Inside Sales Representitive

| Waltham
SHYFT was founded on a simple yet powerful idea – through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.
The Inside Sales Representative is a vital member of the SHYFT Analytics’ sales team, responsible for driving revenue through demand generation. Our Inside Sales team members perform prospective customer research and analysis to enable a consultative and insightful prospect discovery process resulting in qualified leads. The successful candidate is an absolute self-starter and hungry to achieve goals towards advancement. This position will be based in Waltham, Massachusetts but will be responsible for working with our West Coast Sales Team.

Key Responsibilities:

  • Perform discovery calls and emails using lead-generation tools such as sales CRM, Linked In and to generate potential sales leads.
  • Meet quota for outbound activity goals and generating qualified leads, ultimately converting to booked pipeline revenue.
  • Maintain complete and accurate records within the Sales CRM, critical information to be entered includes communication activity, customer notes, new leads, new contacts.
  • Identify and assign leads to Sales Representatives according to standardized qualified lead criteria and best practices and adhere to a quality metric established by sales and marketing management.
  • Understand SHYFT’s product offerings by participating in ongoing sales meetings, training seminars and client business meetings.
  • Participate in ongoing sales, business and technical training to increase overall awareness of SHYFT’s solutions and go-to-market strategies. This includes written tests and verbal presentations that measure sales competency and messaging ability.
  • Articulate value proposition based on prospects’ business issues and needs.


  • Position is based at SHYFT headquarters in Waltham, Massachusetts and will be calling on West Coast prospects.
  • 3 years related experience and/or training in an Inside Sales environment preferred.
  • Our ideal candidate is a passionate, self-starter with the ability to multi-task and adapt to changing situations.
  • Strong communication skills, including verbal, written & listening.
  • Excellent organizational, time management, and planning skills.
  • Comfortable engaging in all levels of the sales process by phone.
  • Experience in exceeding targets in professional pursuits.
  • Ability to understand and analyze customer requirements.
  • The ability to function in a team atmosphere, appreciate aggressive goals.
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SHYFT is located in the historic Watch Factory building in Waltham, MA. Short walk to the commuter rail, Moody St, and the Charles River running path
203 Crescent Street, Suite 203, Waltham, MA 02453

Insider's spotlight

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.


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How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!


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How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.


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Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.


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My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!


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Perks of working here

401(K) Matching
Beer on Tap
Casual Dress
Company Equity
Company Outings
Conferences & Training
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Volunteering Opportunities
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