Senior Site Reliability Engineer

| Greater Boston Area

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.   Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.  

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

 

Job Summary

Summary: As a Senior Site Reliability Engineer Nuance Healthcare’s SRE team, the candidate will be working with a talented group of cross-functional individuals to plan, design and build various tools, systems and infrastructure that enables continuous integration, testing, monitoring, elasticity and delivery of products and solutions on our hosted cloud platform.

 

A successful candidate will have experience building and operating public cloud solutions and have the drive to constantly raise the bar to improve how we deliver our portfolio of products. Read more about our solutions at https://www.nuance.com/healthcare.html.

 

Responsibilities:

  • Use process and best practices to ensure the platform and applications are stable and performant.
  • Keep the customer-facing applications and services always available
  • Proactively identify hurdles to stability and implement self-healing and resiliency initiatives.
  • Build and maintain tools that will help with day to day activities and orchestration of our cloud environments.
  • Work to automate detection and resolution of recurring issues in the production environment.
  • Participate in the Incident and Problem Management processes and assist the teams in ensuring proper RCAs are documented and follow-ups are delivered.
  • Communicate with software engineers, QA engineers, product management and operations staff on a daily basis for sharing ideas, status on ongoing work and prioritizing future work.
  • Implement Infrastructure as a service and Infrastructure as code practices wherever applicable.
  • Stay up-to-date on relevant technologies internally as well as externally, plug into user groups, understand trends and opportunities to ensure we are using the best possible techniques and tools.
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Qualifications

Number of Years of Work Experience: 3 to 5 years of experience in a technical environment

 

Required Skills:

  • Experience working as a Site Reliability Engineer or a similar role operating a highly scalable and distributed platform.
  • Experience with operating large-scale production systems in the Cloud (AWS, GCP, Azure).
  • Experience with monitoring tools like Nagios, New Relic, Prometheus etc.
  • Experience working in a Linux and Windows environment.
  • Experience with scripting language like Python, Perl, PowerShell etc.
  • Experience with SQL or equivalent language.
  • Experience using source control systems such as Perforce and GIT.
  • Experience with configuration management systems like Chef, Puppet, Ansible or Salt etc.
  • Experience working in an Agile environment.

Preferred Skills:

  • Must be action oriented, capable of multitasking well based on priorities.
  • Ability to build, use and configure metrics collection, reporting and alerting systems.
  • Experience developing, deploying and integrating monitoring solutions.
  • Experience with immutable infrastructure.
  • Experience with containerization, Docker, Kubernetes, MesOS.
  • Experience with continuous integration systems like Jenkins.
  • Familiarity with and enthusiastic for software engineering best practices such as testing, continuous integration and continuous delivery.
  • Strong understanding of cloud concepts and Infrastructure as Code.
  • Excellent verbal and written communication and interpersonal skills.
  • Experience with the Atlassian Tools such as JIRA/Confluence.

Education: M.S. in Electrical or Computer Engineering, Computer Science or relevant work experience

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance Communications

What does your typical day look like?

I’m responsible for overseeing my team’s progress on various Corporate BI initiatives. Every morning I check in our global team to address questions they may have while developing code for designs I have created. I keep in touch with our customers, give them updates on our progress and ensure that we deliver what’s important to them.

Shivani

Principal Business Systems Analyst

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I am excited to be part of a company-wide purpose and business culture focus. I have been with the company less than a year, and I can really see and feel the positive energy in the air. This project has and will open up avenues for employees to become further engaged in other aspects of the company such as community service opportunities.

Mariann

Senior Accountant, Corporate Accounting

What are Nuance Communications Perks + Benefits

Nuance Communications Benefits Overview

Join Nuance and you will be immersed in our culture of health. We offer comprehensive medical, dental, vision and financial health plans that provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Online course subscriptions available
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