Culture and Operations Manager

Panorama Education is a fast-growing Boston startup focused on helping K-12 schools improve through the power of data. Our mission is to ensure that every student has great teachers, great schools, and a great education. We currently serve more than 7,500 schools around the world, and we have raised $32mm in funding from Spark Capital, Owl Ventures, YCombinator, Mark Zuckerberg, and others.
Our culture and operations manager plays a central role in crafting and evolving our organizational culture. As the individual responsible for our space, celebrations, org-wide meetings and office technology support, you’ll model collaboration and problem-solving and think creatively about how our structures and programs change as we grow. Partnering with teams across the organization, you’ll be a linchpin for a mission-driven technology company at an exciting time in its history.

Some of your responsibilities include:

  • Space, environment and office management:
    • Obsess over space so that those working around you are 10x more productive (e.g., clutter-free, no burnt-out light bulbs, supplies organized)
    • Respond to requests and manage office upkeep with positivity (e.g., greeting guests, unpacking deliveries, internet outages, printer jams, etc.)
    • Handle the unexpected with resourcefulness and grace
    • Make operations stronger by providing instructions and guidance so team members can problem-solve independently
  • Event planning:
    • Coordinate recurring, culture-building rituals like bi-weekly team meetings and Lunch & Learns
    • Set vision, rally team members and execute four company-wide annual celebrations for 80-150 people
    • Record and celebrate important milestones for the company and individuals (e.g., showcase photographs and news, choose SWAG for celebrations)
  • Office technology:
    • Ensure our tools, hardware and software are working effectively (complete daily checks, act as the resident expert, manage vendor relationship for help support)
    • Partner with external IT consultant to train and support team members (respond to urgent needs and train colleagues so individuals can troubleshoot on their own)
    • Maintain hardware inventory, forecast long-term needs, evaluate new options

You’re a great candidate if you:

  • Enjoy “getting your hands dirty,” with a knack for trying out new tools and systems
  • Love planning and hosting events to motivate, reward and celebrate values; have experience running large (50+ person) events
  • Have experience maintaining work or living environments, ideally for large (50+) groups of people
  • Worked in fast-paced, entrepreneurial environments with a high volume of communications
  • Are comfortable with Macs, Google Apps and the Google Suite
  • Bring positive energy and sense of humor; you are flexible and love helping others
  • Are curious and comfortable owning mistakes and learning from them

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks

Location

We're on Kingston St. in downtown Boston; a four minute walk from Downtown Crossing (Orange and Red Lines) and a seven minute walk from South Station.
109 Kingston Street, Boston, MA 02111

Insider's spotlight

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.

Jen

Product Support Manager

What's the biggest problem your team is solving?

One of our goals is to create an interview process that caters to candidates, ensuring a positive experience by being as mindful as we can be with each unique interaction. We also seek the best talent and fit by brainstorming and implementing new ways to diversify our talent pools and pipelines.

Melvin

Talent Coordinator

What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.

Jemma

Engineer

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

Perks of working here

401(K) Matching
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Daily Meals Provided
Dental Benefits
Fitness Subsidy
Flex Work Hours
Happy Hours
Health Benefits
Generous Parental Leave
Pet-Friendly Office
Stocked Kitchen
Unlimited Vacation
Vision Benefits
Volunteering Opportunities
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