Senior VoIP Software Engineer

| Greater Boston Area

Fuze is a leading unified communications as a service (UCaaS) provider focused on modernizing and simplifying day-to-day business conversations. We unify collaboration technologies like voice, video, and messaging on a single cloud-based platform so users can experience greater efficiency and less hassle each workday. The company is growing rapidly as we move full steam ahead toward our anticipated IPO. Now's the time to bring your passion and expertise to our Fuze team!


Our customers use our software across a variety of platforms including Windows, OS X, iOS, Android and web. We build our software to work and provide a great experience across all of these platforms. Whenever possible we use open source technologies like WebRTC or OPAL. Where it makes sense we build our own software stacks. The Real Time Communications team also builds linux-based microservices that provide audio, video, screen share, content, recording and interoperability gateway functions. These microservices use a combination of REST APIs and IETF standards based protocols to provide functionality to our desktop, mobile and web-based clients. These microservices are built with scalability, resiliency and performance in mind.


The primary task of the Real Time Communications team is to build the heart of our product -- the software stacks that power the audio and video communications within our product. This team works across both the client and backend stacks. Within this team you will get exposure to a broad range of technologies and challenges.

As much as possible we develop cross platform code -- sharing code across clients and sometimes between the clients and various backend services. We believe strongly in modularity and code reuse. As we’re developing cross platform code that is often times CPU intensive and performance critical we tend to use C++ as our language of choice for code that requires portability between the clients and servers.


In this position you will be responsible for owning, developing and maintaining key components in our client media framework or the backend media services. You will develop services that are deployed globally and run in mixed environments including our own datacenters and AWS. You will be responsible for making key technical recommendations and then executing on your recommendations.You will be responsible for coming up with and implementing innovative solution to difficult problems. You must be hands on and have a passion for developing software.


 What You Will Need:


  • Expert C++ coding skills with minimum of 7 years experience
  • Experience with streaming media protocols (SIP, SDP, H.323)
  • Experience developing real-time audio/video communication systems leveraging RTP/RTCP and audio codecs such as Opus, G.711, G.722
  • Experience developing networking software including working with socket level programming and UDP/TCP
  • Experience developing and shipping high quality applications for OS X, Windows, iOS or Android is an asset
  • Experience building production Linux based services is an asset 
  • Experience with WebRTC
  • Experience with Go and/or Python is a plus
  • Understanding of the various trade offs when dealing with real-time media
  • Drive, passion, dedication and a good attitude

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Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

What's the biggest problem your team is solving?

Joining Fuze was one of the biggest challenges I had but was one of the most rewarding. New challenges are always coming up and everyday I am able to learn something new.

Cristina

QA Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.

Colin

CEO

What does career growth look like on your team?

My experience with Fuze over the last 18 months has been fantastic. The Account Management role has presented incredible opportunities, including moving to our beautiful new office in London this Summer!

Matt

Account Manager

What are Fuze Perks + Benefits

Fuze Benefits Overview

At Fuze, we believe in the power of our employees. Great employees build and support innovative products and make sure our customers are happy with the services we provide. With that, we offer a variety of perks and benefits to ensure our employees feel empowered.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fuze offers an FSA and HSA to help employees cover out-of-pocket costs with pre-tax contributions.
Disability Insurance
Fuze offers disability insurance for all employees.
Dental Benefits
Fuze offers dental plans for each employee.
Vision Benefits
Fuze offers vision plans for each employee.
Health Insurance Benefits
Fuze offers a variety of health insurance plans for each employee.
Life Insurance
Pet Insurance
Wellness Programs
Fuze offers discounts to select area gyms.
Retirement & Stock Options Benefits
401(K)
Company Equity
Fuze offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Fuzers work the hours they need to get their jobs done. This allows them to create flexibility in their schedule when needed.
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexible time off is unlimited and available to full-time employees.
Generous PTO
Flexible time off is unlimited and available to full-time employees.
Paid Holidays
Paid Sick Days
Flexible time off is unlimited and available to full-time employees.
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Fuze offers a commuter benefit for all employees, which covers parking, MBTA, and bike share memberships.
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Game Room
Our cafe area is equipped with several board and card games, along with two ping pong tables.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office which includes beer and wine.
Parking
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Fuze will reimburse up to $2,000 per employee.
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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