Billing Operations Process Analyst

| Greater Boston Area

Toast Overview: 

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

The Role:

The Biz Ops Process analyst (focused on Billing) is a new role that will help define the strategy and priorities for the revamp of our billing systems and processes. This role will be a mix of building and maintaining dashboards for our business, conducting analyses to help drive decision-making and track progress, and owning cross-functional process improvements. This is a great white-space opportunity to shape the future of billing operations at Toast, and this person will be critical in helping us reach our goals in improving the experience for our customers and internal teams. You will tackle one of the key priorities at Toast, and have the opportunity to make a tremendous impact on customers and internal stakeholder experience. 

We are looking for a data-driven person that is passionate about driving process improvements. They must be able to quickly understand complex problems, be able to articulate an approach for analyzing the issue, and be able to execute a data driven approach to finding solutions. They must then be able to work collaboratively with stakeholders across the organization (e.g. sales, services, customer success, operations, etc.) to be able to drive forward changes. This person must be driven and motivated to make a change and should be able to drive forward changes independently. 

Key Responsibilities:

  • Help develop, build and track KPIs for the billing team 
  • Conducts analysis to help the team identify potential areas for prioritization 
  • Tackles critical issues for the team - identifies key process/issue to examine, builds a structured approach to tackling problem, and conducts necessary analysis to identify solutions
  • Work with partner teams (e.g. operations, accounting, operational excellence) to problem solve issues and build processes/solutions 
  • Conduct ad-hoc analyses as needed

Qualifications:

  • 2+ years of experience working in a data-oriented role
  • Highly skilled in Excel 
  • Ability to use SQL, or similar languages
  • Significant experience with quantitative analysis
  • Ability to take a structured approach to solving problems 
  • Demonstrated aptitude in documenting, analyzing and building processes
  • Ability to work cross-functionally with key stakeholders 
  • Demonstrated track record of being self-driven 
  • Bonus skills: Experience working in SalesForce,NetSuite, or other similar SaaS based ERP and CRM systems or billing-related experience 
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
More Jobs at Toast98 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Design + UX
new
Boston
Data + Analytics
new
Boston
Design + UX
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Finance
new
Boston
Marketing
new
Boston
Finance
new
Boston
Project Mgmt
new
Boston
Sales
new
Boston
Marketing
new
Boston
Operations
new
Boston
Operations
new
Boston
Project Mgmt
new
Boston
Marketing
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Marketing
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
HR
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Developer
new
Boston
Finance
new
Boston
Finance
new
Boston
Developer
new
Boston
Finance
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Finance
new
Boston
Product
new
Boston
Design + UX
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston