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Sr Engineer, DevOps

| Greater Boston Area

Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

 

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.

 

For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.  

 

The Senior DevOps Engineer works side by side with development and operations teams. You will be primarily responsible for designing, implementing, automate the build, release, and deploy pipelines. The DevOps Engineer is responsible for bridging the gap between development, operations, and infrastructure. 
 

Essential Job Functions:

  • Develop tools and scripts to automate deployment tasks and improve efficiency of operational tasks, practices, and procedures
  •  Implement monitoring processes, design/build/deploy monitoring dashboards
  • Build and support system automation, deployment, and continuous integration tools.
  • Design, implement and maintain all AWS infrastructure and operational services plus VMware data center hosted environments.
  • Help to maintain and monitor production environments
  • Own AWS Infrastructure, automation and support
  • Own production deployment in multiple AWS/VMware environments

Other Duties and Responsibilities:

  • Create and provide best practices to the organization for DevOps, builds, CI/CD, and infrastructure.
  • Perform other duties as assigned.

Preparation, Knowledge, Skills and Abilities:

Required:

  • Bachelor’s Degree in Computer Science or equivalent experience
  • Experience supporting deployments and builds in a 24/7 SaaS environment
  • Working knowledge of Software Development Life Cycle (SDLC) methodology (processes, and deliverables)
  • 5+ years working in Linux environments (CentOS/RHEL/Ubuntu preferred)
  • 3+ years scripting languages with at least one of the following: Bash, Python, Ruby
  • Experience with Continuous Integration and Deployment (CI/CD) tools such as Jenkins
  • AWS experience using CLI, CloudFormation, ECS, EC2, RDS, Route53, SES, CloudTrail, CloudWatch, IAM, EFS, ElastiCache/Search, Lamba, CloudFront and others
  • Experience / knowledge deploying enterprise-grade applications running in the Java eco-system/environment
  • Experience administering Databases (Postgres preferred)
  • Experience with performance tuning and benchmarking
  • Ansible, Chef, Puppet, or other configuration management tools
  • Experience working with Container technologies like Docker, Kubernetes, or AWS ECS.

Pluses:

  • Experience/knowledge of networking principles/routing/subnets
  • Knowledge of Cloud best practices, operations and security
  • Experience/knowledge in a 24/7/365, low latency, high transaction environments. Similar environments are trading, auction, or Ad-Tech.

.

 

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Location

We are located in historic Franklin, MA home to the first public library. With public transportation to the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam Cohen

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh Nair

Sr. VP of Engineering

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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