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Business Analyst - Revenue Operations

| Greater Boston Area

Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.

For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.  

The Business Analyst - Revenue Operations is responsible for supporting the sales organization in the development of business cases, assisting in determining pre-discovery ROI estimates, assisting with proposal creation and facilitating opportunities moving through pipeline from discovery to contracts.

Essential Job Functions:

  • Provide oversight to the business case creation process to ensure work flows smoothly and bottlenecks are minimized.
  • Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.
  • Consult with internal Sales Directors and Solutions Consultants to create business case models that demonstrate compelling financial and strategic benefits for prospects and existing clients.
  • Present business cases to internal stakeholders.
  • Provide consultative services to sales organization as it relates to the value delivered to customers.
  • Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.
  • Project Manage opportunity movement from discovery to contracts: includes collecting required documents, reviewing accuracy of materials and submitted well organized packages to legal for contracts
  • Partner with sales teams to produce customer-facing proposals via PowerPoint or like tools.

Other Duties and Responsibilities:

  • Partake in responses to RFIs / RFPs with Solution Consultants.
  • Engage in development and refinement of existing models and business case tools or templates
  • Understand the domain as well as industry trends/metrics that could help drive Interactions value proposition.

Preparation, Knowledge, Skills and Abilities:


  • Bachelor’s Degree.
  • 5+ years of relevant experience as a business analyst or consultant.
  • Advanced Excel and PowerPoint knowledge.
  • Exceptional business/statistical analytics experience.
  • Strong presentation and data visualization skills.
  • Extreme attention to detail.
  • Understanding of how to build compelling value propositions for a sales organization.
  • Ability to think analytically and to creatively solve challenging business case issues.
  • Strong organizational skills and ability to manage multiple projects simultaneously.


  • MBA
  • Consulting experience
  • Local to Franklin, MA
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We are located in historic Franklin, MA home to the first public library. With public transportation to the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam Cohen

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh Nair

Sr. VP of Engineering

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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