Email Deliverability and Compliance Specialist

| Greater Boston Area
Klaviyo sends over a billion emails a month across thousands of customers. Our Deliverability team is responsible for ensuring that these emails are successfully delivered into our customers’ inboxes. This work involves remediating blacklists, identifying spam traps, working with ISPs to optimize sending rates and working with clients to make sure they send email using best practices. The Deliverability team is currently looking for an experienced professional in email deliverability and compliance.

If you have the following skills, please consider joining our team:

  • Thorough understanding of the terminology used in mass email.
  • Thorough understanding of ISP procedures (feedback loops, postmaster pages, etc.).Solid technical foundation on DNS, SPF, DKIM, and DMARC.
  • Thorough understanding of reputation management tools such as ReturnPath and MxToolbox.
  • Understanding of blacklist/spam trap causes and remediation.
  • Understanding of CAN-SPAM and other international email regulations.

In this role, you will often perform the following activities:

  • Maintain strong relationships with our Customers, ISPs, Product Teams, Support and Success teams.
  • Research and keep informed on Deliverability as a Subject Matter Expert for Klaviyo
  • Attend and participate in industry events around Deliverability such as MAAWG, EEC and more
  • Investigate, diagnose and remediate email deliverability issues by working with customers, internal teams and with tier-one support at ISPs, email blacklists and anti-spam technology providers.
  • Build and maintain relationships with ISP postmastersProactively manage IP reputation and deliverability for all of our clients and enforce compliance and best practice sending behaviors.
  • Manage internal reputation management tools and the distribution of Klaviyo IP addresses
  • Provide expert advice and respond to sending concerns out of scope for deliverability (but may be indirectly related)
  • Work closely with product and engineering teams to build out best in class email deliverability tools for customers and employees
  • Create client deliverability reports and present to client findings and recommendations
  • Respond to deliverability related support tickets or customer concerns, delivering best practice to Support team for customer issues, being the expert escalation on specific customer issues
  • Own new client onboarding, domain customization, and off-boarding with regards to deliverability issues
  • Support Klaviyo sales with deliverability best practice advice and solutions for potential new clients
  • Support Klaviyo’s Marketing activities; creating regular content for Marketing from a Deliverability and Compliance basis
  • Execute Webinar(s), Create Video(s), How-To’s and Best Practice articles

What will make you successful

  • You like solving puzzles - enjoy analytical problem solving, conducting in-depth investigations, reviews, and audits into member email sending practices to ensure adherence to program standards
  • You know this market - have knowledge and expertise to translate the data into solutions that will enable companies to execute on their email marketing strategies and aspirations
  • You understand the technology - have a strong knowledge of network protocols and DNS and the technical aspects of email systems and authentication – SPF, DKIM, DMARC.
  • You are fluent in Data – Ability to interpret and troubleshoot email headers and SMTP logs as well as bounce messages and non-delivery reports
  • You love working with customers - an ability to communicate clearly and professionally with technical and non-technical members.
  • Excellent oral and written communication skills.
  • You love to build things - have a desire to build services around your expertise and translate this knowledge to others
  • You are a team player - ability to work on a team, as well as independently, in fast-paced environment and help others succeed

Qualifications and prerequisites

  • 3 years experience of email delivery, ISP or ESP relations or similar experience with large scale email campaigns
  • Technically relevant degree or equivalent professional qualification
  • Flexibility to work unusual hours when needed
  • Must have right to live and work in the US
  • Must have a valid passport and the ability to travel internationally
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

How would you describe the company’s work-life balance?

As a working parent I feel incredibly excited to work at Klaviyo because I feel so supported in two amazing roles - Director of Customer Success and Parent to a 3 year old. Being able to develop an amazing team without worrying about being judged for making time for my family is one of the many things that makes Klaviyo special.

Rach

Director

What are Klaviyo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Pet Insurance
We offer discounted pet insurance through our insurance provider.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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