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Senior Data Operations Engineer

| Greater Boston Area

The Company

 Abacus allows healthcare companies to unlock the value of their data by removing the burden of maintaining and updating an enterprise data management platform. We provide a flexible, efficient, and secure platform that organizes and exchanges data from various sources and formats, allowing healthcare companies to uncover differentiated insights that address their customer’s needs.

The Role

 As a senior member of our Data Operations team you will perform the following functions and services configure and manage to data ingestion and consumption pipelines and processes. Other responsibilities will include:

  • Monitor and manage health, efficiency, and effectiveness of data ingestion and consumption pipelines and processes
  • Monitor data ingestion and consumption pipelines and programmatic processes
  • Identify and mitigate availability, performance, exceptions in collaboration with engineering
  • Plan and execute on data service requests
  • Interface directly with clients and manage data operations service levels
  • Maintain consolidated client views and control of all data from all data sources covering different ingestion and consumption pipelines and connectors.
  • Improve data quality and consistency
  • Manage costs incurred through data pipelines, consumption, and analytics to ensure effective delivery of data within cost and budgetary guidelines, mitigating expensive data movement, re-processing, and unnecessary processes
  • Provide data compliance and governance across the client data pipelines
  • Collect, consolidate, manage, and communicate key performance indicators (KPIs) and time-series trends.

You should expect to….

  • Establish and evolve Data Operations operational model, playbooks, and processes
  • Staff, and continue to grow our Data Operations function
  • Leverage AWS cloud native capabilities to enable and orchestrate Data Operations activities
  • Focus on automation and scaling of Data Operations functions to gain efficiencies and mitigate manual labor activities over time
  • Define our key performance indicators and dashboards to track execution over time
  • Define the governance and compliance criteria and incorporate into Data Operations processes
  • Collaborate with client services teams and their clients and support the client user acceptance and warranty period for delivered data ingestion and consumption pipelines and processes
  • Monitor and manage data ingestion and client pipelines and processes, addressing issues and exceptions, and align to SLAs
  • Perform Data Operations service requests for clients
  • Troubleshoot, identify root causes, and remediate Data Operations issues that surface in data ingestion and consumption pipelines
  • Accumulate and manage key performance indicators (KPIs) and align to target expectations
  • Provide client support for Data Operations issues and requests
  • Identify data quality and enrichment patterns to enable consistent and complete data quality in data ingestion and consumption pipelines and processes
  • Work closely with Operations and Security in Data Operations as the data relates to operational and security risks and issues
  • Optimize costs, effectiveness, and efficiency in both the Data Operations system resources for ingestion and consumption and in the team member execution
  • Manage and deliver to established data operations SLAs for customers
  • Create and maintain knowledge base and documentation on Data Operations procedures and related models and activities
  • Stay abreast of evolving practices and models in Data Operations

 The Candidate

 You are excited about building out a SaaS-based and managed Data Operations service and function, energized about working in a Start-up Organization building a cloud-native environment and familiar with cloud platforms, especially AWS. Other experiences will include:

  • Bachelor’s Degree in Computer Science, Information Systems or other related field, and/or equivalent work experience.
  • Proven track record in building and operationalizing Data Operations in a cloud and SaaS-based model
  • At least 5 years of management experience with Data Management/Operations, preferably in healthcare, life sciences, fintech, retail or other data intensive industries
  • At least 5 years of combined IT and Data Operations and Data Integration experience with a broad range of exposure to big data pipelines and cloud solutions (IaaS, PaaS, SaaS) and security services,
  • Working knowledge of security issues, techniques, and implications across computer platforms.
  • Experience analyzing large data sets
  • Experience designing and implementing Data Operations solutions
  • Familiarity with healthcare and life sciences data

The Benefits 

  • Competitive pay and stock options
  • Comprehensive health benefits for you and your family (health, dental, vision)
  • Short and long-term disability, Life and AD&D insurance
  • FSA/HSA accounts
  • 401(k) retirement plan options
  • Pre-tax commuter benefits
  • Unlimited PTO, paid holidays and flex hours
  • Casual dress and fun office atmosphere
  • Twice monthly catered lunches
  • Drinks and snacks stocked weekly
  • Office locations conveniently located near public transportation in Charlestown, MA and New York
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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • AWSLanguages
    • TerraformLanguages
    • GitlabLanguages


Up and coming tech area! We are a 5-minute walk from Sullivan Square and have convenient onsite parking.

What are Abacus Insights Perks + Benefits

Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
We offer employees Free on-site garage parking.
Pet Friendly
The Abacus office is located in a dog-friendly building.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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