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Sr Software Engineer

| Greater Boston Area

Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations.

At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We pride ourselves on our forward-thinking and innovation, and our ability to balance a start-up environment with a healthy work-life balance.

Working at Interactions is an opportunity to be part of the team that’s changing the way customer care is delivered.

To support our continued growth, Interactions is hiring a Software Engineer. The Software Engineer plays a key role in designing and implementing components and features of the Core platform. The Software Engineer works in close collaboration with QA, DevOps, Product Owners, Professional Services, and in some cases third party software vendors.

Job Responsibilities:

  • Contribute to the creation of a massively scalable, highly available SaaS platform.
  • Responsible for troubleshooting and fixing issues.
  • Effectively communicate within and outside the team.
  • Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform.

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Qualifications

Required:

  • Bachelor’s Degree in Computer Science or similar field.
  • Four to five years of relevant experience including hands-on coding in Java and other JVM based languages.
  • Exposure to all phases of the software Development Lifecycle, with an initial focus on implementation and testing key feature.
  • Exposure to SQL, databases and other persistence technologies using Java.
  • Proven ability in writing design documentation and using TDD (Test Driven Development).
  • Experience with coding in Java and/or other JVM based languages (Scala)
  • Experience with Spring and/or Spring Boot framework.

Preferred:

  • Prior experience with IVR, voice technologies and/or protocols.
  • Experience with high concurrency, multi-threading environments..
  • Enjoy coding and solving challenging technical problems using computer science.

About Interactions:

 

Interactions LLC is a leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions LLC is headquartered in Franklin, Massachusetts with additional offices in Indiana, Texas, New Jersey and New York. For more information, visit  www.interactions.com.

 

 The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

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Location

We are located in historic Franklin, MA home to the first public library. With public transportation to the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam Cohen

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh Nair

Sr. VP of Engineering

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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