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Summer Intern, Product Analysis

| Greater Boston Area

Interactions combines artificial intelligence and human intelligence to improve the way businesses and their customers communicate. To us, that means helping people have natural, open conversations with the brands they trust – when, how and where they want. Our premium customer service provides engaging and productive conversations every time.

 

This 10-12 week Product Analysis internship will focus on evaluating and building an application similar to Interactions Intelligent Virtual Assistant customer care application using third-party developer platforms. We are looking for someone that is eager to learn and grow! We are a fast-growing company based in Franklin, MA.

 

  • Evaluate the Google Cloud Contact Center AI and Dialogflow products.
  • Evaluate the Amazon Connect/AWS Marketplace.
  • Evaluate the Twilio Flex platform.
  • Using these platforms attempt to replicate a Interactions-like solution as closely as possible - determine what products are needed, how easy is it to build, scalability, assess cost for running application.
  • Write up and assessment that reviews what was easy, what was challenging, what was missing that the Interactions app includes.

 

Requirements:

  • Working towards an MBA or BS Degree in Computer Science (data science, application developer) or related area.
  • Ability to effectively handle multiple tasks in a fast-paced environment.
  • Proficiency in the use of Word, Excel, Powerpoint.
  • Excellent time management, organization and communication skills; oral and written.
  • Well organized and self directed.
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Location

We are located in historic Franklin, MA home to the first public library. With public transportation to the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam Cohen

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh Nair

Sr. VP of Engineering

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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