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HR Operations Specialist

| Greater Boston Area

We're on a mission to transform global workplace communication, and we need your help. How do you prefer to collaborate with your colleagues? By phone, video, instant message, or even text? Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies and more for simple, smart communication that works. Headquartered in Boston, MA with offices and customers worldwide, we're growing at a lightning-fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market.

The HR Operations Specialist is a key member of the HR department. He/she will provide guidance and assistance to our workforce on a variety of areas including onboarding/offboarding, benefits, reporting, and key HR projects. This role has high exposure internally, so an upbeat, positive attitude combined with a passion for delivering outstanding customer support is essential. This role will be provided with opportunities to participate in special projects offering an opportunity for professional growth and development. This role reports to the Senior Manager, Global HR Operations.


What you'll do:

  • Responsible for all HR Operation areas – payroll prep, benefits and transactional activities to include administration, reporting, auditing and benefits marketing
  • Main point of contact providing responses to inquiries, questions and complaints and providing information, guidance and direction on HR programs, processes and practices to employees and leaders
  • Process and track daily transactions in employee benefit accounts including enrollments, coverage modifications and terminations for benefits which include health, dental, vision, life, FMLA, STD, LTD, 401(k), COBRA, etc.
  • Track employee benefit payments during leave including but not limited to FMLA, Military leave, and workman’s compensation. Set up deductions following leave in the event of nonpayment.
  • Manage global immigration and mobility policies, project management of open cases and renewal timelines for visa renewals
  • Administers HR reporting metrics; tracks status changes and maintains HR systems integrity; coordinate terminations and exit interview process
  • Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company within HRIS, benefits and HR compliance
  • Performs routine quality control audits. Performs data integrity audits of information entered into HR Systems (HRIS, Benefits, etc.). Seeks opportunities to pro-actively ensure high quality data integrity
  • Assist with maintaining, developing and communicating company policies and procedures in compliance with Federal/State laws and company best practices
  • Assists in the review, testing and implementation of HRIS system upgrades
  • Participates and supports all HR sponsored activities including but not limited to: merit review process, performance management, rewards and recognition, as well as other company sponsored activities when needed
  • Documents processes and results. Assists in the development of user procedures, guides and documentation.

 What you have:

  • 1-3 years’ experience in Human Resources
  • Bachelor’s degree
  • Thorough knowledge of general HR practices including Federal and State employment law
  • Ability to maintain a high level of confidentiality; high degree of accuracy, and sense of urgency
  • Must have the ability to prioritize and work both independently and as part of a team
  • Excellent interactive skills including verbal, listening and written communication and presentation skills.
  • Ability to think strategically with excellent analytical and problem-solving skills
  • Experience with HRIS systems, working knowledge of UltiPro HRIS a plus
  • Highly proficient in Microsoft Suite, including Microsoft Word, Excel, and PowerPoint
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We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.


Marketing Director

How do you collaborate with other teams in the company?

As a Program Manager, it is crucial that I can easily collaborate with internal teams and external vendors, no matter where they are located. Our technology easily allows us to hop on a video call, send messages, and create group chats so we can keep projects moving. The ability to quickly take notes within the meeting has also been a huge plus dur


Strategic Program Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.


Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.



What are Fuze Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office.
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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