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Sr Software QA Engineer

| Greater Boston Area

Let me tell you about an artificial intelligence (AI) company that you probably have never hear of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.

For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.  We set a high bar, but if working with the best and brightest, at the epicenter of a transformational technology wave, consider Interactions.  


Position Overview:

The Senior Software QA Engineer is responsible for testing voice and web applications from beginning to end prior to release to clients. The Senior Software QA Engineer is responsible for translating application specifications and developing and executing test plans to verify compliance to specifications and quality standards, providing project plan inputs, and supporting client testing as required. This position requires minimal supervision and is expected to resolve ambiguity and make independent judgment.

Essential Job Functions:

  • Define, code and execute test plans for product/system testing and end-to-end testing of Client Solution Applications.
  • Support software QA test planning and testing across full lifecycle of application development including planning, development, implementation and maintenance.
  • Perform testing in close collaboration with developers concurrent with development and in an agile manner.
  • Perform complete end-to-end solution testing in the QA environment.
  • Perform incremental release testing.
  • Perform regression and negative testing.
  • Install and configure the software on platforms to be tested.
  • Troubleshoot environments problems.
  • Deal directly with Client QA, App Dev, and CSO departments.
  • Travel to client site if needed.
  • Track and report billable and non-billable activities by type.
  • Interview and evaluate technical candidates for the Quality Assurance team.
  • Mentor entry and intermediate level QA staff.

Other Duties and Responsibilities:

  • Review QA processes, techniques and practices for potential improvements.
  • Complete required documentation of Client Solution test plans, test results, and quality assessment.
  • Consult, assist and advise other QA staff.
  • Triage and support Client applications as needed.
  • Develop reusable compliance and load testing tools that target a wide variety of standards and network protocols relevant to speech processing. These include (among others) MRCP, RTP, RTP/DTMF, SIP, SDP, HTTP, WebSocket, SSML, SRGS, SISR, and VXML.
  • Have the ability to read the application code and determine bugs by performing white box testing.
  • Be able to develop scripts and terminal commands that help with testing.
  • Ability to write queries necessary for database testing.

Preparation, Knowledge, Skills and Abilities:


  • Bachelor’s Degree in Computer Science or related field.
  • Minimum of 6-9 years of experience performing complex software QA testing.
  • Technical documentation experience.
  • Team player with strong written and oral communication skills.
  • Ability to successfully communicate with distributed development and test teams.
  • Good understanding of software QA and development practices and disciplines.
  • Candidates are expected to be well versed in Python and shell scripting and comfortable working in a UNIX/Linux environment.


  • Experience testing Contact Center related products and technology.
  • Voice application software QA experience.
  • Experience with IVR related languages (e.g., VXML, CCXML); network programming (e.g., sockets) and C++ will be helpful.
  • Linux OS and Container configuration/triage experience (RHEL/CentOS, Tomcat, etc).
  • IVR platform and VRU software experience. (Edify, Nuance, Intervoice, Genesys, Cisco, CCXML and VXML)
  • CTI platform experience. (Genesys, Tserver and CT Connect)
  • Proficient understanding of Agile development methodologies.
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We are located in historic Franklin, MA home to the first public library. With public transportation to the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam Cohen

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh Nair

Sr. VP of Engineering

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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