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Workplace Experience Manager

| Greater Boston Area

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Overview

Toast is in search of an enthusiastic, driven, and proven hospitality expert to lead our Workplace Experience Team in Boston. The Workplace Experience Team serves as the heart of the Boston offices, interfacing across the organization and integrating with all other Workplace Experience teams to ensure timely and seamless delivery of amazing outcomes. Not your average front of house, the Workplace Experience Team is all about curating an engaged workplace, responding to a wide variety of on-site requests, and creatively exceeding expectations. The key to this dynamic environment, the Workplace Experience Manager will oversee a team that anticipates and tackles challenges before they arise to make it easier for individuals to do the work they were hired to do while bringing delight to the workplace so that it is the desired destination to innovate.

What will you do:

  • Active engagement with all who enter and depart the workplace with a special emphasis on visitor care
  • Implementing and monitoring standards of service to meet and exceed expectations and tirelessly seeking opportunities to improve efficiencies and outcomes
  • Having a passion for crafting the future of work and creating workplace conditions that enable employees to adopt new and evolving ways of working
  • Consistently collecting data, maintaining effective systems through which to assess and refine service delivery, reporting on outcomes, and delivering on improvements
  • Building communities from the inside out and proactively engaging with the broader organization to make the workplace THE place for employees to connect and grow
  • Keeping a finger on the pulse of the local culture and establishing relationships with local hot-spots and vendors to provide information, ticketing, and reservations for office visitors and employees
  • Lead a team of Workplace Experience champions and provide guidance on their professional development and training goals.
  • Manage all service requests made through our internal ticketing system, via email or walk-ups, and ensure requests are responded to at the highest customer service levels
  • Manage the office budget and oversees purchase requests and expense management

Do you have the right ingredients?

  • 3 or more years of relevant experience, preferably working in a tech company environment
  • At least 3 years of people management experience
  • Customer service orientation with strong listening and follow through skills
  • Ability to work effectively with all levels of Partners and employees across multiple departments
  • Ability to coordinate multiple projects concurrently and assess priorities
  • Strive for excellence; attention to detail in times of change and deliver goals even under uncertainties and difficulties
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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