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Business Operations Analyst, Marketing

| Watertown
Markforged is a fast-growing Watertown-based company selling 3D printers for industrial applications to NASA, Google, Ford, Amazon, Microsoft, Siemens and thousands of companies in 50 countries. Only Markforged has continuous carbon fiber printing, and in 2017, we introduced a metal 3D printer using the same 5th generation hardware and software platform as our composite printer.Customers use Markforged printers to speed up line changeovers and shrink downtime with non-scratching tooling and fixture parts. They slash prototyping cycles with same-day functional prototypes. And they print low-volume complex parts to reduce the number of components or reduce weight without sacrificing strength.
The goal of the Business Operations team is to build the foundation of our internal systems and processes, scale these systems, and improve efficiencies. There is a strong focus on analytical and quantitative thinking. The Business Operations team blends high-level strategic thinking with on-the-ground execution to propel the company to grow and scale well. We are a team of problem-solvers, where all challenges are met with enthusiasm and open minds.
This is a multifaceted and versatile role that will require the ability to think strategically, build marketing analyses to drive growth, and manage and own execution of operational projects.

In this role you will:

  • Design, own, and operate reporting tools and metrics for marketing team: Build closed loop reporting for existing and new marketing initiatives; Build rapid-release excel tools to enhance understanding of leads and opportunities in the context of campaigns, events, verticals, etc.
  • Implement new processes with deep understanding of team requirements and system capabilities
  • Enhance current functionality of sales and marketing systems (Salesforce, Marketo, Clearbit)
  • Segment and leverage our marketing database for greater campaign efficiency and effectiveness
  • Additional projects as needed

What we look for:

  • Raw smarts: business and practical common sense and intellect
  • Excellent communication skills, written and verbal
  • Excellent project management skills
  • Roll-up your sleeves attitude
  • Team player that works collaboratively with others
  • Strong academic background. Degrees in finance, economics, business, or equivalent experience preferred
  • Knowledge of Tableau or data visualization tools a plus
  • Start-up experience a plus

Why Markforged?

  • At Markforged, we have a culture that values learning, data-driven decision making, and prioritization
  • We learn from failure and are not afraid to keep trying after others have given up
  • We are a team of talented individuals and are looking to grow with enthusiastic individuals who share our vision of improving how the world innovates
  • We offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more
  • Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks

Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

480 Pleasant Street, Watertown, MA 02472

An Insider's view of Markforged

What are some social events your company does?

Our office has periodic happy hours and company offsite parties, as well as a weekly all-hands meeting where different teams present and lunch is served.

Daniel

Content Engineer

What does your typical day look like?

Every day for me is a little different. Typically, I'd start the day by checking on the results of some multi-day experiments or pull parts out of experimental furnace runs for our metal system. Later in the day, I'd kick off the next set of experiments, which could be something like a regular print or a special furnace run.

Michelle

Materials R&D Engineer

How has your career grown since starting at the company?

I started at Markforged on the Solutions team. After taking the initiative to learn, attend trade shows, and help with training sessions, the growth of the applications team allowed me to graduate to the role of an Application Engineer. Markforged has continuously allowed me to use my increasing expertise and skill set to grow my career.

Michelle

Application Engineer

How do your team's ideas influence the company's direction?

Business Ops is responsible for the systems architecture, processes, and data that will allow Markforged to scale efficiently. We start every morning with team stand-up. We cover sales, channel, marketing, and office ops - so we communicate often to stay coordinated in Markforged’s fast paced environment.

Hoppy

Vice President, Business Operations

What's the biggest problem your team is solving?

Making sure that as we scale we are still moving quickly. We have grown a lot, and I think the real complication is that we now have a lot of legacy products. The most important thing is that we never stop supporting customers and those products. You can't forget about your last printer while you're working on your new one.

Julie

Director, Product Management

What are Markforged Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Markforged provides up to 12 weeks of parental leave to eligible employees.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Markforged has a take what you need vacation policy.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
We have plenty of controllers for video games - and ping pong tables in both offices.
Stocked Kitchen
Snacks, hot and cold coffee, gourmet tea selection, soda, Soylent, yogurt, string cheese, fruit and veggies!
Some Meals Provided
Markforged provides free catered lunch every Tuesday.
Happy Hours
Weekly Friday happy hours and quarterly Work Anniversary Celebrations.
Parking
Free, dedicated employee parking lots.
Fitness Subsidies
Professional Development Benefits
Promote from within
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