Billing Supervisor

| Boston
Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.
Headquartered in Boston, MA with offices and customers worldwide, we're growing at a lightning-fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. Bring your passion and expertise to Fuze as a Billing Supervisor!

What you'll do:

  • Train, assist and manage a team of Billing & Collection Analysts
  • Assist in planning and implementing billing procedures
  • Maintain active lines of communication within and between departmentsto resolve billing issues and provide effective feedback and problem resolution
  • Represent the Billing team in cross-functional projects, reporting, and process improvement initiatives¬†
  • Review and approve credits/adjustments per company policy
  • Analyze and present billing metrics to management team

What you have:

  • At least 5 years of people management experience, preferably with a high growth software company
  • Experience with Concur a plus
  • Excellent attention-to-detail, time-management, work ethic, and customer service skills required
  • Excellent communications skills required
  • Excellent computer skills including Microsoft Word, Excel,
  • Ability to work independently in a fast-paced and rapidly changing environment
  • Bachelor's degree


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We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

Insider's spotlight

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.


Marketing Director

How do you collaborate with other teams in the company?

As a Program Manager, it is crucial that I can easily collaborate with internal teams and external vendors, no matter where they are located. Our technology easily allows us to hop on a video call, send messages, and create group chats so we can keep projects moving. The ability to quickly take notes within the meeting has also been a huge plus dur


Strategic Program Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.


Area Director, New England

Perks of working here

Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Remote Work Program
Some Meals Provided
Stocked Kitchen
Tuition Reimbursement
Unlimited PTO
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