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Operator In Residence

| Greater Boston Area

What You’ll Do In This Role:

  • Maintain order in a fast and fascinating environment.

  • Conduct competitive & market analysis.

  • Take on new projects and solve problems in real time with your own judgment.

Don’t Bother Applying If Any Of These Things Are True About You:

  • You’re afraid to get your hands dirty (really).

  • You’re afraid to “carry the water” (Listen to this episode of Seeking Wisdom).

  • You’re concerned with work/life balance and are looking for a 9-to-5 job.

This is rotational role with your first stop in Talent Acquisition. You will help build our strategy and our organization as we continue to increase our team, scale our organization, and expand to international markets.

  • You will be a key member of the management team in helping define our talent acquisition strategies and work with all levels of the organization to fulfill our goals. You will work extensively with our Manager of People Operations and our Director of Learning and Development to coordinate our talent acquisition strategy with our company’s leadership principles, training and culture.

About your specific responsibilities:

  • Create and drive a talent acquisition strategy that supports a diverse workforce of top talent to help Drift achieve its growth strategies.

  • Evolves the talent acquisition model from operational recruiting to integrated/optimized model with strategic workforce planning, employment branding, successful social media campaigns, candidate relationship management, and a focus on robust talent acquisition programs such as Diversity, Alumni, Employee Referral, Professional Networks, etc.

  • Collaborates with business leaders on Workforce Planning to deliver against business hiring needs and ensures the company stays abreast of current hiring trends, competitive compensation programs, best practices and employment related data.

  • Identifies and manages external talent acquisition and technology vendors that support the hiring process

    Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA. 

    At Drift, team members:

    - Have complete ownership and accountability over their role and functional area
    - Have complete transparency into the rest of the company
    - Have a sense of urgency. We are building a once in a lifetime company at Drift, so we move fast every single day.

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Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!



How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.


Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.


Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.


CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.


Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
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