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Software Engineer

| Greater Boston Area

Our Opportunity:

Chewy is looking for a Software Engineer (Oracle Service Cloud Integration Specialist) to join our Software Engineering Team based in Boston, MA. Reporting to Director of Software Engineering, the Software Engineer (Oracle Service Cloud Integration Specialist) will work with Customer Service team at Chewy to plan, design, develop and support information systems and solutions which support customer service organizational functions. Responsibilities include scripting and development needed for OSC integration with Chewy Backoffice and Storefront software, day-to-day troubleshooting of system issues, testing, documenting and configuring systems. This individual will be required to well versed with Agile processes and effectively communicate, think analytically and solve problems.

What you'll do:

We are looking for a driven individual to take part in our continued rollout of Oracle Service Cloud. As part of the Customer Service Development team you'll have diverse responsibilities:

  • Review assigned service requests and work to provide timely functional and technical support to Oracle Service Cloud users
  • Monitor alerts and reports to ensure systems are functioning properly
  • Configure and maintain the Oracle Service Cloud application
  • Follow established best practices offering repeatable and scalable business processes
  • Work with Senior developers and architects to develop customizations in Oracle Service Cloud
  • Interact directly with business users to support solution implementation for business needs
  • Work independently or as a team member and display the ability to juggle multiple tasks/assignments
  • Create and maintain documentation on interfaces, jobs, schemas, standard operating procedures and work instructions pertaining to data, data movement, systems and databases
  • Assist with root cause analysis and provide solutions for production and development issues
  • Take ownership of assigned tasks and assist with resolving issues across the organization
  • Work with Oracle Integration Cloud to support ongoing implementations
  • Stay current with current OSvC and related fields

What you'll need:

  • 2+ years implementation and support experience with Oracle Service Cloud
  • 3+ years’ experience in Javascript, PHP, REST Web Services
  • 1+ years' experience creating BUI Extensions, including advanced experience with ECMAScript 6
  • A working knowledge of call center/contact center operations and processes including general knowledge of related applications, relational databases, and web technology
  • Strong analytical and troubleshooting skills
  • Strong Experience in developing Oracle Service Cloud BUI Extensions, custom scripts, and Customer Portal Customizations
  • Experience administering Oracle Service Cloud for large organizations - configurations, workflows, reports, business rules, etc.
  • Position may require travel (All levels)
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • VueJSLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks
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