Segment Marketing Manager, SMB
Greater Boston Area
We’re looking for a strong marketing professional to join our team!
As a Segment Marketing Manager, you’ll be responsible for leading our understanding of and go-to-market approach for small to mid-sized ecommerce brands. This role is equal parts marketing strategist and practitioner -- and 100% customer-centric. The successful candidate will be just as comfortable with win-loss analysis and making recommendations for distribution channels as they are chatting up existing and prospective Klaviyo customers and making copy suggestions for our website.
Core responsibilities include:
Market research. Calculate the total addressable market for SMB ecommerce brands. Use a combination of quantitative and qualitative research to identify market problems and opportunities. Document and distribute competitive momentum. Identify reasons why we are and are not successful with the market segment today.
Strategic messaging development. Translate market research into a compelling narrative for every stage of the buyer journey. Work closely with your marketing team peers to define how best to articulate that narrative across each touchpoint, and monitor the experience we deliver to SMB ecommerce brands to ensure we’re communicating effectively.
Segment-specific marketing planning. Use market research and messaging strategy to develop a go-to-market plan specific to your audience segment. Define key channels, content types, and activities to ensure we’re effective at reaching ecommerce marketers at small businesses, making them aware of Klaviyo, and motivating them to consider our product.
Persona development & training. Refine and/or develop personas specific to your market segment. Ensure those personas and any supporting materials are kept up-to-date, and work across the organization to help develop and strengthen understanding of and empathy for ecommerce marketers.
Your success requires close collaboration with your peers in marketing, as well as those in sales, success, and product management team. Your success will ultimately be measured against growth in monthly recurring revenue in your customer segment.
Getting Started / Key Outcomes
In the first 30 days, you’ll have:
- Gotten up to speed on our product, business, and company
- Analyzed historic business performance against your segment
- Spoken to at least 10 customers in your segment
Within 90 days, you’ll have:
- Conducted market sizing & penetration analysis
- Development a segment-specific SWOT analysis
- Refined existing customer personas & kicked off cross-company training
Before you hit your first year anniversary, you’ll:
- Have measured brand awareness and market opportunity for your segment.
- Improved business performance tracking against your segment
- Contributed to 100% Y-Y growth in your market segment
You’re a strong marketer who defaults to a customer-first perspective. You love learning everything there is to know about your audience, and you’re exceptionally skilled at transforming that understanding into a compelling marketing strategy. You’re a strong verbal and written communicator; you love being deep in the weeds of market research, but can just as easily get into copywriting. You’re a goal oriented natural leader who is comfortable working cross-functionally, and you don’t need to fall back on reporting lines in order to rally others in the organization to your point of view. While it’s not a requirement for the role, you probably have or have at least considered an MBA. You’re motivated by a high growth environment and teamwork. And most importantly, you have a sincere passion helping ecommerce marketers succeed.
Klaviyo is a high growth Boston startup that prides itself on building a large, fast-moving, and sustainable business. Our marketing software is helping more than 10,000 innovative ecommerce brands get better at connecting with their customers. We’re deeply passionate about learning, solving tough problems, and helping one another level up in all things. Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are. If this sounds like your ideal place to work, drop us a note!
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