Oh Snap!
This job is no longer active - but you can still view the details below.

Sr. Salesforce Service Cloud Administrator/Developer

| Greater Boston Area

The Everbridge Sr. Salesforce Service Cloud Administrator / Developer provides support to the global Everbridge Support, Services, and Operations teams reporting to the Manager, CRM Systems.  The person filling this role will be a key member of the Corporate Business System staff supporting a complex and customized Salesforce.com environment.  As a Subject Matter Expert (SME), you will be part of a team responsible for the performance, processes, training, and integrity of the system. The Sr Salesforce Service Cloud Administrator / Developerwill conduct a variety of administrative, configuration, development, and reporting tasks in supporting the business Service Cloud needs (including options to assist with Sales Cloud).

Job Duties:

  • Provide SFDC administration including, advanced configuration such as managing custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
  • Understand all aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications
  • Deep understanding of the Service Cloud, Platform, and the App Exchange (Sales Cloud experience / knowledge a plus)
  • Leads and influences technical direction for large-scale, highly complex technical initiatives and/or projects requiring integration of cross-functional systems. Provides technical guidance in evaluating applications systems
  • Configuring and maintaining the functional objects of Service Cloud (will have the ability to assist in the support of Sales Cloud)
  • Ensure adoption and adherence to Salesforce.com governance framework and usage guidelines
  • Establish and implement best practices with regards to system maintenance, configuration, development, testing, and data integrity
  • Collaborates with the business to prioritize key business/technical initiatives. Utilizes expert knowledge of the customers’ business to recommend solutions and ensures business and technology objectives are met and maintained.
  • Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables
  • Gather project requirements, build project plan, execute plan, supervise testing, and deploy project changes in Salesforce.com

Required Qualifications:

  • Bachelor’s degree in a technical field and experience
  • 5+ years with Salesforce administration and development experience (including object configuration, development of visual force pages, apex classes and triggers)
  • Experience with Salesforce service cloud (with lightning preferred)
  • Leads technical requirements gathering and/or design workshops for complex projects
  • Deep understanding of SFDC concepts and practices. Able to identify the need and recommend the use of apex and Visual Force to meet a business requirement.
  • Strong technical writing skills. The ability to take the lead role in developing comprehensive functional specification documents, process flow diagrams, solution design documents, use cases, test plans, and training documentation.
  • Experience with JavaScript, JSON and developing integration processes using webservices API
  • Experience using Force.com technologies, including Apex, VisualForce, and Lightning components
  • Expert in Salesforce workflows, UI design, reporting, dashboards, and app rollouts
  • Excellent written communication, training, presentation, and organizational skills
  • Ability to display creative thinking and problem solving skills
  • Salesforce.com Platform Developer certification is required

 

About Us:

 

Our team makes a difference during the most difficult times and challenging situations.  Our people are dedicated to solving problems.  Our software was built to save lives. Our unifying mission is to keep people safe and businesses running

Headquartered in the great cities of Boston and Los Angeles, with operations all over the world, our team of 500+ dedicated employees support over 3,700 global customers every day in their most crucial moments. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber-attack incidents, customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes, and track progress on executing response plans.

Our culture is all about “Making a Difference,” and we are proud to serve:

  • 9 of the 10 largest U.S. cities
  • 9 of the 10 largest U.S.-based investment banks
  • 25 of the 25 busiest North American airports
  • 6 of the 10 largest global automakers
  • Over 1,000 Hospitals

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission.    Click here   to learn more about what we do.

Do you think you have what it takes to make a difference? Apply to be a part of our award-winning team today! 

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages

Location

Free parking, plenty of restaurants, shopping and outdoor spaces to enjoy!

What are Everbridge Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch on Tuesday and thirsty Thursday events!
Game Room
Our game room includes Ping Pong, Foosball, Video Games, Darts.
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Catered Lunch on Tuesdays & Craft Beer Deliveries on Thirsty Thursdays | Flexible Work Environment | Employee Referral Program with Networking Effect Leading to Cash Bonuses | Employee Stock Purchase Plan | Monthly Employee Engagement Activities (Chili Cook-off, Summer Outing, Holiday Party, Massage Day, Coffee Cart at Qtr. End) | Education and on-boarding sessions for the entire company through our "Bits & Bytes" program | Financial results are always shared and visible

More Jobs at Everbridge37 open jobs
All Jobs
Dev + Engineer
HR
Internships
Marketing
Operations
Project Mgmt
Sales
Project Mgmt
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Developer
new
Boston
Marketing
new
Boston
Sales
new
Boston
Marketing
new
Boston
Sales
new
Boston
Operations
new
Boston
Sales
new
Boston
Project Mgmt
new
Boston
Project Mgmt
new
Boston
Internships
new
Boston
HR
new
Boston
Developer
new
Boston
Developer
new
Boston
Sales
new
Boston
Developer
new
Boston
Marketing
new
Boston
Sales
new
Boston
Sales
new
Boston
Project Mgmt
new
Boston
Sales
new
Boston