Project Management leadership (experience in delivering multiple large projects, from inception to roll out)
  • Stakeholder and business relationship proficiency
  • Experience working with business stakeholders and technical teams
  • Highly capable Business Analysis skills
  • Knowledge of enterprise architecture and Development methodologies
  • Broad understanding of current capabilities and limitations of existing systems
  • Proven track record in delivering results and progress within aggressive timescales
  • Solid communicator, team motivator and holds strong leadership skills
  • Strong team player, collaborator and networker
  • Experience working with agencies and technology providers
  • Proven ability to work across geographies and cultures

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases

Location

Excellent, busy area close to Faneuil Hall with shopping and fun after-work options. Tons of varied and great lunch options - we have a great list!

An Insider's view of Acquia

What are some social events your company does?

The Boston office partnered with the Department of Children and Families to pair employees with the holiday wish lists of children in DCF care. In December, 2017, we helped fulfill the wishes of 200 children through gifts of toys and clothing.

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

I believe we will see even more significant technology-driven changes in our lives in the next decade or two . . . I am optimistic that the good in us will prevail and that we will achieve a more just society driven by technology. I am proud to be a part of the software industry which is a major factor in this technological advancement of humanity.

Radhika

Manager and Principal Software Engineer

How does the company support your career growth?

Our people are motivated by professional growth and development, and every day, there’s an opportunity to learn something new that can help you develop your career. We have a really strong peer-to-peer learning culture, and our internal mobility program encourages Acquians to explore new roles within the company.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

It’s very important to me that our engineers feel motivated, which comes down to feeling empowered and making a contribution. So I speak to them a lot one-on-one to understand . . . ‘What’s really going for you right now? What keeps you excited to go to work? What things really frustrate you?’ . . . The key is communication.

Peter

Senior Vice President, Engineering

How do your team's ideas influence the company's direction?

Acquia’s made an invaluable impact to raise the profile of the amazing creative and technical work that’s happening across the city. Innovation in Boston spans AI to cryptocurrencies, security and fintech. We’re driving innovation around the customer experience, and Boston is a great place to do that.

Matt

Senior Vice President, Product

What are Acquia Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies

Additional Perks + Benefits

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity, six weeks of adoption leave paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, comfortable space, common areas, game rooms, and Mac computers.

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